Mohamad Hazime
Dearborn,MI
Summary
Dynamic Gas Station Manager with a proven track record at m&f enterprise, excelling in customer service and employee training. Expert in financial analysis and inventory management, successfully implementing promotional campaigns that boosted sales. Recognized for resolving customer complaints swiftly and maintaining operational excellence through rigorous equipment maintenance and safety protocols.
Overview
23
23
years of professional experience
Work History
Gas Station Manager
m&f enterprise
Flat Rock, MI
01.2011 - Current
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Handled customer complaints in a professional manner while resolving issues promptly.
- Training new employees on safety protocols and operational processes related to running a gas station.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Implemented campaigns and promotions to help with developing goods and services.
- Conducting regular inspections of pumps, tanks, hoses, meters, nozzles and other equipment for potential hazards or malfunctions.
- Responding quickly to emergency situations involving hazardous materials or spills.
- Ensuring that all store areas are clean, safe, and properly stocked with necessary items.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Providing excellent customer service by assisting customers with product selection and answering inquiries in a timely manner.
- Reconciling cash registers at the end of each shift to ensure accuracy and proper accounting procedures.
- Approving purchase orders for supplies required by the gas station's operations.
- Coordinating deliveries of fuel products from vendors or suppliers on a regular basis.
- Delegated work to staff, setting priorities and goals.
- Operated equipment and machinery according to safety guidelines.
Drop Team Member
Motor City Casino And Hotel
Detroit, MI
10.2001 - 09.2009
- Assisted customers with packaging, weighing, and shipping items.
- Received feedback from customers regarding their experience with our services.
- Ensured safety protocols were followed while working in the warehouse environment.
- Monitored floor operations and resolved safety, service and equipment issues.
- Adhered to security protocols and cash-handling best practices to maintain correct totals.
- Identified slot machine issues, completing basic repairs, and communicating with maintenance personnel to schedule more extensive repair work.
- Facilitated check-cashing authorizations and house credit accounts.
- Monitored activity throughout casino floor and reported issues to supervisor for immediate attention.
- Reported any issues or concerns related to damaged products or incorrect item placements.
- Performed regular maintenance checks on equipment used in the warehouse.
- Handled slot machine payouts and guest prize redemption to meet diverse guest needs.
- Cleared coin jams and performed minor slot machine repairs.
Education
GED -
Lebanese Baccalaureate Secondary
Dearborn, MI01-1999
Skills
- Customer service
- Employee training
- Equipment maintenance
- Financial analysis
- Inventory management
- Cash handling
Languages
English
Professional
arabic
Professional
Timeline
Gas Station Manager
m&f enterprise
01.2011 - Current
Drop Team Member
Motor City Casino And Hotel
10.2001 - 09.2009
GED -
Lebanese Baccalaureate Secondary
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