Moe Zibara
Chino,CA
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service while also finding the best ideal solutions for clients. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue.
Overview
8
8
years of professional experience
1
1
Certification
Work History
DSD Claims Representative
Monster Energy
Corona, CA
03.2022 - Current
- Worked productively in fast-moving work environment to process large volumes of claims.
- Entered and processed invoices from Distributors, as well as researching and requesting additional support (i.e Promo Agreements, incentive details, etc) from Distributors and/or Regional Managers.
- Carried out administrative tasks by communicating with clients, distributing mail and scanning documents.
- Developed great understandings of how the business worked in its many areas from samples to different events around the country, all the way to promotions/sponsorships/incentives.
- Entered and coded invoices into ERP system (SAP) in timely fashions.
Financial Statement Auditor
ISK CPA’s
Laguna Hills, CA
09.2021 - 02.2022
- The role consisted of auditing financial statements, mainly for Homeowners Associations, to ensure accuracy and compliance with GAAP principles.
- Ran tests and procedures to help ensure proper statements were prepared accurately.
- Made necessary journal entries and accruals to update the Balance Sheet, Income Statement, and Statement of Cash Flows Statements.
- Maintained integrity of general ledger and chart of accounts.
- Prepared working papers, reports and supporting documentation for audit findings.
- Sustained positive relationships with clients by staying in communication for updates, and asking for addititonal documents when needed.
Expense Auditor
Prospect Medical Systems
Orange, CA
01.2021 - 09.2021
- The role consisted of preparing timesheet and expense reports for the IT Finance department
- This involved receiving invoices from vendors based on timesheets, ensuring information was correct, and entering data into excel
- This information was used to budget monthly costs
- Ran V-lookups and Pivot tables to analyze data and catch unusual items
- Reached out to vendors for missing info, as well as providing great customer service and answering any questions.
Sales Expert
T-Mobile
Norco, CA
03.2018 - 09.2018
- Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
- Showcased product features to customers and discussed technical details to overcome objections and lock in sales.
- Identified customer needs/wants and provided wireless plans, insurance, and accessories specific to each customer
- Performed outbound calls to customers follow up with service and additional promotions of potential interest
- Built rapport with customers and assessed needs to make product recommendations and upsell.
- Track record for this job: After one month of working there, led the leaderboards in terms of total revenue made and commission between 6 other representatives, then led for a few consecutive months
- Over the course of six months, received a customer service rating of 9 out of 10 with about 6 -7 really great reviews about my service.
Sales Consultant
Best Buy
09.2017 - 01.2018
- Provided sales and customer service assistance to walk-in traffic
- Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases.
- Identified customer situations and provided unique solutions and products to fit their individual needs
- Handled a volume of about 15-25 customers a day and ensured all of their questions were answered, as well as presented differences of products
- Track Record for this job: Top 3 of 9 people in my department for revenue sold per hour; Ranked highest at the end of the season out of 4 seasonal workers in revenue per hour
- Opened the most credit applications in my department over the season; 5 total.
- Provided sales and customer service assistance to walk-in traffic
- Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases.
Sales Associate
Kohl’s
09.2015 - 09.2017
- Responsible for making sure customers had the best experience possible, as well as maximized potential savings for purchases
- Presented the opportunities and benefits of signing up for a credit card, and made sure they were able to find the items of interest
- Handled inbound customer service calls and requests
- Track Record for this job: Given responsibility for tasks such as training new associates, carrying important keys, and being a leader when it came to promoting daily goals
- Recognized for being a top performer by the Assistant Store Manager numerous times for being a top seller in terms of credit applications.
Education
Bachelor of Arts - Economics And Accounting
University of California, Santa Barbara (UCSB)
Santa Barbara, CA06.2020
Associate of Arts - Business Administration
Santiago Canyon College
Orange, CA06.2018
High School Diploma -
Corona High School
Corona, CA06.2015
Skills
- New Client Acquisition
- Client Advisory
- Closing Sales
- Continuous Improvement Strategies
- New Business Opportunities
- Outbound and inbound calls
- Problem solving and decision making
- High quality customer service
- Presentation skills
Certification
- Strategic Investment Program Certificate, UCSB - April-June 2020
Completed 3/3 Real Estate Courses
- Real Estate Principles
- Real Estate Practice
- Real Estate Finance
Timeline
DSD Claims Representative
Monster Energy
03.2022 - Current
Financial Statement Auditor
ISK CPA’s
09.2021 - 02.2022
Expense Auditor
Prospect Medical Systems
01.2021 - 09.2021
Sales Expert
T-Mobile
03.2018 - 09.2018
Sales Consultant
Best Buy
09.2017 - 01.2018
Sales Associate
Kohl’s
09.2015 - 09.2017
Bachelor of Arts - Economics And Accounting
University of California, Santa Barbara (UCSB)
Associate of Arts - Business Administration
Santiago Canyon College
High School Diploma -
Corona High School