Moesha Soliman
Tampa,FL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals.
Overview
2
2
years of professional experience
Work History
Call Center Representative
Maximums
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Responded to customer calls and emails to answer questions about products and services.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
Customer Service Representative
Walmart
01.2023 - 03.2024
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Medical Assistant Intern
Southern Technical College
05.2022 - 07.2022
- Prepared examination rooms for patient visits, ensuring cleanliness and availability of necessary supplies.
- Obtained client medical history, medication information, symptoms, and allergies.
- Improved patient outcomes by accurately recording vital signs and communicating findings to the medical team.
- Safeguarded confidential patient information through strict adherence to HIPAA regulations in all communications and documentation processes.
- Collected histories, vitals, and current complaints via patient interviews.
- Supported optimal patient care by performing diagnostic tests under supervision, such as EKGs, phlebotomy, and point-of-care testing.
- Welcomed patients and inquired about wellbeing since last treatment.
- Created and prepared patient charts accurately for clinics and medical professionals.
- Assisted healthcare professionals with conducting physical exams, enabling timely diagnosis and treatment plans for patients.
- Streamlined check-in process by verifying patient information and promptly updating electronic health records.
Education
CCMA - Medical Assisting
08.2022
BlS Certification
CPR
First Aid
AED
Skills
- Problem-solving skills
- Customer Support
- Customer Service
- Customer communications
- Answering questions
- Appointment Scheduling
- Gathering information
- Calm disposition
- Building rapport
Languages
Haitian Creole
Native or Bilingual
Timeline
Customer Service Representative - Walmart
01.2023 - 03.2024
Medical Assistant Intern - Southern Technical College
05.2022 - 07.2022
Call Center Representative - Maximums
Southern Technical College - CCMA, Medical Assisting
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