MOHAMAD ISSAWI
Vermillion,USA
Summary
Business analytics and finance senior with capabilities in financial analysis, tax preparation, and technical support. Proven success in managing IT service tickets, ensuring timely resolutions, and regulatory compliance. Strong proficiency in Excel, SQL, Power BI, R, and Python, contributing to data-driven strategies and operational excellence.
Overview
4
4
years of professional experience
Work History
Member Services Attendant
SDSU Miller Wellness Center
01.2023 - 06.2023
- Provided exceptional customer service by welcoming and assisting members, managing registrations and inquiries, and addressing concerns promptly to enhance member satisfaction. I was also responsible for selling merchandise, including day passes, punch cards, and handling phone calls with proper etiquette to assist new and existing community members.
- Engaged actively with members to foster a positive and enjoyable environment within the facility.
- Recorded daily transactions and managed rented or checked-out equipment to ensure efficient operations.
Seasonal | Tax Preparer
Jackson Hewitt Tax Services
01.2023 - 04.2026
- Prepared and filed tax returns for individuals and businesses, ensuring compliance with tax laws and maximizing potential returns.
- Focused on tax efficiency and data analysis to maximize deductions and credits, effectively minimizing liabilities for individuals and corporations.
- Prepared individual and business tax returns using tax software and tools.
- Reviewed client documentation for accuracy and completeness before filing.
- Assisted clients in understanding tax regulations and deductions applicable to them.
IT Student Assistant
University of South Dakota
08.2024 - Current
- Manage and resolve over 200 IT service tickets monthly, ensuring timely responses and resolutions.
- Handled technical support tasks, resolving tickets from students, faculty, and staff while collaborating with IT team to troubleshoot hardware, software, and network issues, ensuring smooth operations across campus technology systems.
- Install, configure, and update software applications and operating systems on university devices.
- Performed routine maintenance on computer systems, printers, and peripherals to maintain optimal functionality.
Education
Bachelor of Science - Business Analytics And Finance
University of South Dakota
Vermillion, South Dakota12-2026
Bachelor of Science - Economics
South Dakota State University
Brookings, South Dakota05-2024
Skills
- Customer Service
- Attention to Detail
- Communication
- Problem Solving
- Data Analysis
- Financial Analysis
- Advanced Excel
- Microsoft Office
- SQL
- Power BI
- Python
- R Programming
- Data-Driven Strategy
- Regulatory Compliance
- Data Visualization
- Critical thinking
Affiliations
- Sigma Alpha Epsilon – South Dakota State University – Alumni | 09/2022 – 05/2024
- Actively participated in fraternity events and activities, contributing to a supportive and collaborative community.
- Engaged in leadership roles and committee work, helping to organize social events, community service projects, and fundraising initiatives.
- Fostered strong relationships with fellow members, enhancing teamwork and communication skills.
- I have held the position of treasurer, where I was responsible for recording and managing the finances of the fraternity to build its budget and funds.
Timeline
IT Student Assistant
University of South Dakota
08.2024 - Current
Member Services Attendant
SDSU Miller Wellness Center
01.2023 - 06.2023
Seasonal | Tax Preparer
Jackson Hewitt Tax Services
01.2023 - 04.2026
Bachelor of Science - Business Analytics And Finance
University of South Dakota
Bachelor of Science - Economics
South Dakota State University