Moenisha Conner-Hightower

Create households for individuals and families health coverage. Explaining and offering advanced premium and cost-sharing reductions to qualifying individual. I also enrolled, renewed, cancelled, terminated, health coverages at customers, carrier, and/or company instructions, and explanation of health plans,net premiums, deductibles, copays, and out-of-pocket maximums, and plan benefits. All by following HIPPA federal and state laws.

• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
• Developed strong heath coverage knowledge to provide informed recommendations based on individual customer needs.
• Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
• Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.

Book, cancel, and modify reservations for guests. Assist guests on personalized rates. Properly handle guests questions and concerns in corporate standing while also recommending and provided information specific site locations. I also informed cx of attractions and near by events in area.

Assist education professionals on SAT testing materials ordering, departure/arrivals, inventory, shipping and receiving locations. I modified SAT test material orders. Assisted education professionals on ordering materials, rescheduling makeup test, and SAT score release dates. Provide accurate accommodations for qualifying students.