Moesha Coleman
Little Rock,AR
Summary
Customer Service Representative with over 5 years in customer service. Passionate about improving people's lifestyles through care and service. Knowledgeable Patient Care Advocate highly effective at satisfying patient care needs while eliminating unnecessary hospital burdens. Broad knowledge of healthcare services and levels of care, financial options and insurance coverage scope. Known for working positively with care team members to reach creative solutions.
Overview
6
6
years of professional experience
Work History
Patient Care Advocate
Accredo
04.2022 - Current
- Developed strong relationships with local pharmacies to expedite prescription refills and prevent gaps in medication therapy.
- Upheld confidentiality requirements and regulatory compliance guidelines.
- Demonstrated empathy toward diverse patient populations, building trust through compassionate interactions.
- Resolved problems with communication and billing to foster seamless services.
Picker/Packer
Amazon
10.2021 - 03.2022
- Sustained a clean and safe working environment by adhering to safety protocols and maintaining an organized workspace.
- Reduced order fulfillment errors by diligently following established protocols for picking, packing, and shipping procedures.
- Enhanced order accuracy by meticulously picking items according to packing lists and verifying product information.
- Reduced packing time for orders by efficiently organizing and assembling packages in line with company standards.
Delivery Driver
Amazon
10.2020 - 06.2021
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
Cashier
Burlington Stores
02.2020 - 07.2020
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
Customer Service Representative/Call Center
First Collection Services
08.2018 - 12.2019
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Education
Applied Science -
Pulaski Technical College
North Little Rock, ARHigh school diploma -
Wilbur D. Mills University Studies High School
Little Rock, AR05.2015
Skills
- Microsoft office
- Excel
- PowerPoint
- Access
- Customer Service
- Call Center
- Customer Support
- Customer Care
- CSR
- Delivery Driver Experience
- Multitasking ability
- Patient Care
- Organizational Skills
- Appointment Scheduling
- Patient documentation
Personal Information
Willing To Relocate: Anywhere
Timeline
Patient Care Advocate
Accredo
04.2022 - Current
Picker/Packer
Amazon
10.2021 - 03.2022
Delivery Driver
Amazon
10.2020 - 06.2021
Cashier
Burlington Stores
02.2020 - 07.2020
Customer Service Representative/Call Center
First Collection Services
08.2018 - 12.2019
Applied Science -
Pulaski Technical College
High school diploma -
Wilbur D. Mills University Studies High School