MOHAMAD SAFWAN
Banking
Doha,QATAR
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Resourceful Manager offering history of success coordinating and monitoring operations across various departments. Innovative and goal-oriented Management professional committed to delivery. Dedicated team player skilled at mediation and conflict resolution. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
21
21
years of professional experience
3
3
Languages
Work History
Senior Manager - Business Process Enhancements
Qatar National Bank, QNB
Doha
2019.03 - Current
- Managed large-scale projects and introduced new systems, tools, and processes to achieve challenging objectives.
- Identified cost improvement changes and cost savings plans to increase company savings.
- Held monthly meetings to create business plans and workshops to drive successful business.
- Maintained schedules to meet key milestones at every project phase.
- Communicated project plans and progress to key stakeholders and project contributors.
- Directed changes to project scope and cost and implemented appropriate change management processes to keep project on track.
- Oversaw large portfolio of projects to support teams, report progress, and influence positive outcomes for key stakeholders.
- Monitored project progress, identified risks and implemented corrective measures to acquire success.
- Developed and led multi-disciplinary team to redefine problems and reach solutions based on different perspectives.
- Provided outstanding service to clients through effective communication and prompt issue resolution to facilitate future business opportunities.
- Developed and maintained relationships with key stakeholders to meet objectives and boost rapport.
- Verified quality of deliverables and conformance to specifications before submitting to clients.
- Tracked project and team member performance closely to quickly intervene in mistakes or delays.
- Sourced, vetted and managed vendors needed to accomplish project goals.
- Facilitated workshops to collect project requirements and user feedback.
- Maintained open communication by presenting regular updates on project status to customers.
Project Manager - Cards & Merchants Operations
Qatar National Bank, QNB
Doha
2012.03 - 2019.02
- Validate, troubleshoot, test, research report and resolve technical issues
- Prepare feasibility studies for projects that are significant in scope and impact
- Contributed to build partnerships with Vendors and Suppliers that provided critical services to our business
- Identified plans and resources required to meet project goals and objectives.
- Met project deadlines without sacrificing build quality or workplace safety.
- Managed projects from procurement to commission.
- Developed and initiated projects, managed costs, and monitored performance.
- Coordinated with cross-functional teams to resolve project issues and mitigate risks.
- Drafted project reports to identify successful outcomes, insights and future recommendations.
- Negotiated and managed third-party contracts related to project deliverables.
- Tracked project and team member performance closely to quickly intervene in mistakes or delays.
- Sourced, vetted and managed vendors needed to accomplish project goals.
- Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
- Maintained open communication by presenting regular updates on project status to customers.
Cards Operations Officer - Cards & Merchants Ops
Qatar National Bank, QNB
Doha
2011.01 - 2012.02
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Developed and maintained courteous and effective working relationships.
- Demonstrated leadership skills in managing projects from concept to completion.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Skilled at working independently and collaboratively in a team environment.
- Applied effective time management techniques to meet tight deadlines.
- Worked well in a team setting, providing support and guidance.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
- Paid attention to detail while completing assignments.
- Organized and detail-oriented with a strong work ethic.
- Identified issues, analyzed information and provided solutions to problems.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated creativity and resourcefulness through the development of innovative solutions.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Cards Operations Officer - Electronic Banking
Bank of Beirut & Arabic Countries, BBAC
Beirut
2006.02 - 2009.01
Operations Supervisor - Credit Card Unit
Bank of Beirut and Arab Countries, BBAC
Beirut
2009.02 - 2010.12
Customer Support Officer - Electronic Banking
Bank of Beirut & Arabic Countries, BBAC
Beirut
2004.01 - 2006.01
Education
Bachelor of Arts - Banking/Finance
Lebanese International University (LIU)
Skills
Finance and accounting operations
Affiliations
- Project Management Institute
Accomplishments
- Eight years of schemes (MC, VISA, AMEX, CUP, JCB, NAPS) relationship management
- Workflow Change Manager
- Achieved high efficiency through applying STP to all sort of processes
- Supervised several digital transformation projects
- Supervised team of 5 staff members
- Collaborated with team in the development of multiple robotics projects
- Member of Ops Innovation Committee
- Member of Robotics Process Automation Committee
- Received several Innovation Award from the bank and Schemes
- CR Outsourcing project leader
- Testing Outsourcing project leader
Timeline
Senior Manager - Business Process Enhancements
Qatar National Bank, QNB
2019.03 - Current
Project Manager - Cards & Merchants Operations
Qatar National Bank, QNB
2012.03 - 2019.02
Cards Operations Officer - Cards & Merchants Ops
Qatar National Bank, QNB
2011.01 - 2012.02
Operations Supervisor - Credit Card Unit
Bank of Beirut and Arab Countries, BBAC
2009.02 - 2010.12
Cards Operations Officer - Electronic Banking
Bank of Beirut & Arabic Countries, BBAC
2006.02 - 2009.01
Customer Support Officer - Electronic Banking
Bank of Beirut & Arabic Countries, BBAC
2004.01 - 2006.01
Bachelor of Arts - Banking/Finance
Lebanese International University (LIU)
Similar Profiles
Mateen ChaudharyMateen Chaudhary
Project Manager at Qatar National Bank (QNB)Project Manager at Qatar National Bank (QNB)
Yohendiran AsaithambiYohendiran Asaithambi
IT Project Manager at Qatar National Bank (QNB)IT Project Manager at Qatar National Bank (QNB)
Ahlem NeffatiAhlem Neffati
Senior Middle Office Analyst at QNB (Qatar National Bank)Senior Middle Office Analyst at QNB (Qatar National Bank)