Summary
Overview
Work History
Education
Skills
Timeline
Generic

MOHAMAD REYAZUDDIN

Denver,United States

Summary

I am an experienced hospitality professional with 8 years of expertise in running hospitality-based businesses and providing exceptional service to guests. I have received comprehensive training in the industry and possess a proactive, focused, and committed approach. With my extensive knowledge in the Food & Beverage/Hospitality sector, I am commercially astute and skilled in identifying business opportunities and implementing effective promotional strategies. I excel in time management, organization, and change management, allowing me to integrate innovative strategies and optimize performance. As a confident and articulate communicator and negotiator, I command respect and credibility at all levels. I am eager to join your team.

Overview

11
11
years of professional experience

Work History

SHIFT MANAGER

GREAT DIVIDE BREWERY BY HMS HOST AT DENVER INTERNATIONAL AIRPORT
10.2023 - Current
  • Scheduled and directed staff in daily work assignments to maximize productivity using Kronos system
  • Efficiently resolved problems or concerns to the satisfaction of all involved parties
  • Continually monitored restaurant and bar and took appropriate action to ensure food quality and service standards were consistently met
  • Exhibited a thorough knowledge of foods, beverages, supervisory duties, service techniques, and guest interactions
  • Ensured proper cleanliness was maintained in all areas of the bar and front of the house
  • Optimize profits by controlling food, beverage and labor costs on a daily basis
  • Ordering the supplies that needed using CrunchTime Software
  • Consistently maintained high levels of cleanliness, organization, storage, and sanitation of food and beverage products to ensure quality and controlling merchandise
  • Developed and maintained a staff that provided hospitable, professional service while adhering to policies and business initiatives
  • Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees
  • Cooperating with the restaurant general manager, and assisting with anything from project planning to staff management.

J1 FOOD/BEVERAGE MANAGEMENT TRAINING

GAYLORD ROCKIES RESORT & CONVENTION CENTER
12.2021 - 12.2022
  • Worked with Food and Beverage department across the resort, including in breakfast, Sports bar, Steak house, and Starbucks
  • Developed excellent relationship with staff members and leaders and was involved in training new team members each month
  • Highly organized, offered strong speed and efficiency to provide exceptional service in high volume customers
  • Lead, coach, mentor and train the front of-the-house team, new joiner (including Food & Beverage Management students and interns) to accommodate the designed services in all areas of the restaurants
  • Executed Gaylord and Marriott policies, procedures, and safety standards to ensure the proper cleanliness and safety of the outlets and equipment
  • Always being proactive and initiative to help team member also leaders to achieve smooth operation in each outlet.

TEAM LEADER

ZETA 77 ADDRESS BEACH RESORT
05.2021 - 11.2021
  • Stayed up to date with promotions, pricing and menu changes to keep customers fully informed and deliver ultimate customer service experience
  • Enhanced customer experience increasing customer engagement and developing unique and creative presentation of mixology skills
  • Prepared and served drinks achieving outstanding quality and perfection
  • Provided a timely and efficient service for high levels of customer satisfaction
  • Accurately recorded guest requests to facilitate efficient communication between team
  • Fully complied to regulations by maintaining awareness of changes to current policies and procedures
  • Maximised employee morale and corrected performance issues according to established standards
  • Delivered food and beverage orders within established timeframes
  • Oversaw an increase of positive online reviews for our establishment.

TEAM LEADER

MARRIOTT AL JADDAF
04.2017 - 05.2021
  • Joined Steak House, reopened and managed the operation of the bar after Covid 19 with only 2 associates for almost a year
  • Took care of restaurant and bar operation
  • Made training schedule for all the associates related to the restaurant and bar operation
  • Gave training for bartenders and associates about bartending
  • Shared information about the daily sale and budget of beverage
  • Shift in-charge
  • Maintained full knowledge of bar and menu items and made recommendations
  • Maintained bar stocks, replenishing daily as necessary
  • Maintained familiarity with latest trends in mixology, bar equipment and sanitation standards
  • Set effective employee schedules that maintained coverage at peak times and minimized labor costs
  • Reduced waste by improving efficiency of stock management processes, forecasting demand and guaranteeing operational supply levels
  • Planned and gave training to associates for upselling items
  • Implemented new cocktail in the menu
  • Followed all the safety and security policies of the hotel
  • Kept good coordination with the entire department
  • Done all the reports related to the operation.

BARTENDER AND SERVER

ST. REGIS SAADIYAT ISLAND
03.2015 - 09.2016
  • Made engaging connections with guests to create loyalty
  • Maintained bar stocks, replenishing daily as necessary
  • Helped to increase revenue through active and strategic use of upselling
  • Maintained familiarity with latest trends in mixology, bar equipment and sanitation standards
  • Maintained full knowledge of bar and menu items and made recommendations.

F&B ASSOCIATE

JW MARRIOTT PUNE
03.2014 - 02.2015
  • Actively listened to customers' requests, confirming full understanding before addressing concerns
  • Served customers and followed outlined steps of service
  • Maintained excellent attendance record, consistently arriving to work on time
  • Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.

F&B ASSOCIATE

NOVOTEL HYDERABAD CONVENTION CENTRE
01.2013 - 02.2014
  • Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options
  • Guided guests through dining rooms and provided needed assistance
  • Communicated effectively with kitchen staff regarding customer allergies, dietary needs and other special requests
  • Supported other areas of restaurant in set up, clean-up, prep work and equipment maintenance
  • Checked menus to verify current selection availability and cleanliness
  • Identified items in stock for first use to decrease waste and profit loss
  • Resolved complaints from guests by listening to issues and notifying restaurant manager
  • Checked on guests to ensure satisfaction with each food course and beverages.

Education

BACHELOR OF SCIENCE IN HOTEL AND HOSPITALITY ADMINISTRATION -

IHM HYDERABAD
01.2012

Skills

  • Management
  • Teamwork
  • Communications
  • Streamlining
  • Forecasting
  • Hospitality
  • Safety Standards
  • Customer Service
  • Security Policies
  • Sanitation
  • Hospitality Industry
  • Inventory Control
  • Stock Management
  • Stocks (Inventory)
  • Customer Experience
  • Upselling
  • Cleanliness
  • Kronos
  • CrunchTime

Timeline

SHIFT MANAGER

GREAT DIVIDE BREWERY BY HMS HOST AT DENVER INTERNATIONAL AIRPORT
10.2023 - Current

J1 FOOD/BEVERAGE MANAGEMENT TRAINING

GAYLORD ROCKIES RESORT & CONVENTION CENTER
12.2021 - 12.2022

TEAM LEADER

ZETA 77 ADDRESS BEACH RESORT
05.2021 - 11.2021

TEAM LEADER

MARRIOTT AL JADDAF
04.2017 - 05.2021

BARTENDER AND SERVER

ST. REGIS SAADIYAT ISLAND
03.2015 - 09.2016

F&B ASSOCIATE

JW MARRIOTT PUNE
03.2014 - 02.2015

F&B ASSOCIATE

NOVOTEL HYDERABAD CONVENTION CENTRE
01.2013 - 02.2014

BACHELOR OF SCIENCE IN HOTEL AND HOSPITALITY ADMINISTRATION -

IHM HYDERABAD

Similar Profiles

CREATE PROFILE
MOHAMAD REYAZUDDIN