Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Moesha Baker MSODL

Atlanta ,GA

Summary

Forward-thinking and ethical Operational Specialist bringing 8 years of progressive expertise in Organizational Leadership and Development for multiple industries. With a strong record of results in organizational effectiveness, culture building, improving processes, engaging with key stakeholders, creating diverse talent pipelines, executing complex projects, defining, developing, implementing, and evaluating HR best practices,. Cultivates rapport with individuals to optimize project goals and output, resolve complex problems and deliver innovative improvement strategies.

Proficient in Microsoft Office Suites, ATS, Workday, Sharepoint, CRM, Clarity, SaaS, and Jira,

Overview

10
years of professional experience

Work History

Newsela

DIRECTOR,
03.2022 - 03.2023

Job overview

  • Spearheaded change management strategies, organization design & effectiveness, job design/metrics, organization effectiveness, and culture building while collaborating with key stakeholders to drive initiatives
  • Developed and led roll-out of new diversity, equity, and inclusion best practices with primary focus on recruitment & hiring, employee engagement, and retention
  • Restructured standard recruitment funnel through deletion of obsolete step and optimization of crucial ones, resulting in decrease in overall recruitment by 30%.
  • Served as strategic advisor and coached 80 senior leaders that helped shape their learning & development regarding decision making and managing people
  • Managed and supported assessment of organizational needs and design, implementation and evaluation of programs that are critical to professional development of team members
  • Provided project progress updates and proposed solutions to issues.
  • Oversaw operations and provided corrective feedback to achieve daily and long-term goals.
  • Facilitated successful completion of projects from concept to launch.
  • Completed research, compiled data, updated spreadsheets, and produced timely reports.
  • Supported with creating project marketing materials to promote services.
  • Managed daily operations while overseeing multiple locations to foster increased productivity
  • Developed project budgets and managed production costs

PepsiCo

Senior Sc Ops Manager
03.2021 - 03.2022

Job overview

  • Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
  • Developed systems and procedures to improve operational quality and team efficiency.
  • Directed training and development agendas to accelerate people capability building and monitored program execution.
  • Led and tracked training plan.
  • Oversaw 63% growth employee engagement 73% employee retention.
  • Reduced operational risks while organizing data to forecast performance trends.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.

CVS Health

EXECUTIVE DIRECTOR, HRBP RETAIL INTERN
05.2021 - 08.2021

Job overview

  • Leveraged Human Resources Centers of Excellence to develop divisional people strategies, resolve minor employee issues, evaluate & adjust human capital based on business needs, and provide valuable insights using organizational metrics
  • Served as key contributor to recruitment selection, job design, training, compensation, and recognition that helped improve impact of organizational capability on business outcomes
  • Helped establish effective talent development strategies and goal setting for store front-line employees and field managers.
  • Developed and implemented organizational strategies to achieve set goals and objectives and secured long-term success.

PepsiCo

Senior Sc Ops Manager Internship
01.2021 - 03.2021

Job overview

  • Devised processes to boost long-term business success and increase profit levels.
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Developed systems and procedures to improve operational quality and team efficiency.
  • Directed initiatives to improve work environment, company culture or overall business strategy.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Proved successful working within tight deadlines and fast-paced environment

SoFi

SENIOR RECRUITER
07.2020 - 12.2020

Job overview

  • Utilized ATS full life cycle recruitment and filled full-time requisitions in Accounting, Sales, Marketing, Software, Engineering, and Cyber Security.
  • Presented employers with up to 6 candidates each month.
  • Spearheaded candidate diversification program, resulting in balancing of average department social diversity by 15% in 2 years while maintaining efficiency levels.
  • Consulted businesses on successful recruiting and retention practices to help minimize turnover.
  • Placed advertisements, evaluated applicant credentials, conducted initial interviews and screening assessments.
  • Operated and maintained applicant tracking and candidate management systems.

Aetna, A CVS Health

Recruiting Business Partner
01.2020 - 07.2020

Job overview

  • Maintained internal control safeguards for receipt of revenue, costs and organizational budgets and actual expenditures
  • Implemented processes to enforce compliance with partner agreements.
  • Identified opportunities to use technology and automation to enhance communication between teams and achieve business success.
  • Infused and drove diversity practices into company culture, values and engagement initiatives to foster environment of inclusion and support.
  • Developed work plans, gathered and synthesized data, led analyses and implemented recommendations to define, structure and execute strategic and operational initiatives.
  • Monitored accounts, ledgers and reporting systems to comply with regulatory requirements and corporate policy standards.

Fulshear Treatment to Transition

Human Resources Specialist
01.2019 - 12.2019

Job overview

  • Improved office efficiency by effectively managing internal communications and correspondence.
  • Conducted performance reviews and provided feedback to managers on employee performance.
  • Developed and coordinated employee training programs to improve productivity and performance.
  • Administered employee benefits programs and assisted with open enrollment.
  • Reduced expenses by analyzing compensation policies and implementing competitive programs while ensuring adherence to legal requirements.
  • Developed and implemented on boarding and orientation programs for new employees.
  • Designed pipeline of candidates from former applications to fill future company openings, reducing general recruitment expenses by 20%.
  • Resolved employee complaints and grievances successfully through mediation and collaboration.
  • Created and delivered HR training sessions to staff, managers and executives.
  • Oversaw and managed hiring process and assisted human resources

The Alamo Rape Crisis Center

Human Resources Assistant/Staffing Manager
01.2018 - 01.2019

Job overview

  • Worked with managers to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes.
  • Guided on boarding process of 7 new employees biweekly on average.
  • Updated training processes by reviewing existing documentation, leveraging feedback from associates and working with legal and compliance teams.
  • Created and implemented forward-thinking initiatives to improve employee engagement.
  • Facilitated successful policy implementation and enforcement to maintain legal and operational compliance.
  • Collaborated with legal and compliance teams to review paperwork, obtain feedback, and procure available information for new training processes.

Focusing Families Nonprofit

Operations Coordinator
12.2016 - 12.2017

Job overview

  • Protected company assets from loss such as theft or damage by setting and enforcing effective security policies.
  • Established direction and guidance to internal teams in order to achieve targets.
  • Mediated contracts with outside providers to bolster customer service and reduce costs.
  • Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
  • Compiled training materials for new employees and tracked skill development.

Prime Care Medical Service

Executive Assistant/Operations Manager
08.2014 - 12.2016

Job overview

  • Supported business and hospitality needs of corporate partners and staff during meetings and company events.
  • Conducted research and analyzed data to provide detailed reports on various business topics.
  • Analyzed and solved multi-faceted problems that effected executive leaders and business initiatives.
  • Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
  • Developed internal requirements and standards to minimize regulatory risks and liability across programs.
  • Handled confidential and sensitive information with discretion and tact.

Prime Care Health Care Services

Administrative Assistant
12.2012 - 08.2014

Job overview

  • Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
  • Established administrative work procedures to track staff's daily tasks.
  • Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff.
  • Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
  • Surpassed team goals by partnering with colleagues to implement best practices and protocols.
  • Organized the storage and updates of over 400 personnel files

Education

University of The Incarnate Word
San Antonio Texas

MBA from General Studies
05.2024

University of The Incarnate Word
San Antonio, TX

Master of Science from Organizational Leadership & Development
05.2022

Prairie View A&M University
Prairie View, TX

Bachelor of Science from Psychology
08.2019

Skills

  • Organizational Development
  • Organizational Leadership
  • Analytical Skills
  • Leadership & Coaching
  • Relationship Building
  • Diversity, Equity & Inclusion
  • Operations Management
  • Strategic Planning
  • Project Management
  • COBRA/HIPAA/FMLA/ERISA
  • Stakeholder Engagement
  • Client Experience
  • Recruiting
  • Team Management
  • Coaching
  • Human Resources
  • Budget Management
  • Administrative Support
  • Process Improvement
  • Training & Development
  • Facilitating Presentations
  • Change Management
  • Marketing & Advertising
  • Employee Relations
  • Negotiating Contracts
  • Vendor Management
  • Program Development
  • Recruitment Strategies
  • Inventory Tracking and Management
  • Policy Development and Enforcement
  • Process Improvement
  • Agile Methodologies
  • HR Information Systems
  • Diverse Recruitment & Hiring
  • Team Building
  • Class Facilitation
  • Organizational Capability

Timeline

DIRECTOR,

Newsela
03.2022 - 03.2023

EXECUTIVE DIRECTOR, HRBP RETAIL INTERN

CVS Health
05.2021 - 08.2021

Senior Sc Ops Manager

PepsiCo
03.2021 - 03.2022

Senior Sc Ops Manager Internship

PepsiCo
01.2021 - 03.2021

SENIOR RECRUITER

SoFi
07.2020 - 12.2020

Recruiting Business Partner

Aetna, A CVS Health
01.2020 - 07.2020

Human Resources Specialist

Fulshear Treatment to Transition
01.2019 - 12.2019

Human Resources Assistant/Staffing Manager

The Alamo Rape Crisis Center
01.2018 - 01.2019

Operations Coordinator

Focusing Families Nonprofit
12.2016 - 12.2017

Executive Assistant/Operations Manager

Prime Care Medical Service
08.2014 - 12.2016

Administrative Assistant

Prime Care Health Care Services
12.2012 - 08.2014

University of The Incarnate Word

MBA from General Studies

University of The Incarnate Word

Master of Science from Organizational Leadership & Development

Prairie View A&M University

Bachelor of Science from Psychology

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Moesha Baker MSODL