Summary
Overview
Work History
Skills
Timeline
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Mohagany Frazier

Brooklyn,NY

Summary

Organized and dependable employee successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

16
16
years of professional experience

Work History

Counselor

Rent Stabilization Association
New York, NY
03.2022 - Current
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Answered average of 10-20 calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.
  • Answered phone with friendly greeting to create positive inbound calling experience for customers.
  • Processed customer order, quote and return transactions and offered additional products and services.
  • Provided clerical support to company employees by copying, faxing and filing documents.
  • Corresponded with clients through email, telephone or postal mail.
  • Responded to inquiries from callers seeking information.
  • Confirmed appointments, communicated with clients and updated client records.

Clerical Worker

Rent Stabilization Association
New York, NY
07.2017 - 03.2022
  • Completed clerical tasks such as filing, copying and distributing mail.
  • Delivered clerical support by handling range of routine and special requirements.
  • Interacted with customers by phone, email or in-person to provide information.
  • Executed record filing system to improve document organization and management.
  • Managed multiple projects simultaneously using organizational and analytical skills.
  • Entered [Type] data using Windows, following procedures to keep information private.

Printing Assistant

Rent Stabilization Association
New York, NY
04.2007 - 06.2017
  • Multi-tasked to keep all assigned projects running effectively and efficiently.
  • Loaded and positioned unprinted materials.
  • Set up and ran machinery to produce exceptional documents for member needs.
  • Calibrated, tested, and adjusted machine settings or controls in preparation for production operations.

Skills

  • Paperwork Processing
  • Database Uploading
  • Telephone Skills
  • Verbal and Written Communication
  • Clerical Skills
  • Credit Card Transaction Processing
  • Reception Desk Assistant
  • Data Entry
  • Data Processing
  • Order Processing
  • Credit and Cash Transactions
  • Flexible and Adaptable

Timeline

Counselor

Rent Stabilization Association
03.2022 - Current

Clerical Worker

Rent Stabilization Association
07.2017 - 03.2022

Printing Assistant

Rent Stabilization Association
04.2007 - 06.2017

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Mohagany Frazier