Summary
Overview
Work History
Education
Skills
Quote
Timeline
StoreManager

Mohamad Alam

Suwanee,GA

Summary

Customer-oriented Store Manager offering over 10 years of experience in retail operations, sales and service team leadership and profitability strategies. Organized and skilled at prioritizing daily tasks and following through to achieve performance and productivity goals. Recruits, trains, develops and manages team of store associates and assistant managers. Quality focused Store Manager skilled at providing employees clear guidelines and targeted goals to drive sustained revenue growth, team efficiency and customer loyalty. Knowledgeable about recruiting, hiring, training and motivating qualified teams to meet and exceed objectives. Motivational leader, strategic planner and analytical problem solver with demonstrated record of retail success.

Overview

13
13
years of professional experience

Work History

Store Manager

RSS 4021 LLC
Lawrenceville, GA
02.2020 - Current
  • Trained and mentored associates to teach daily tasks and procedures.
  • Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
  • Managed inventory tracking and physical inventory counts to minimize loss.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Monitored employee performance and identified performance gaps for corrective action.
  • Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
  • Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
  • Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
  • Updated and maintained store signage and displays.
  • Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
  • Established store tactics and strategies to achieve operational performance and sales goals.
  • Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
  • Oversaw storewide merchandising benchmarks to maintain operational excellence.
  • Reviewed customer feedback to make operational improvements and promote satisfaction.

Security Supervisor

Allied Universal Security Services
Los Angeles, CA
08.2010 - 01.2019
  • Recorded required data for incident reports and files.
  • Supervised property entrances and exits and monitored employee safety.
  • Provided security team leadership and contributed to on-call duties.
  • Secured premises and personnel by patrolling property and monitoring surveillance cameras.
  • Monitored entire facility using CCTV while simultaneously performing dispatch duties.
  • Managed security staff schedules for shifts, minimizing overtime costs.
  • Inspected posts and met with subordinates to outline tasks and responsibilities.
  • Led security team and contributed to on-call shifts.
  • Communicated and enforced compliance with state and local laws while emphasizing company standards of professionalism and safety.
  • Conducted site reviews and security audits and made recommendations to management based on findings.
  • Used two-way communication to generate enthusiasm and foster atmosphere receptive to open exchange.
  • Developed and implemented preventative measures against accidents, thefts and other risks.
  • Hired, trained and managed staff of 16 associates.
  • Assessed company security risks and developed actionable solutions to be presented to management.
  • Led and directed investigations of accidents, thefts and property loss on premises.
  • Responded immediately to security threats, breaches and emergencies, following proper protocols.
  • Monitored and authorized employee and guest access to guard against theft.
  • Worked closely with local law enforcement to coordinate security operations and investigations.
  • Managed staff schedules for shifts and events to minimize overtime costs.
  • Worked efficiently in busy, high-risk settings while maintaining best-in-class standards of excellence for security initiatives.
  • Reviewed security practices prior to events and identified potential weaknesses.
  • Held routine and surprise drills to keep help security team members practice response plans.
  • Periodically reviewed existing policies and procedures and made recommendations to improve security.
  • Developed and updated policies to keep employees safe from violence and harassment in workplace.
  • Participated in continuing education and seminars to learn about latest threats and risk prevention methods.
  • Collaborated with stakeholders to develop business continuity and disaster recovery plans.

Education

Associate of Science -

Lauhajong College
Dhaka, Bangladesh.
06.1986

Some College (No Degree) -

Los Angeles Valley College
Van Nuys, CA

Skills

  • Special Events
  • Store Opening and Closing Procedures
  • Staff Training and Development
  • Outstanding Communication Skills
  • Store displays
  • Accurate money handling

Quote

There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins

Timeline

Store Manager

RSS 4021 LLC
02.2020 - Current

Security Supervisor

Allied Universal Security Services
08.2010 - 01.2019

Associate of Science -

Lauhajong College

Some College (No Degree) -

Los Angeles Valley College

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Mohamad Alam