MOHAMAD MAALIKI

• Implementing and managing HO oracle ERP system (Orion)

- Provide status and issue reports to the Project Manager on a regular basis

- Translate business needs to the project Manager

- Define testing scenarios and develop test scripts

- Identify functionality gaps and develop solutions to them

- Developing Document Print Reports (IReport)

- Developing daily basis reports (Sales, finance)

- Creating Scripts through oracle database

• Managing Restaurants IT needs

- Managed and maintained restaurant technology infrastructure

- Provided Tier 2/3 technical support to restaurant staff

- Coordinated with technology vendors for the procurement implementing best practices for data protection and compliance with industry regulations

- Managing and Developed IT policies, procedures, and system documentation

• Managing HO IT needs

- Manage user accounts, credentials, permissions, access rights, storage allocations, and active directory administration

- Managing and creating AD policies

- Provide technical expertise to the team when needed

- Performing regular security tests and security monitoring

- Ensure systems are secure and protected from breach or viruses

- Ensure security through access controls, backups and firewalls

- Ensure security and efficiency of IT infrastructure

• O365 Administrator (All Related)
• IP Telephony Administrator: (Yeastar)

- Implementing VoIP infrastructure

- Managing internal telephone lines, extensions & PBX configuration

- Troubleshoot/upgrade/maintain VoIP infrastructure and VoIP end user devices.

• Managing integration of user workstations, with Microsoft Windows server operating systems and Active Directory
• Manage user accounts, credentials, permissions, access rights, storage allocation
• Administrator Azure AD users, groups, and devices, and participate in migration between on- premises and Azure AD through AD connect
• Monitoring and maintaining computer systems and networks
• Providing technical support across the company (this may be in person or over the phone)
• Resolving network issue
• Installing and managing network infrastructure.
• Providing technical support for user problems related to active directory or windows server applications
• Managing ends users with issues related to their accounts or computers.

• Install, configure, operate, and troubleshoot medium-size routed and switched networks in the Campus (CCNA level)
• Install rack cabinets holding patch panels, cable sorters, switches and power distribution unit
• Install, Maintained, and configure indoor and outdoor CCTV
• Configured and Maintained Windows 2012 R2: Installation & Deployment Services (WDS)
• Active Directory and Certification Services
• Virtualization (Hyper-V) Managing Group Policy Control
• Managing File & Print Server Installation
• Managing Data Policy
• Installing, configuring and monitoring computer hardware, operating systems and applications
• Supporting staff, faculties & students through a series of actions to help set up systems or resolve issues
• Coordinate technical priorities between the IT department and User departments.