Maureen Gariffo

• Managed daily operations and ensured compliance with state regulations.
• Collaborated with team members to streamline inventory management processes.
• Coordinated projects to improve operations and the patient experience.
• Assisted customers with product inquiries and provided tailored recommendations.
• Maintained accurate records of transactions and inventory levels.
• Led and mentored team members to enhance efficiency and achieve measurable results.
• Supported marketing initiatives by promoting products during events.
• Facilitated communication between departments to enhance workflow efficiency.
• Built relationships with customers by providing friendly customer service.
• Assisted customers with selecting items and answering questions about products.
• Provided customer service support for inquiries, complaints, and returns.
• Ensured compliance with company safety regulations at all times while on the job.
• Managed multiple tasks simultaneously while maintaining attention to detail.
• Analyzed data to drive strategic growth and informed decision-making.

Hematology/Oncology Specialty

• Prepared examination rooms and ensured necessary medical supplies were stocked.
• Conducted initial patient assessments and documented vital signs efficiently.
• Coordinated scheduling for appointments, referrals, and follow-up visits for patients.
• Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
• Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
• Filed insurance claims forms in accordance with applicable regulations.

Internal Medicine

• Assisted physicians with patient examinations and procedures in a fast-paced environment.
• Maintained accurate patient records using electronic health record systems.
• Prepared examination rooms and ensured necessary medical supplies were stocked.
• Conducted initial patient assessments and documented vital signs efficiently.
• Managed laboratory specimen collection and processed tests accurately for analysis.
• Administered injections, medications and treatments as directed by the physician.
• Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
• Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
• Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
• Collected samples from patients for laboratory testing purposes.
• Cleaned and maintained medical equipment following procedures and standards.
• Performed basic laboratory tests such as urinalysis and blood glucose levels under direct supervision of a physician or registered nurse.
• Conducted EKGs, spirometry testing, audiograms and other diagnostic tests as requested by the physician.
• Ensured that all instruments used during exams were cleaned properly after each use according to established protocols.
• Collected, labeled and stored laboratory specimens properly prior to testing.

• Coordinated with surgeons, nurses, and patients to confirm appointment details.
• Ensured compliance with healthcare regulations during scheduling processes.
• Assisted patients in understanding pre-operative instructions and requirements.
• Collaborated with insurance providers to verify patient eligibility for procedures.
• Maintained organized files and documentation related to surgical appointments.
• Used accurate procedure codes for billing purposes and to help operating teams be correctly prepared for each operation.
• Processed pre-operative orders including lab work, imaging studies and any other required tests prior to surgery date.
• Developed a comprehensive tracking system for all scheduled surgeries, ensuring timely completion of paperwork.
• Organized patient medical records and worked with insurance company representatives to obtain authorization.
• Provided assistance with post-operative follow up visits when needed.
• Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
• Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
• Assisted with pre-operative preparation of patients including providing instruction about post-operative care plans.

• Managed administrative tasks, including drafting communications and reports for staff and Board members.
• Maintained filing systems for confidential documents and records.
• Oversaw a database of over 11,000 members while enhancing member engagement.
• Assisted in organizing quarterly networking events, accommodating 50 to 400+ attendees.
• Designed and executed marketing materials, newsletters, and mass emails pertaining to upcoming events and basic member information.
• Conducted research for content development in newsletters, and served as the primary contact for organizations and vendors.

• Priced international and nationwide movement of cargo for the Midwestern, Southern, and Eastern regions, ensuring competitive market alignment.
• Utilized internal and external resources and databases to provide monthly analysis for all regional commodities and contracts, to ensure current market rates, to initiate discussion on extending current contracts, and to resolve any working issues.
• Analyzed pricing strategies for shipping services to optimize revenue.
• Conducted market research to support pricing decisions and strategy adjustments.
• Prepared detailed reports on pricing performance for management review.
• Reviewed customer contracts to identify pricing opportunities and discrepancies.
• Assisted in preparing presentations regarding proposed price changes or strategies.
• Monitored market conditions, industry trends, and customer feedback to determine pricing levels.
• Cultivated a wealth of talents, including analytical and financial skills, to better understand and anticipate market needs while utilizing internal and external sources to research and provide weekly market commodity analysis, with statistical information for review and discussion.
• Provided weekly analytical reports for VIP and regional accounts to ensure we met our weekly forecasted goals, provided in-depth follow-up analyses, and analyzed customer requirements to ensure competitive and profitable pricing structures.
• Liaised with various internal departments for equipment availability, issue resolution, and rate negotiations.
• Assisted with hazardous material pricing and worked with operations to prevent any issues and ensure the rate quoted covered any additional surcharges.
• Worked with various internal departments for daily, weekly and monthly updates to our OMD and Logistics database.
• Provided sales with special requests for VIP clients, contract renewals, and negotiations, and attended meetings to provide key information.

• Collaborated with cross-functional teams to develop effective marketing strategies.
• Conducted competitive analysis to benchmark performance against industry standards.
• Supported the sales team with tailored status reports by region, account, commodity, and time period.
• Delivered special requests for VIP clients to enhance the service experience.
• Analyzed weekly reports to ensure alignment with predetermined goals, and support Sales initiatives.
• Conducted in-depth market commodity research studies to identify target audiences, assess the competitive landscape, and determine pricing strategies.
• Performed ad-hoc analysis of customer segmentation data for targeted marketing efforts.