Moesha Brown
Kingston,Jamaica
Summary
Professional hospitality worker with strong standards and results-driven mindset. Proven track record in maintaining cleanliness, organization, and safety in various settings. Known for effective team collaboration, reliability, and adaptability to changing needs. Skilled in deep cleaning, inventory management, and customer service, with focus on delivering exceptional results.
Overview
9
9
years of professional experience
Work History
HOUSEKEEPER
The Bar Harbor Grand
04.2024 - 11.2024
- Cleaned and sanitized hotel rooms, ensuring a welcoming environment for guests.
- Vacuumed and swept floors and carpets, maintaining high cleanliness standards.
- Changed linens and made beds, enhancing guest comfort and satisfaction.
- Sanitized bathrooms and replenished toiletries, ensuring hygiene and convenience.
- Emptied trash receptacles, contributing to a tidy and pleasant atmosphere.
- Streamlined room preparation processes, enhancing guest satisfaction.
Hostess and Busser
Havana
04.2024 - 11.2024
- Booking reservations via a telephone
- Providing costumers with the restaurant menu information
- Managed guest reservations and seating arrangements to optimize restaurant flow.
- Provided exceptional customer service by addressing guest inquiries and needs promptly.
- Collaborated with waitstaff to ensure timely service and enhance dining experiences.
- Implemented efficient table turnover strategies to maximize seating capacity during peak hours.
- Helped facilitate cooperation between service and kitchen staff to professionally meet guest needs and resolve problems.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Reset and cleaned tables quickly to prepare for new customers.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
HOUSEKEEPER
Stratton Mountain Resort
11.2023 - 04.2024
- Cleans and sanitizes hotel and guest rooms.
- Vacuums and sweeps floors, carpets, and rugs.
- Makes beds and changes linens.
- Cleans and sanitizes bathrooms, showers, toilets, sinks, and countertops.
- Replenishes toiletries and towels.
- Empties trash receptacles.
SERVER
802 BAR
11.2023 - 04.2024
- Provide excellent customer services.
- Greet customers and present menus.
- Make suggestions based on their preferences.
- Take and serve food/drinks orders.
- Up-sell when appropriate.
- Arrange table settings.
- Keep tables clean and tidy at all times.
- Deliver checks and collect payments.
HOUSEKEEPER
The Bar Harbor Grand
04.2023 - 11.2023
- Cleans and sanitizes hotel and guest rooms.
- Vacuums and sweeps floors, carpets, and rugs.
- Makes beds and changes linens.
- Cleans and sanitizes bathrooms, showers, toilets, sinks, and countertops.
- Replenishes toiletries and towels.
- Empties trash receptacles.
Hostess and Busser
Havana
04.2023 - 11.2023
- Booking reservations via a telephone
- Providing costumers with the restaurant menu information
- Trained new hostesses on front-of-house procedures and guest interaction techniques.
- Resolved guest inquiries and concerns promptly, maintaining high satisfaction levels.
- Answered phone calls to take orders, give information and document reservations.
- Completed daily side work and opening and closing duties without fail.
- Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
Banquet Attendant
Renaissance Ross Bridge Golf Resort and Spa
07.2022 - 03.2023
- Set up banquet areas, ensuring adherence to event specifications and standards.
- Coordinated with kitchen staff to facilitate timely service of meals and beverages.
- Delivered exceptional customer service, addressing guest inquiries and needs promptly.
- Monitored inventory levels of supplies, reporting shortages to management as needed.
- Assisted in training new staff on proper setup procedures and service techniques.
- Cleaned and maintained dining area and condiment stations.
CALL CENTER REPRESENTATIVE
VIP Attractions
05.2021 - 07.2022
- Handle 20+ customer interactions per day, giving detailed, personalized, friendly & polite service to ensure customer retention
- Memorized all company products and services to be able to answer all customer questions quickly and efficiently, and make relevant upsells.
FRONT DESK AGENT
Resort Collections
01.2020 - 09.2020
- Greeting and thanking guests in a sincere, friendly manner.
- Checking guests in on arrival and out on departure.
- Posting charges to appropriate guest accounts.
- Anticipating and addressing guests’ needs, and resolving their problems and complaints.
- Assisting guests with disabilities.
- Operating switchboard and assisting with inquiries.
SERVER
Waffle House
01.2020 - 09.2020
- Provide excellent customer services.
- Greet customers and present menus.
- Make suggestions based on their preferences.
- Take and serve food/drinks orders.
- Up-sell when appropriate.
- Arrange table settings.
- Keep tables clean and tidy at all times.
- Deliver checks and collect payments.
CALL CENTER REPRESENTATIVE
Sutherland Global
12.2016 - 01.2020
- Handle 20+ customer interactions per day, giving detailed, personalized, friendly & polite service to ensure customer retention
- Memorized all company products and services to be able to answer all customer questions quickly and efficiently, and make relevant upsells.
Waitress Trainee
Stephanie's Restaurant and Bar
06.2015 - 08.2015
- Bussed tables, presented menus, seated customers, and assisted waiters with drink orders
- Trained 3 new hosts in providing excellent customer service and conflict resolution techniques.
Education
High School Diploma -
St Andrew Techincal
Jamaica07-2016
Skills
- Teamwork
- Customer service
- Health and safety compliance
- Reservation management
- Food safety compliance
- Strong teamwork
- Time management
- Food service
- Customer service focus
Timeline
HOUSEKEEPER
The Bar Harbor Grand
04.2024 - 11.2024
Hostess and Busser
Havana
04.2024 - 11.2024
HOUSEKEEPER
Stratton Mountain Resort
11.2023 - 04.2024
SERVER
802 BAR
11.2023 - 04.2024
HOUSEKEEPER
The Bar Harbor Grand
04.2023 - 11.2023
Hostess and Busser
Havana
04.2023 - 11.2023
Banquet Attendant
Renaissance Ross Bridge Golf Resort and Spa
07.2022 - 03.2023
CALL CENTER REPRESENTATIVE
VIP Attractions
05.2021 - 07.2022
FRONT DESK AGENT
Resort Collections
01.2020 - 09.2020
SERVER
Waffle House
01.2020 - 09.2020
CALL CENTER REPRESENTATIVE
Sutherland Global
12.2016 - 01.2020
Waitress Trainee
Stephanie's Restaurant and Bar
06.2015 - 08.2015
High School Diploma -
St Andrew Techincal
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