Moesha Davis
Mulberry,FL
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
4
4
years of professional experience
Work History
Bank Teller
Midflorida Credit Union
07.2021 - Current
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Processed customer transactions promptly, minimizing wait times.
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
Customer Service Representative
Best Buy
11.2019 - 07.2021
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Education
Bachelor of Science -
Southeastern University
Lakeland, FL04.2019
High School Diploma -
Gateway Christian Academy
06.2014
Skills
- Money Handling
- Deposit and Withdrawal Management
- Cash Counting
- Virtualization Technologies
- ATM Balancing
- Phone Inquiries
Timeline
Bank Teller
Midflorida Credit Union
07.2021 - Current
Customer Service Representative
Best Buy
11.2019 - 07.2021
Bachelor of Science -
Southeastern University
High School Diploma -
Gateway Christian Academy