MOHAMAD ALRAJOU
Irvine,CA
Summary
Highly motivated and results-driven restaurant management professional with a proven track record of empowering and leading teams to success. Extensive experience in daily planning and operations, dedicated to ensuring the smooth functioning of the restaurant. Strong focus on staff training and development has allowed for the creation of efficient systems and processes that optimize productivity and customer satisfaction. Committed to delivering exceptional service, consistently striving to exceed expectations and drive business growth.
Overview
9
9
years of professional experience
1
1
Certification
Work History
General Manager
Cava Grill
10.2022 - Current
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Developed and executed strategic plans for business growth and expansion, resulting in increased market share.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
- Analyzed market trends/data to identify potential opportunities for business growth within existing or emerging markets successfully.
Sales Representative
Velvet Dream Motor Group
03.2021 - 09.2022
- Achieved monthly sales goals by promoting product benefits and enrolling new clients.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Trained and mentored new sales representatives.
- Increased sales by offering consultation on products and services and applying customer service and upselling techniques.
- Attended advanced training sessions and conferences to increase product knowledge and productivity.
- Cold-called leads and closed large number of new sales over several months.
Restaurant Manager
SAJJ
05.2019 - 02.2021
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Led and directed team members on effective methods, operations and procedures.
- Conducted health, safety and sanitation process evaluations to identify and remedy any violations immediately.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties..
- Created fun team building activities to engage staff in up-selling to meet revenue targets.
Executive Chef
Cafe America
07.2017 - 06.2019
- Developed kitchen staff through training, disciplinary action and performance reviews.
- Developed menus, controlled food costs and oversaw quality, sanitation and safety processes.
- Estimated food consumption and requisitioned food, selected and developed recipes, standardized production recipes for consistent quality and established presentation technique.
- Oversaw business operations, inventory control, and customer service for restaurant.
Chef
House Of Mandi
07.2016 - 06.2017
- Handled and stored food to eliminate illness and prevent cross-contamination.
- Monitored line processes to maintain consistency in quality, quantity and presentation.
- Prepared meals from scratch using authentic, popular recipes to generate repeat business.
- Checked freezer and refrigerator prior to each shift to verify correct temperatures.
Education
Associate Degree of Restaurant Management -
Sullivan University
Louisville, KY08.2019
Associate of Applied Business -
Portland Community College
Portland, OR06.2017
Bachelor of Applied Science in Information Technology -
Prince Sultan University
06.2011
Skills
- Food Safety Monitoring
- Workforce Planning and Reporting
- Financial Transactions Processing
- Labor and Overhead Analysis
- Guest Service Management
- Inventory Control
- Culinary Consultations
- Task Management
- Financial Reporting Expertise
- Efficient Payroll Management
- Hygiene and Sanitation Practices
- Organization and Prioritization
- Sustainable Waste Management
- Food and Beverage Orders
Certification
ServSafe Manager
Food Safety Mangment
Languages
English
Professional Working
Arabic
Native or Bilingual
Spanish
Elementary
Timeline
General Manager
Cava Grill
10.2022 - Current
Sales Representative
Velvet Dream Motor Group
03.2021 - 09.2022
Restaurant Manager
SAJJ
05.2019 - 02.2021
Executive Chef
Cafe America
07.2017 - 06.2019
Chef
House Of Mandi
07.2016 - 06.2017
Associate of Applied Business -
Portland Community College
Bachelor of Applied Science in Information Technology -
Prince Sultan University
Associate Degree of Restaurant Management -
Sullivan University
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