Moesha Howard
Orlando,FL
Summary
Experienced Buyer Manager and Product Specialist at Wheelzy, recognized for exceptional skills in CRM applications and fostering strategic partnerships. Proven ability in time management and cross-functional collaboration has led to increased client retention rates. Demonstrates strong leadership and meticulous attention to detail, ensuring outstanding customer service and operational efficiency. Aiming to leverage these competencies to drive growth in a dynamic organization.
Overview
13
13
years of professional experience
Work History
Buyer Manager/Titles Specialist
Wheelzy
Orlando, United States
02.2024 - Current
- Acquired Notary license.
- Conducted thorough analysis of vehicle title and ownership documents following company standards.
- Executed title processing operations adhering to state regulations.
- Determined solutions for incomplete or incorrect title records.
- Handled customer title concerns efficiently via both written and spoken communication channels every day.
- Execute upkeep of title bin filing when required.
- Adapted to evolving duties to ensure seamless workflow.
- Built long-lasting rapport with top clientele.
- Handled client inquiries efficiently, maintaining strong service standards.
- Preempted and resolved issues critical to maintaining strong client partnerships.
- Utilized CRM software to manage client data with efficiency.
- Maintained accuracy in payment records through diligent customer account monitoring.
- Facilitated expansion of organizational partnerships through effective outsourcing of research tasks.
Product Specialist/ Account Manager
Buy Buy Baby
Orlando, United States
12.2019 - 07.2023
- Delivered comprehensive product demonstrations to engage clients and train staff.
- Organized showcases for newly launched products.
- Liaised with cross-functional teams to ensure system configurations remained current and reflected on global websites.
- Facilitated effective dialogue between employees for improved client retention.
- Provided swift resolutions for customer-related queries.
- Interacted with customers face-to-face and via phone to assess needs.
- Showcased product advantages through demonstrations at various store locations and industry gatherings.
- Collected and analyzed demonstration-specific data.
Homemaker
08.2017 - 12.2019
- Managed household finances through strategic budgeting.
- Coordinated competing needs, schedules, and priorities to achieve optimal outcomes.
- Managed detailed schedules covering academic deadlines, travel plans, and appointments.
- Forged connections with healthcare professionals, academic administrators, and program leaders.
- Completed day-to-day duties accurately and efficiently.
- Managed household errands and other essential duties.
Sales Associate
NIKE
London, UK
03.2016 - 12.2016
- Maintained steady sales operations amidst rapid-paced retail conditions.
- Organized activities related to receiving and displaying merchandise.
- Executed strategic product merchandising for increased customer engagement.
- Delivered exceptional customer experiences through tailored sales support.
- Addressed customer problems with adept use of communication skills and conflict management.
- Processed credit card transactions quickly and securely.
- Organized stockroom shelves according to size, color or style.
- Answered customer inquiries regarding product features, pricing, and availability.
- Assessed customer needs to provide assistance and information on product features.
Assistant Coach
London, UK
02.2012 - 09.2015
- Conducted training sessions for groups.
- Directed safe exercise practices for students.
- Provided constructive criticism focused on boosting participants’ overall outcomes.
- Kept up-to-date with evolving teaching methodologies, techniques, and strategies.
- Ran drills and fitness circuits to improve athletes' coordination and skills.
- Provided mentorship to athletes, fostering a positive and supportive team environment.
- Led warm-up and cool-down sessions for practices and games to prevent injuries.
Education
High School Diploma -
Futures High School
United Kingdom07-2013
Certificate in Achieving Excellence in Sports Performance -
British Athletics
London, EnglandCertificate in Understanding Sports Performance -
British Athletics
London, EnglandSkills
- Leadership Proficiency
- Proficient in Building Connections
- Strategic Time Management
- Cross-Functional Collaboration
- Conflict Resolution
- Proficient in Invoice Software
- Experienced with CRM Applications
- Clear Verbal Communication
- Effective Negotiation Skills
- Budget planning
- Attention to detail
- Multitasking
- Pricing updates
- Customer service
Education Certificates
- Licensed Notary
- Certificate in Achieving Excellence in Sports Performance, British Athletics, London, England, 07/01/15
- Certificate in Understanding Sports Performance, British Athletics, London, England, 07/01/13
- Child and Adult Workforce Assistant Coach
- High School Diploma, 07/01/15
Accomplishments
- Placed 9th in the world, competing for Great Britain at the World Youth Championships.
- Maintained a rank of number one in the United Kingdom for sprint athletics.
Affiliations
- Baking.
- Cycling.
Timeline
Buyer Manager/Titles Specialist
Wheelzy
02.2024 - Current
Product Specialist/ Account Manager
Buy Buy Baby
12.2019 - 07.2023
Homemaker
08.2017 - 12.2019
Sales Associate
NIKE
03.2016 - 12.2016
Assistant Coach
02.2012 - 09.2015
High School Diploma -
Futures High School
Certificate in Achieving Excellence in Sports Performance -
British Athletics
Certificate in Understanding Sports Performance -
British Athletics
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