Summary
Overview
Work History
Education
Skills
Timeline
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Moesha Barbosa

Bakersfield,CA

Summary

Seasoned Retail Merchandiser with proven experience in product placement, visual standards, and inventory management. Strong record of driving sales through strategic merchandising tactics and customer engagement. Skilled in interpreting consumer behavior to optimize store layout and increase revenue. Known for strong problem-solving skills, creativity in display design, and ability to work well under pressure to meet deadlines.

Overview

6
6
years of professional experience

Work History

Retail Merchandiser

SAS Retail Odyssey
Bakersfield
02.2019 - 11.2022
  • Maintained accurate inventory records of all stock items.
  • Building Planograms 2
  • Assisting with customers' order 3.
  • Managed timeframes and consistently met project deadlines.
  • Inspected stores regularly for proper stocking and display of products.
  • Organized product displays in accordance with corporate guidelines.
  • Participated in weekly meetings with store managers to discuss upcoming promotions.
  • Managed customer relationships to ensure satisfaction and loyalty.
  • Assisted customers in selecting appropriate merchandise for their needs.

Customer Service Representative

MAXIMUS
03.2017 - 01.2019
  • Responded promptly to customer inquiries
  • Communication
  • Delivered exceptional customer experiences.
  • Demonstrated exceptional attention to detail resulting in 5% increase in accuracy.
  • Successfully performed inbound and outbound calling for a duration of 4 years.
  • Documented actions taken
  • Managed customer information retrieval
  • Resolved customer complaints promptly and efficiently.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Answered customer inquiries via phone, email, and chat.
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.

Education

Master's degree - Human Resources

Bakersfield College
Bakersfield, CA
07.2024

High school diploma -

Bakersfield High School
Bakersfield, CA
05.2014

Skills

  • Planograms
  • Merchandising
  • Cold Calling
  • Workers' Compensation
  • Management
  • Recruiting
  • Talent Acquisition
  • Microsoft Powerpoint
  • Cash handling
  • Microsoft Excel
  • Microsoft Word
  • Time management
  • Typing
  • Customer service
  • Stockroom Maintenance
  • Safety methods
  • Adaptability and Flexibility
  • Teamwork and Collaboration

Timeline

Retail Merchandiser

SAS Retail Odyssey
02.2019 - 11.2022

Customer Service Representative

MAXIMUS
03.2017 - 01.2019

Master's degree - Human Resources

Bakersfield College

High school diploma -

Bakersfield High School

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Moesha Barbosa