Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Timeline
Generic

MOHAMAD SAFWAN

Banking
Doha,QATAR

Summary

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Resourceful Manager offering history of success coordinating and monitoring operations across various departments. Innovative and goal-oriented Management professional committed to delivery. Dedicated team player skilled at mediation and conflict resolution. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

21
21
years of professional experience
3
3
Languages

Work History

Senior Manager - Business Process Enhancements

Qatar National Bank, QNB
Doha
03.2019 - Current
  • Managed large-scale projects and introduced new systems, tools, and processes to achieve challenging objectives.
  • Identified cost improvement changes and cost savings plans to increase company savings.
  • Held monthly meetings to create business plans and workshops to drive successful business.
  • Maintained schedules to meet key milestones at every project phase.
  • Communicated project plans and progress to key stakeholders and project contributors.
  • Directed changes to project scope and cost and implemented appropriate change management processes to keep project on track.
  • Oversaw large portfolio of projects to support teams, report progress, and influence positive outcomes for key stakeholders.
  • Monitored project progress, identified risks and implemented corrective measures to acquire success.
  • Developed and led multi-disciplinary team to redefine problems and reach solutions based on different perspectives.
  • Provided outstanding service to clients through effective communication and prompt issue resolution to facilitate future business opportunities.
  • Developed and maintained relationships with key stakeholders to meet objectives and boost rapport.
  • Verified quality of deliverables and conformance to specifications before submitting to clients.
  • Tracked project and team member performance closely to quickly intervene in mistakes or delays.
  • Sourced, vetted and managed vendors needed to accomplish project goals.
  • Facilitated workshops to collect project requirements and user feedback.
  • Maintained open communication by presenting regular updates on project status to customers.

Project Manager - Cards & Merchants Operations

Qatar National Bank, QNB
Doha
03.2012 - 02.2019
  • Validate, troubleshoot, test, research report and resolve technical issues
  • Prepare feasibility studies for projects that are significant in scope and impact
  • Contributed to build partnerships with Vendors and Suppliers that provided critical services to our business
  • Identified plans and resources required to meet project goals and objectives.
  • Met project deadlines without sacrificing build quality or workplace safety.
  • Managed projects from procurement to commission.
  • Developed and initiated projects, managed costs, and monitored performance.
  • Coordinated with cross-functional teams to resolve project issues and mitigate risks.
  • Drafted project reports to identify successful outcomes, insights and future recommendations.
  • Negotiated and managed third-party contracts related to project deliverables.
  • Tracked project and team member performance closely to quickly intervene in mistakes or delays.
  • Sourced, vetted and managed vendors needed to accomplish project goals.
  • Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
  • Maintained open communication by presenting regular updates on project status to customers.

Cards Operations Officer - Cards & Merchants Ops

Qatar National Bank, QNB
Doha
01.2011 - 02.2012
  • Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
  • Developed and maintained courteous and effective working relationships.
  • Demonstrated leadership skills in managing projects from concept to completion.
  • Exercised leadership capabilities by successfully motivating and inspiring others.
  • Skilled at working independently and collaboratively in a team environment.
  • Applied effective time management techniques to meet tight deadlines.
  • Worked well in a team setting, providing support and guidance.
  • Acted as a team leader in group projects, delegating tasks and providing feedback.
  • Paid attention to detail while completing assignments.
  • Organized and detail-oriented with a strong work ethic.
  • Identified issues, analyzed information and provided solutions to problems.
  • Proven ability to learn quickly and adapt to new situations.
  • Demonstrated creativity and resourcefulness through the development of innovative solutions.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.

Cards Operations Officer - Electronic Banking

Bank of Beirut & Arabic Countries, BBAC
Beirut
02.2006 - 01.2009

Operations Supervisor - Credit Card Unit

Bank of Beirut and Arab Countries, BBAC
Beirut
02.2009 - 12.2010

Customer Support Officer - Electronic Banking

Bank of Beirut & Arabic Countries, BBAC
Beirut
01.2004 - 01.2006

Education

Bachelor of Arts - Banking/Finance

Lebanese International University (LIU)

Skills

    Finance and accounting operations

Business operations expert

Relationship Management

Conflict Management

Process reengineering

High Negotiation Skills

Time Management

Technical Knowledge

Strategic Planning

Troubleshooting and problem resolution

Affiliations

  • Project Management Institute

Accomplishments

  • Eight years of schemes (MC, VISA, AMEX, CUP, JCB, NAPS) relationship management
  • Workflow Change Manager
  • Achieved high efficiency through applying STP to all sort of processes
  • Supervised several digital transformation projects
  • Supervised team of 5 staff members
  • Collaborated with team in the development of multiple robotics projects
  • Member of Ops Innovation Committee
  • Member of Robotics Process Automation Committee
  • Received several Innovation Award from the bank and Schemes
  • CR Outsourcing project leader
  • Testing Outsourcing project leader

Timeline

Senior Manager - Business Process Enhancements

Qatar National Bank, QNB
03.2019 - Current

Project Manager - Cards & Merchants Operations

Qatar National Bank, QNB
03.2012 - 02.2019

Cards Operations Officer - Cards & Merchants Ops

Qatar National Bank, QNB
01.2011 - 02.2012

Operations Supervisor - Credit Card Unit

Bank of Beirut and Arab Countries, BBAC
02.2009 - 12.2010

Cards Operations Officer - Electronic Banking

Bank of Beirut & Arabic Countries, BBAC
02.2006 - 01.2009

Customer Support Officer - Electronic Banking

Bank of Beirut & Arabic Countries, BBAC
01.2004 - 01.2006

Bachelor of Arts - Banking/Finance

Lebanese International University (LIU)
MOHAMAD SAFWANBanking