Moetke Soule
Tallahassee,FL
Summary
Dependable and courteous with over twenty years of management experience offering excellent clerical, customer service and communication skills. Possess exceptional administrative and team support abilities. Organized and flexible with strong attention to detail. Demonstrates a positive attitude while facilitating a professional work environment.
Overview
13
13
years of professional experience
Work History
Front Office Receptionist
Dermatology Associates of Tallahassee
Tallahassee, FL
05.2023 - Current
- Welcome and greet patients in a friendly and timely manner
- Check patients in using EMA/EMR
- Collect copays and coinsurances at check in
- Address any concerns or frustrations patients may have
- Update patient chart if needed at time of check in
- Ensure and maintain all necessary medical forms
- Help eligibility department with prior authorizations
- Explain and collect any outstanding balances patients may have
- Ensure patient eligibility is updated and maintained daily
- Maintain communication regarding patient requests and concerns to clinical staff
- Stay up to date on dermatology product knowledge and pricing
- Ensure the front office is clean and organized for the next day
- Open and close office.
Medical Receptionist
Ivy Spine & Orthopedics – Dr. James McLoughlin, MD.
Tallahassee, FL
08.2021 - 05.2023
- Welcomed patients
- Entered patient demographics and update any patient changes into Athena/HER
- Answered multi line phones and direct calls
- Scheduled patients
- Prepared and sent patient referrals
- Checked insurance verification
- Collected and input copays
- Requested and finalize Prior Authorizations via Availity
- Uploaded patient charts into patient files after exams
- Requested and picked up local patient imaging
- (TDI, AHI, Stand Up MRI etc.)
- Open and closed office.
Optometrist Technician
The Focal Pointe - Drs Allan Dean & Richard Hamilton
Tallahassee, FL
06.2016 - 03.2020
- Assisted with dilating patients or using eye medications when directed by optometrist
- Performed ancillary testing when ordered by optometrist and thoroughly explained procedures to patients
- Helped patients with selecting and ordering glasses or contact lenses to encourage informed decisions
- Coordinated patient scheduling, monitored patient flow throughout the office and properly communicated delays
- Conducted pretest procedures to gather data before exam
- Instructed patients on contact lens insertion and removal and lens care guidelines
- Assisted with insurance questions, eligibility and prior authorizations
- Input patient information and exam findings into Revolution/PHR to facilitate accurate record-keeping
- Collaborated with optometry staff to reach individual and team goals
- Acquainted patients with procedures and explained the purpose of testing to establish consent
- Maintained sanitary work environment by disinfecting equipment, disposing of used supplies, and cleaning exam rooms.
Manager
Garnet & Gold
Tallahassee, FL
10.2013 - 12.2015
- Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions, and common goals
- Conducted monthly inventories on the work floor
- Cross-trained existing employees to maximize team agility and performance
- Approved regular payroll submissions for employees to upper management
- Applied customer feedback to develop process improvements and support long-term business needs
- Reviewed performance data to monitor and measure productivity, goal progress and activity levels
- Propelled continuous improvements and strategically capitalized on current market trends
- Evaluated report data to proactively adjust and enhance operations during weekly manager meetings
- Developed and maintained relationships with customers and suppliers through account development
- Raised performance in areas of sales, management, and operations by identifying needed improvement
- Delivered feedback to decision-makers regarding employee performance and training needs
- Maximized productivity by keeping detailed records of daily progress
- Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands
- Maximized performance by monitoring daily activities and mentoring team members
- Onboarded new employees, including training, mentoring and new hire documentation
- Evaluated employee strengths and assigned tasks based upon experience and training.
Assistant Director/VPK Teacher
Golden Books Preschool
Tallahassee, FL
08.2010 - 10.2013
- Trained and mentored new employees
- Collaborated with management and staff members to achieve efficient operation
- Helped to update records to maintain current, accurate and compliant documentation
- Worked closely with owner/director to provide effective assistance for business operation
- Oversaw business calendar of events
- Lead teams of up to ten personnel, supervising daily performance, training and improvement plans
- Assisted senior leadership in managing all aspects of operations
- Trained and managed staff for specific projects and ongoing operational needs.
Education
Associate of Science - Prerequisites
Keiser Career College
Tallahassee, FL01.2015
Child Development Associate (CDA) - Early Childhood Education
Tallahassee Community College
Tallahassee, FL05-2011
High School Diploma -
Menchville High School
Newport News, VA06.1988
Skills
- Business Administration (20 years)
- Communicates job expectations and conducts individual and group coaching and training to both new and tenured staff
- Maintains schedules for staffing to ensure adequate coverage is available
- Addresses issues and concerns raised by clinical teams and seeks out appropriate leaders or partners to solve the problem
- Manage the performance of staff, including staff evaluations and disciplinary action if necessary
- Conduct process improvement initiatives and changes regarding insurance company policies etc
- Adheres to practice policies
- Conduct interviews when there are open positions available
- Record Keeping
- Patient Counseling
- Multitasking
- Organization
- Time Management
- Conflict Resolution
- Computer Skills
- Data Input
- Insurance Verification
- Planning and Coordinating
- Precertification/Prior Authorization
- Proficient in EMR's and PHR's (EMA/Athena/Revolution) along with Availity etc (6 years)
- Collect Copays and Coinsurances
- Customer Service
- Patient Care Relations
- Medical Records and Referrals
- Medical Office Experience
- Medical Scheduling
- HIPAA
- Excellent Communication Skills
- Employee Orientation and Training
- Employee Relations
- Clerical Support
- Business Operations Understanding
- Problem-Solving Skills
- Administrative Skills
- Conflict Management
- Meticulous and Organized
- Word Processing
Timeline
Front Office Receptionist
Dermatology Associates of Tallahassee
05.2023 - Current
Medical Receptionist
Ivy Spine & Orthopedics – Dr. James McLoughlin, MD.
08.2021 - 05.2023
Optometrist Technician
The Focal Pointe - Drs Allan Dean & Richard Hamilton
06.2016 - 03.2020
Manager
Garnet & Gold
10.2013 - 12.2015
Assistant Director/VPK Teacher
Golden Books Preschool
08.2010 - 10.2013
Associate of Science - Prerequisites
Keiser Career College
Child Development Associate (CDA) - Early Childhood Education
Tallahassee Community College
High School Diploma -
Menchville High School
Similar Profiles
Marielle MarcelinMarielle Marcelin
Front Desk Receptionist at Dermatology Associates of TallahasseeFront Desk Receptionist at Dermatology Associates of Tallahassee
Maria WhitneyMaria Whitney
Clinical Supervising Nurse at Dermatology Associates of TallahasseeClinical Supervising Nurse at Dermatology Associates of Tallahassee
Lauren BakerLauren Baker
Registered Nurse at Tallahassee Outpatient Surgery CenterRegistered Nurse at Tallahassee Outpatient Surgery Center