Mohamad Agung
Northridge,CA
Summary
Results-driven professional with extensive experience at 3M, specializing in transdermal drug delivery and quality control. Proficient in CGMP regulations and ISO 9001 standards, I excel in process implementation and issue resolution. Recognized for maintaining safety enhancements and fostering a collaborative work environment, ensuring operational excellence and product integrity.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Transdermal Drug Delivery Converting Technician
3M
02.2023 - 11.2023
- Operated machinery to convert and package TDD products per manufacturing orders, ensuring accuracy in components and quantities.
- Converted medicinal products ranging from thousands to hundreds of thousands per LOT.
- Cartoned and packaged thousands to hundreds of thousands of medicinal products per LOT.
- Installed, changed, and set up equipment parts efficiently and safely.
- Monitored equipment daily to maintain established parameters; reported deviations promptly.
- Executed troubleshooting and diagnosis on malfunctioning equipment.
- Ensured products complied with CGMP specifications; reported any deviations immediately.
- Conducted thorough line clean checks to prevent product cross-contamination as required.
Slitting Machine Operator 2
Eastman Chemical Company
10.2015 - 07.2020
- Complied with company policies and OSHA requirements to maintain work safety
- Precision slitting essential for medical product manufacturing
- Made timely adjustments to machine operations and components to meet demands of different production orders
- Troubleshot and resolved various issues with machinery, maintaining quality and performance
- Involved in other various production machines such as vacuum/sputtering (coating) machines of precious metals onto thin film
- Expertise in Quality Control grounded from principles of ISO 9001 quality platform and CGMPs
- Managed responsibilities related to clean room operations (5S Principles)
- Multi-tasked to keep all assigned projects running effectively and efficiently
- Reviewed completed orders for quality and accuracy
- Logged, trafficked, and updated projects in job management software (Database/SAP)
- Restocked workstations with supplies to prevent work delays
- Involved in warehouse logistics, stocking, and lite forklift usage
Automotive Mechanic/Customer Service Associate
Sears Automotive
09.2014 - 10.2015
- Greet customers and offer excellent customer service from intake to release of their vehicles
- Determine and diagnose car issues based on customer description and vehicle condition
- Translate customer-reported problems to actionable work orders for technicians to complete
- Order necessary parts from suppliers and double-check if parts are delivered to technicians promptly
- Ensure that automotive work provided to customers meets company quality standards
- Invoice and collect payment from customers for services rendered
- Handle and resolve customer complaints regarding services
- Maintain customer records and enter data into computer databases
Manager
City Wok
03.2005 - 08.2014
- Maintained professional, organized, and safe environment for employees and patrons
- Managed and motivated employees to be productive and engaged in work
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions
- Accomplished multiple tasks within established timeframes
- Accounting and Financial Management: Encompasses managing daily accounts and generating financial reports for performance tracking
- Purchasing and Inventory Management: Includes placing purchase orders and sourcing suppliers
- Maintenance: Involves regular equipment and restaurant technology checks, with self-service when possible or scheduling professionals
- Customer Service: Encompasses attending to guests, resolving issues, and actively collecting feedback
Education
Associate of Science - Powerline Mechanic
Los Angeles Trade Technical College
Los Angeles, CA01-2027
GED -
West Valley Occupational Center
Woodland Hills, CA2007
Skills
- Safety policies and procedures
- ISO 9001 standards
- CGMP regulations
- Process implementation
- Quality control
- 5S methodology
- Database management
- Safety enhancements
- Lean manufacturing
- Issue resolution
Certification
- OSHA 10
- Electrical Craft Helper
Timeline
Transdermal Drug Delivery Converting Technician
3M
02.2023 - 11.2023
Slitting Machine Operator 2
Eastman Chemical Company
10.2015 - 07.2020
Automotive Mechanic/Customer Service Associate
Sears Automotive
09.2014 - 10.2015
Manager
City Wok
03.2005 - 08.2014
Associate of Science - Powerline Mechanic
Los Angeles Trade Technical College
GED -
West Valley Occupational Center
Similar Profiles
Nathan ArringtonNathan Arrington
Production Operator at 3mProduction Operator at 3m
Harwansh Pratap TiwariHarwansh Pratap Tiwari
Lead Operations Analyst at 3MLead Operations Analyst at 3M
Martin MaloneMartin Malone
Functional Trainer at 3mFunctional Trainer at 3m
Michael HamelauMichael Hamelau
Production Supervisor at 3MProduction Supervisor at 3M
Thomas FairellThomas Fairell
Off-Duty Officer at SSA Security ServiceOff-Duty Officer at SSA Security Service