Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Mohab Elzaher

Plant City

Summary

Skilled in soldering and advanced diagnostic testing, with a proven track record of enhancing customer satisfaction through efficient problem resolution and proactive maintenance strategies. Strong organizational skills and ability to thrive under pressure contributed to improved repair turnaround times and client retention.


In dynamic, fast-paced environments, I have developed expertise in data analysis, problem-solving, and strategic thinking. Experienced in interpreting complex data sets and delivering actionable insights to support business objectives. Proficient in data manipulation, statistical analysis, and data visualization, utilizing advanced analytical techniques to uncover trends and inform business strategies.


Positive and analytical, with a knack for turning data into actionable insights. Comprehensive understanding of statistical analysis and tools such as SQL. Dedicated to leveraging data-driven strategies to drive success and innovation. Seeking to transition into a new field where these transferable skills can create meaningful impact.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Cell Phone Technician

Batteries Plus
10.2024 - Current
  • De-soldered and re-soldered connections between parts and motherboard.
  • Collaborated with team members to quickly resolve complex technical problems for clients.
  • Implemented preventive maintenance measures for common cell phone issues, reducing repair frequency for clients.
  • Adhered to safety protocols while working with delicate components, preventing potential damage during repairs.
  • Streamlined repair processes for faster turnaround times and improved customer retention.
  • Maintained a clean and organized workspace, leading to increased efficiency and productivity.
  • Stayed current on industry trends and emerging technologies to better assist customers with device issues.
  • Efficiently diagnosed electronic faults in cellphones using specialized equipment which led to faster problem resolutions for customers.

Customer Service Representative

Publix
04.2022 - 09.2024
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.

Education

Bachelor of Science - Health Informatics

University of South Florida
Tampa, FL
01-2027

Associate of Arts - Information Science

Hillsborough Community College - Tampa Campus
1206 N Park Rd, Plant City, FL 33563
12-2024

General Studies

Robinson High School
6311 S Lois Ave, Tampa, FL 33616
05-2022

Skills

  • Troubleshooting skills
  • Follow-up coordination
  • Software installation
  • Network configuration
  • Technical troubleshooting
  • Diagnostic testing
  • Data recovery
  • Software configuration
  • willingness to Learn
  • Communication
  • Data erasure
  • Hardware installation
  • Multitasking efficiency
  • Data entry

Certification

  • Certified [Wise technician], Batteries Plus

Timeline

Cell Phone Technician

Batteries Plus
10.2024 - Current

Customer Service Representative

Publix
04.2022 - 09.2024

Bachelor of Science - Health Informatics

University of South Florida

Associate of Arts - Information Science

Hillsborough Community College - Tampa Campus

General Studies

Robinson High School

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