Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Software
Work Availability
Timeline
Work Preference
Quote
Generic
Mohamad Hejazi

Mohamad Hejazi

Bowie,United States

Summary

To obtain a position to utilize my skills to increase company's reputation and profitability with extensive account management and retail sales experience. Self-motivated and self-confident in interactions across all business hierarchies; an effective and persuasive communicator.

Overview

13
13
years of professional experience
6
6
years of post-secondary education
2
2
Languages

Work History

District Manager

TS Mobility Inc
01.2024 - Current
  • Developed and executed comprehensive training programs for store managers, resulting in improved employee performance and customer satisfaction.
  • Enhanced team morale by fostering a positive work environment, recognizing achievements, and promoting professional development opportunities.
  • Led sales meetings to communicate objectives, review progress against goals, and discuss areas for improvement.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Resolved complex problems impacting sales management by implementing cost-effective strategies.
  • Grew YOY sales 12% by consistently meeting and exceeding quotas.
  • Streamlined operations by establishing efficient processes and communication channels between stores, leading to reduced costs and increased productivity.
  • Enhanced company reputation through community involvement, developing partnerships with local organizations and participating in charitable events.
  • Increased sales revenue by developing and implementing effective sales strategies for the district.
  • Improved team performance by providing regular coaching, training, and mentoring to sales representatives.
  • Exceeded annual sales targets through strategic planning, territory optimization, and customer relationship building.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
  • Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
  • Increased profit margins by effectively controlling budget and overhead and optimizing product turns.

Area Sales Manager

TS Mobility Inc
08.2022 - 12.2023
  • Conducted ongoing staff development to help employees achieve growth within job roles
  • Managed day-to-day staffing and handled scheduling for all store employees
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets
  • Trained team members in successful strategies to meet operational and sales targets
  • Mentored team members to enhance professional development and accountability in workplace
  • Created employee schedules to align coverage with forecasted demands
  • Established ambitious sales targets, managed deployment strategies, and developed go-to-market plans to capitalize on every revenue opportunity
  • Directed sales support staff in administrative tasks to help sales rep close deals.
  • Exceeded sales goals and improved profitability by developing sales strategies and business plans according to market trends.
  • Achieved exceptional client satisfaction feedback and ratings.
  • Generated company growth through market expansion and sales.
  • Monitored sales team performance, providing effective training to help reach revenue and profit targets.
  • Hired and trained dedicated and high-achieving sales teams.
  • Created and directed sales team training and development programmers.
  • Planned and developed strategies to increase sales territory positioning, exceeding company targets.
  • Collected customer and market feedback and reported information to company leadership.
  • Identified and qualified new sales prospects to continually meet targets.
  • Developed new ideas and thought creatively to grow business and enhance profitability and revenue.
  • Generated accurate summaries and YoY growth percentage for accounts.
  • Increased year-on-year sales by 35%, implementing strategic business growth and retention initiatives.

Retail Sales Manager

TS Mobility Inc
05.2021 - 07.2022
  • Responsible for building talented and valuable team of departmental employees through outstanding mentoring, coaching, and teaching skills
  • Oversee employee performance, corrected problems, and increased efficiency to maintain productivity targets
  • Increase B2B and First Responders sales by 75% by outreaching and conduct cold calling
  • Achieve monthly quota for multiple sales metrics and store sales quota
  • Design monthly improvement plans for employees
  • Increase profits 57% YOY through effective sales training and troubleshooting profit loss areas
  • Provide excellent customer service, promoting membership loyalty and increasing customer satisfaction rates.

Business Development Representative

Sellozo
08.2020 - 11.2020
  • Created and executed multi-faceted sales prospecting plan through calls, emails and following up on marketing generated leads
  • Gathered discovery requirement to provide client with best solutions and services
  • Set appointment for client to meet with AE after qualifying them
  • Participated in weekly sales meeting that includes sales pipeline forecasting to ensure consistent performance
  • Generated new business through successful sales techniques and cold calling
  • Created customized follow up plan for nurtured leads to ensure closing
  • Had corrective action meeting with manager to review unclosed leads
  • Utilized HubSpot to track all sales tasks.
  • Managed over 50 customers calls per day

Retail Associate Manager

T-Mobile
01.2019 - 06.2020
  • Responsible for metric management at store level
  • Responsible for following up with customers after sales is done
  • Assisted sales team to negotiate business deals
  • Responsible for meeting with B2B client to present solutions/services
  • Responsible for assisting sales team to generate business leads
  • Developed a team of high performing sales associate through constant coaching and recognition to increate performance and achieve sales goal
  • Increased traffic conversion in current location from under 3% to over 7% in 5 months
  • Provided sales support, account management and product training to strengthen T-Mobile brand
  • Played critical role in building positive business relationships across different levels of management within the district.
  • Tracked KPIs to drive profitability and target delivery.

Sales Consultant

T-Mobile
10.2015 - 12.2018
  • B2B cold calling
  • Handled B2B account to close business deals
  • Handled and resolved customer issues
  • Promoted and sold company's product to wide range of customers that have shown interest
  • Contacted potential customers that have shown interest in company's product
  • Handled complete sales process
  • Educated customers on company's product and services
  • Kept in touch with customers via range of mediums such as phone calls, Email and SMS
  • Consulted with customers to assess desires and offered optimal products and services to meet individual needs
  • Troubleshot technical concerns regarding cell phone operations, applications and performance
  • Answered questions from customers regarding products and services both by telephone and in-person
  • Selected correct products based on customer specifications and explained details and functionality of each
  • Researched customer issues and determined which solutions would be most effective
  • Identified opportunities to further business transactions via upselling and cross-selling
  • Achieved top performance by strategically adapting to rapidly changing, competitive environment.

Retail Store Manager

Metro By T-Mobile
04.2014 - 10.2015
  • Hold sales team to high level of accountability for individual attainment of goals, and their contribution to stores results.
  • Maintained and imparted outstanding product knowledge, enhancing staff capabilities and customer satisfaction.
  • Increased customer sales conversions through strategic staff performance incentives.
  • Developed exceptional levels of customer care through targeted training and rigorous staff recruitment processes.
  • Completed opening and closing procedures each day.
  • Led and managed thriving team of 5 for 2 years.
  • Trained employees in suggested selling and merchandising techniques to obtain monthly sales quotas.
  • Responsible for metric management at store level.

Sales Representative

Simple Mobile
07.2011 - 03.2014
  • Maximized business potential by providing excellent customer service and ensuring 30% client retention.
  • Maintained routine communication with clients to assess overall satisfaction, resolve complaints and promote new offerings.
  • Adapted sales techniques to specific clients and promoted products based on individualized client needs.
  • Developed new business by networking with valuable customers.
  • Collected and processed payments.
  • Prepared sales contracts and oversaw signing of both parties.
  • Presented latest merchandise to prospective buyers.
  • Contacted satisfied customers to offer additional services.
  • Adapted sales techniques to specific clients and promoted products based on individualized client needs.
  • Responded to telephone and in-person requests for information.
  • Responsible for repairing customer's devices on timely manner
  • Responsible for solving customer's complains or escalations

Education

Bachelor of Business Administration - Business Information System

University Of Maryland - Baltimore County
Baltimore / United States
08.2015 - 12.2018

Associate of Business Administration - Business Administration

Prince George's Community College
Largo / United States
12.2012 - 08.2015

Skills

  • Budget Management
  • Salesforce Software
  • Territory Management
  • Recruitment and hiring
  • Strategic Planning
  • Revenue Generation
  • Leadership Development
  • Business Development
  • Multi-unit management
  • Training development
  • B2B Expert
  • Inventory Management

Accomplishments

  • · Winner Circle Recipient, Manager Role – 2019
  • Supervised team of 15 staff members – 2019
  • High Performer Incentive Ranker – 2018
  • T-Mobile For Business Ambassador - 2018 and 2017
  • #1 in District to reach 238 SUD in a single month – 2017
  • Winner Circle Recipient - Mobile Expert 2015, 2016 and 2017
  • #1 Sales in MDCP Region for Sync up and Drive – 2017
  • #1 Sales in MDCP Region for T-Mobile for Business – 2016
  • Top Achiever Award – 2014
  • Highest revenue in accessories for TPR in region – 2014
  • Recognized for outstanding customer service – 2014
  • #1 Gross profit for quarter 1,2,3 and 4 - 2021
  • Highest revenue in voice gross activation – 2021 and 2022
  • AT&T First Responder ambassador – 2021 and 2022
  • #1 in the company to reach 5o FirstNet Gross Adds sales within one month.
  • #1 Authorized Retailer in the month of November and December of 2021
  • Jan 2023 to April 2023 highest district with Gross Profit in the DMV area.

Languages

English
Native or Bilingual
Arabic
Native or Bilingual

Software

Salesforce

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

District Manager

TS Mobility Inc
01.2024 - Current

Area Sales Manager

TS Mobility Inc
08.2022 - 12.2023

Retail Sales Manager

TS Mobility Inc
05.2021 - 07.2022

Business Development Representative

Sellozo
08.2020 - 11.2020

Retail Associate Manager

T-Mobile
01.2019 - 06.2020

Sales Consultant

T-Mobile
10.2015 - 12.2018

Bachelor of Business Administration - Business Information System

University Of Maryland - Baltimore County
08.2015 - 12.2018

Retail Store Manager

Metro By T-Mobile
04.2014 - 10.2015

Associate of Business Administration - Business Administration

Prince George's Community College
12.2012 - 08.2015

Sales Representative

Simple Mobile
07.2011 - 03.2014

Work Preference

Work Type

Full Time

Work Location

RemoteHybridOn-Site

Important To Me

Company CultureWork-life balanceCareer advancementPaid sick leaveHealthcare benefitsFlexible work hoursPersonal development programsTeam Building / Company RetreatsStock Options / Equity / Profit Sharing4-day work weekPaid time offWork from home option401k match

Quote

There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins

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Mohamad Hejazi