Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Moena Cobb

Columbia,MD

Summary


Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

10
10
years of professional experience

Work History

Quality Control Inspector

Owens & Minor
02.2023 - 04.2024
  • Communicated with production team members about quality issues.
  • Inspected quality of products, taking note of functionality, appearance and other specifications.
  • Inspected incoming and outgoing materials for accuracy and quality.
  • Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems.
  • Updated quality control records and reports.
  • Examined products for imperfections and defects.
  • Utilized quality control software to track and analyze product data.

Quality Control Inspector/Warehouse Shipping Clerk

Nexius/Allios
11.2020 - 01.2023
  • Improved product quality by conducting thorough inspections and identifying defects in a timely manner.
  • Assisted with regular cycle counts and large-scale inventory audits to maintain accurate records.
  • Maintained compliance with industry regulations through meticulous record-keeping and documentation of inspection results.
  • Collaborated with production staff to establish and meet quality standards
  • Expedited order fulfillment, using advanced organizational skills to prioritize high-priority shipments efficiently.
  • Maintained accurate inventory records through diligent tracking and updating of stock levels.
  • Followed good housekeeping practices to keep dock, staging area and storage spaces clean and safe.
  • Followed safe handling processes for different types of loads and materials.
  • Worked professionally with team members and across departments to meet demands of high-volume environment.

Customer Service Representative

TeleCommunication Systems
07.2016 - 04.2018
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Collaborated with team members to develop best practices for consistent customer service delivery.

Overnight Cashier

Walmart
09.2014 - 02.2016
  • Maintained a clean and organized store environment, contributing to a positive shopping experience for customers.
  • Kept drawer accurate by carefully processing new transactions and giving out correct change.
  • Enhanced customer satisfaction by providing efficient and professional service during overnight shifts.
  • Collaborated with other team members to complete nightly tasks efficiently and effectively.
  • Resolved customer complaints and inquiries promptly, resulting in increased customer loyalty.
  • Delivered expert, friendly service to serve every customer need.

Education

Certificate - Phlebotomy

Academy of Hope
DC
02-2025

High School Diploma -

Parkdale Highschool
MD
06-2014

Skills

  • Product inspection
  • Recordkeeping
  • Reporting and analysis
  • OSHA compliance
  • Decision-making
  • Active listening
  • Customer service
  • Call center experience
  • Order processing
  • Data entry software proficiency
  • Assertiveness
  • Data entry and recording

Accomplishments

  • Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.

Timeline

Quality Control Inspector

Owens & Minor
02.2023 - 04.2024

Quality Control Inspector/Warehouse Shipping Clerk

Nexius/Allios
11.2020 - 01.2023

Customer Service Representative

TeleCommunication Systems
07.2016 - 04.2018

Overnight Cashier

Walmart
09.2014 - 02.2016

Certificate - Phlebotomy

Academy of Hope

High School Diploma -

Parkdale Highschool

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