MOHAMAD SHOUFAN

Adept at front desk operations and customer service, I leveraged my interpersonal skills and point of sale proficiency at Hampton Inn By Hilton to enhance guest experiences. My proactive approach and organizational abilities significantly contributed to smooth operations, demonstrating a strong work ethic and integrity. Communicative professional with several years of experience maintaining high level of hospitality, professionalism, and business etiquette. Attentive individual committed to thoroughly listening to guest requests or concerns and addressing with prompt responses. Dependable and punctual collaborator commended for consistently arriving to work prepared and on time. Customer-focused professional with experience in hotel, motel, and resort desk operations. Skilled in guest services, reservation management, and issue resolution to ensure positive guest experiences. Demonstrated ability to improve operational efficiency and enhance overall customer satisfaction through proactive problem-solving and effective communication. Successfully maintained high levels of guest service quality during peak periods.

Arabic, English