Moesha Morant
Manning
Summary
Results-driven Operations Manager skilled in optimizing workflows and enhancing customer satisfaction. Trains and mentors team members to uphold high service standards and operational efficiency. Manages staff and daily operations in fast-paced environments, demonstrating strong interpersonal and multitasking abilities.`
Overview
8
8
years of professional experience
1
1
Certification
Work History
Assistant General Manager
Enmarket
Manning
11.2025 - Current
- Managed daily operations, enhancing customer service and satisfaction.
- Trained and mentored team members to improve service efficiency and effectiveness.
- Ensured customer service standards consistently exceeded expectations.
- Executed administrative tasks, including filing paperwork and preparing documents, to support operational efficiency.
Assistant Manager/Cashier/Customer Service
Corner Pantry
Manning
03.2024 - 11.2025
- Oversaw daily operations by scheduling shifts and assigning duties to enhance team efficiency.
- Coordinated daily store operations and optimized staff schedules to ensure smooth workflow.
- Trained new employees on customer service standards and store policies.
- Maintained accurate cash register and balanced daily sales reports.
- Partnered with team members to uphold cleanliness and organization standards throughout the store.
Customer Service Representative
Sykes Enterprises, Incorporated / Chase Bank / Bank of America
Sumter
08.2022 - 12.2022
- Handled escalated issues to achieve timely resolutions and maintain client satisfaction.
- Assisted clients with account management and transaction processing to enhance user experience.
- Answered customer inquiries and provided accurate information regarding products and services.
Housekeeper/Front Desk Clerk
Quality Inn
Manning
01.2019 - 07.2021
- Ensured cleanliness of guest rooms and public areas to enhance guest experience.
- Inspected rooms for maintenance issues and communicated concerns to ensure timely resolution.
- Cleaned bathrooms, including toilets, tubs, showers and sinks.
- Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, wiped down surfaces.
- Coordinated laundry operations, efficiently washing and folding linens to maintain high standards of hygiene.
PCA Personal Care Assistant
Comfort Keepers
Manning
04.2019 - 04.2021
- Supported clients in daily living activities and personal care tasks to enhance their quality of life.
- Ensured clients took medications on schedule as prescribed to promote their health and well-being.
- Prepared meals according to dietary guidelines set forth by the physician or dietitian.
- Facilitated safe and timely transport for clients between locations to maintain their appointments and engagements.
Disability Specialist
Willowglen Academy
Kingstree
06.2018 - 03.2019
- Provided immediate support during emergencies to stabilize clients' situations.
- Documented case notes and maintained accurate records to ensure compliance with regulations and facilitate quality care.
- Performed housekeeping tasks, including making beds and sanitizing surfaces, to promote a safe and healthy environment for clients.
Education
High School Diploma -
Phoenix Charter High
Alcolu, SC05-2014
Some College (No Degree) - Nursing
Central Carolina Technical Collage
Sumter, SC03-2026
Skills
- Project management
- Office administration
- Customer support
- Team leadership
- Budget management
- Time management
- Organizational skills
- Technical support
- Web services development
- Office Excel
- Typing proficiency
- Employee training
- Sales strategies
- Conflict resolution
- Social listening
- Patient observation skills
Certification
- First Aid Certification
- CPR Certification
- Driver's License
Timeline
Assistant General Manager
Enmarket
11.2025 - Current
Assistant Manager/Cashier/Customer Service
Corner Pantry
03.2024 - 11.2025
Customer Service Representative
Sykes Enterprises, Incorporated / Chase Bank / Bank of America
08.2022 - 12.2022
PCA Personal Care Assistant
Comfort Keepers
04.2019 - 04.2021
Housekeeper/Front Desk Clerk
Quality Inn
01.2019 - 07.2021
Disability Specialist
Willowglen Academy
06.2018 - 03.2019
High School Diploma -
Phoenix Charter High
Some College (No Degree) - Nursing
Central Carolina Technical Collage