Summary
Overview
Work History
Education
Skills
Timeline
Generic

Moh Abu

Shoreline,WA

Summary

Intelligent IT Manager with 10-year record of leadership experience in areas such as infrastructure development and management, application support and security optimization. Focused on satisfying customer needs through robust, innovative and forward-thinking solutions. Demonstrated success as operational leader, articulate communicator and practiced influencer. Collaborates across functions to outline and achieve project targets. Skilled in building solid business solutions based on methodologies and engineering principles. Complex problem-solver skilled in developing proposals, integrating technologies and managing projects.

Overview

20
20
years of professional experience

Work History

Data Center Engineer

B-612 Company
Seattle, WA
02.2023 - Current
  • Recommended best practices for improving efficiency of existing IT infrastructure within the data center environment.
  • Configured, tested, and troubleshot server hardware components such as CPUs, memory, disk drives and network interface cards.
  • Implemented security protocols for the protection of sensitive data.
  • Troubleshot hardware issues related to networking equipment like routers, switches, firewalls.
  • Provided technical support to users in resolving their queries related to data center operations.
  • Analyzed system logs to identify potential issues before they become problems.
  • Monitored server performance metrics such as CPU usage, memory utilization, storage space consumption and network traffic.
  • Ensured compliance with industry standards while configuring servers in accordance with customer requirements.
  • Worked as part of project teams to coordinate database development and determine project scopes and limitations.
  • Assisted solution providers with definition and implementation of technical and business strategies.
  • Deployed new servers into production environment following established guidelines and procedures.
  • Coordinated with vendors for procuring new hardware components needed in the data center facility.
  • Performed routine maintenance activities such as patching, software upgrades and system backups.
  • Installed and configured operating systems on servers and created user accounts.
  • Optimized virtualization strategies across multiple platforms including VMware ESX and ESXi and Hyper-V environments.
  • Managed inventory of spare parts used for repairing or replacing faulty hardware components.
  • Developed and managed enterprise-wide data analytics environments.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.

IT Manager

TNB Bank
11.2005 - 06.2021
  • Reviewed program plans to develop and coordinate activities.
  • Globally managed several satellite IT locations, maintaining secure and operational corporate infrastructure.
  • Collaborated with other departments to develop innovative solutions for complex problems.
  • Assessed current infrastructure capabilities against future requirements.
  • Assessed system needs, improved design processes and enabled systems to align more closely with business expectations.
  • Developed and implemented system lifecycle methodologies to produce systems of high quality.
  • Identified and acted on opportunities to improve and update software and systems.
  • Supervised and trained 40 computer operator trainees, both onsite and remotely via internet and intranet, promoting full staffing with trained and knowledgeable employees.
  • Met with stakeholders to collaborate and resolve problems.
  • Coordinated disaster recovery plans to minimize downtime during system outages or malfunctions.
  • Maintained close connection with project personnel to quickly identify and resolve problems.
  • Delivered solution models and architectures to support business requirements, organization and industry standards.
  • Updated project plans based on changing objectives, specifications and staff availability.
  • Implemented strategies for improving customer service levels through enhanced use of technology.
  • Evaluated organization's technology to recommend upgrades for hardware and software.
  • Kept project teams on-task with proactive control of budgets, schedules and scopes.
  • Established security protocols to protect data from unauthorized access or modification.
  • Reviewed and approved project plans prior to implementation.
  • Performed regular system audits to identify potential risks or vulnerabilities.
  • Created centralized management capability by integrating warehouse management software applications.
  • Oversaw the development of databases, websites, intranets, extranets, and mobile applications.
  • Ensured all components are compatible with existing systems prior to implementation.
  • Monitored system performance and identified areas for improvement.
  • Managed the installation, configuration, maintenance, and troubleshooting of network systems.
  • Identified opportunities for cost savings through improved efficiency in IT processes.
  • Recruited, trained and supervised IT department staff.
  • Maintained up-to-date knowledge of relevant technologies and equipment used in the organization.
  • Assigned and reviewed work of IT project managers, systems analysts and developers.
  • Created detailed documentation for software, hardware, and network configurations.
  • Assessed data processing proposals and requirements to determine project feasibility.
  • Developed data security and disaster recovery procedures.
  • Maintained knowledge of advances in information technology systems and applications.
  • Worked closely with vendors to negotiate contracts and select appropriate products or services.
  • Analyzed user needs and developed specifications for new systems or modifications.
  • Developed project metrics to follow system build-out progress.
  • Met with users, vendors and technicians to determine computing requirements.
  • Recommended hardware and software acquisitions to help users assess needs and justify equipment and services.
  • Examined metrics and prepared IT project progress reports.
  • Procured IT resources for strategic and operational computing requirements.
  • Evaluated emerging trends in information technology to recommend upgrades or improvements.
  • Supervised lifecycle processes pertaining to IT framework.
  • Maintained strong knowledge of applicable regulations to guarantee that designs, operations and IT systems met those requirements.
  • Developed and maintained processes and technology roadmap to achieve business objectives.
  • Resolved conflicts between different stakeholders regarding IT projects.
  • Conducted research to identify new technologies that could improve operations.
  • Trained staff members on various aspects of computer usage and software applications.
  • Calculated agreed-upon metrics to assess system effectiveness and refine systems strategy.
  • Analyzed workflows and established priorities for daily operations.
  • Developed and implemented IT policies and procedures to ensure compliance with industry standards.
  • Provided company users with tech support for IT problems and account maintenance.
  • Communicated relevance of organizational goals, policies and procedures to IT department staff.
  • Managed backup, user account and helpdesk systems.
  • Provided technical support to end users on a variety of issues.
  • Controlled operational IT budget and expenditures within department parameters.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Achieved cost-savings by developing functional solutions to problems.
  • Maintained open communication with team members and stakeholders, resulting in successful project outcomes.
  • Identified needs of customers promptly and efficiently.
  • Maintained schedule of class assignments to meet deadlines.
  • Leveraged HPS(power card),SWIFT, Core banking system skills to input and compile data gathered from various sources.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Modified existing software systems to enhance performance and add new features.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Collaborated with others to discuss new opportunities.
  • Planned and completed group projects, working smoothly with others.
  • Collaborated with cross-functional team to define features and build powerful and easy-to-use products and customer-facing workflow tools.
  • Managed more than 6000 calls per month for the whole IT department to assist with customer questions and concerns.
  • Maintained updated knowledge through continuing education and advanced training.
  • Completed day-to-day duties accurately and efficiently.

Network Engineer

International Language Institute
DUBAI, UAE
05.2004 - 09.2005
  • Taught Microsoft Office Suite to Adults working in Business
  • Network troubleshooting and configuration.
  • Installed software updates on servers, routers, firewalls, and other network devices.
  • Performed preventive maintenance of networking hardware and related software.
  • Implemented, tested, validated and maintained networking services according to solution designs.
  • Assisted various departments in maintaining network security by configuring remote routers and firewalls.
  • Educated and trained personnel on new technologies.
  • Monitored network performance and troubleshooted any issues that arose.

Education

Bachelor of Science degree in Computer Engineering - Computer Engineering Technology

PPU
06.2002

Skills


  • Risk Mitigation Planning
  • Team Collaboration
  • Quality Assurance
  • Change Management
  • Team Development
  • Documentation Management
  • Technical Troubleshooting
  • Documentation and Reporting
  • Department Management
  • Project Coordination
  • Budget Administration
  • Operational Reporting
  • Project Leadership
  • Budget Control
  • Product Development
  • Business Development Support
  • Linux Certification
  • Security Planning
  • Software Licenses and Patches
  • Infrastructure Development
  • Expense Analysis
  • Staff Hiring
  • User Support
  • Windows 95/98/2000/XP/XP Pro/NT
  • Infrastructure Planning
  • Requirements Analysis
  • Project Planning
  • SQL and Databases
  • Risk Analysis
  • Data Analysis
  • Load Balancing
  • Report Generation
  • Security Protocols
  • Data Security
  • Key Performance Indicators
  • XML Web Services
  • Enterprise Information Architecture
  • Architecture Planning
  • Database Structures
  • Technical Support
  • Requirements Gathering
  • Data Migration

Timeline

Data Center Engineer

B-612 Company
02.2023 - Current

IT Manager

TNB Bank
11.2005 - 06.2021

Network Engineer

International Language Institute
05.2004 - 09.2005

Bachelor of Science degree in Computer Engineering - Computer Engineering Technology

PPU

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Moh Abu