Moesha Boyd
Charlotte,NC
Summary
Customer service professional with commitment to delivering outstanding results and fostering positive customer interactions. Proven ability to handle complex inquiries and provide effective solutions, ensuring seamless communication and support. Known for collaborating effectively with team members and adapting to dynamic environments, consistently exceeding expectations with strong communication and problem-solving skills.
Overview
10
10
years of professional experience
Work History
Lube Technician
Take 5 Oil Change
04.2021 - Current
- Performed oil changes and fluid checks efficiently, enhancing vehicle performance.
- Utilized diagnostic tools to identify maintenance needs and troubleshoot issues.
- Adhered to safety protocols, ensuring compliance with industry standards.
- Trained new team members on proper procedures and equipment usage.
Inbound Call Center Representative
IQor for Pennsylvania Power and Lights
09.2018 - 03.2021
- Provided exceptional customer service by addressing inquiries and resolving issues efficiently.
- Utilized CRM software to manage customer interactions and track service requests accurately.
- Streamlined processes to enhance response times and increase overall customer satisfaction ratings.
- Answered phone with friendly greeting to create positive inbound calling experience for customers.
- Assisted Customers with starting/stopping electric services
- Assisted customers with setting up payment arrangements
- Reduced call wait times by efficiently managing call queues and prioritizing urgent requests.
Customer Service Call Center Representative
Convergys
11.2015 - 09.2017
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled escalated calls professionally while maintaining composure under pressure from distressed or dissatisfied customers.
- Achieved personal performance goals through effective call management, prioritization, and time management.
- Demonstrated a commitment to ongoing professional development by participating in regular trainings on new products, services, policies, procedures updates.
Education
Harding High School
Charlotte, NC06-2015
Skills
- Customer service
- Dependable and responsible
- Problem-solving
- Tire changing and rotation
- Documentation and reporting
- Call center operations
- System documentation
- Call center customer service
- Inbound phone calls
- Gathering information
- Microsoft Word
Timeline
Lube Technician
Take 5 Oil Change
04.2021 - Current
Inbound Call Center Representative
IQor for Pennsylvania Power and Lights
09.2018 - 03.2021
Customer Service Call Center Representative
Convergys
11.2015 - 09.2017
Harding High School
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