Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Moesha Mccoy

Orlando,FL

Summary

Account executive with great interpersonal skills, and a history of strong decision making. Focused on maintaining a healthy agency-client relationship. Bringing in communication skills and online marketing. Willing to relocate to: Orlando, FL. Authorized to work in the US for any employer.

Overview

8
8
years of professional experience

Work History

Front Desk Receptionist

Doctor Office
02.2023 - Current
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
  • Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
  • Collected room deposits, fees, and payments.
  • Enhanced customer satisfaction by providing efficient and professional front desk services.
  • Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
  • Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
  • Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.
  • Greeted visitors warmly, creating positive first impression of organization.

Housekeeping Cleaner

Motel
03.2021 - 02.2023
  • Perform a variety of cleaning activities such as sweeping, mopping, dusting and polishing
  • Making sure all cleaning items has been stocked, maintaining a clean environment.
  • Collaborated with team members to complete daily tasks quickly and effectively for maximum productivity.
  • Promoted open communication with supervisors about any concerns or suggestions for improvement within the housekeeping department.
  • Enhanced guest satisfaction by maintaining a clean and welcoming environment in all areas of the property.
  • Maximized workspace efficiency by organizing housekeeping carts, storage closets, and supply areas on a regular basis.
  • Supported fellow housekeepers during busy periods or absences, fostering teamwork within the department.
  • Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
  • Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Verified cleanliness and organization of storage areas and carts.
  • Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces.
  • Completed special housekeeping actions such as turning mattresses on set schedule.

CSR - Customer Service Representative

Water & Air Research, Inc.
02.2017 - 01.2020
  • Reaching out to the owners to set appointments for their water system, Also up sales
  • Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
  • Answered constant flow of customer calls with minimal wait times.
  • Responded to customer requests for products, services, and company information.
  • Developed strong relationships with clients by understanding their needs and preferences, fostering long-term loyalty.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues efficiently.
  • Delivered outstanding problem-solving skills in addressing recurring issues that resulted in improved operational efficiency.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Created and maintained detailed database to develop promotional sales.
  • Optimized customer support by establishing collaborative service environments through targeted operational initiatives.

Education

Skills

  • Customer Service Skills (7 years)
  • Customer Service (6 years)
  • Fast Food
  • Food Service
  • Team Member
  • Food Prep
  • Load & Unload (4 years)
  • Shipping & Receiving
  • Cashiering
  • Packaging
  • Merchandising
  • Warehouse Experience (5 years)
  • Cooking
  • Sales (5 years)
  • Materials Handling (2 years)
  • Linux
  • Upselling (5 years)
  • Negotiation
  • HVAC
  • Customer support (4 years)
  • Typing
  • Salesforce
  • Google Suite
  • Microsoft SQL Server
  • Account Management
  • Time management

Additional Information

Assistant Manager for 2 years

Timeline

Front Desk Receptionist

Doctor Office
02.2023 - Current

Housekeeping Cleaner

Motel
03.2021 - 02.2023

CSR - Customer Service Representative

Water & Air Research, Inc.
02.2017 - 01.2020

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Moesha Mccoy