MOHAMAD SAFWAN
Banking
Doha,QATAR
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Resourceful Manager offering history of success coordinating and monitoring operations across various departments. Innovative and goal-oriented Management professional committed to delivery. Dedicated team player skilled at mediation and conflict resolution. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
21
21
years of professional experience
3
3
Languages
Work History
Senior Manager - Business Process Enhancements
Qatar National Bank, QNB
Doha
03.2019 - Current
- Managed large-scale projects and introduced new systems, tools, and processes to achieve challenging objectives.
- Identified cost improvement changes and cost savings plans to increase company savings.
- Held monthly meetings to create business plans and workshops to drive successful business.
- Maintained schedules to meet key milestones at every project phase.
- Communicated project plans and progress to key stakeholders and project contributors.
- Directed changes to project scope and cost and implemented appropriate change management processes to keep project on track.
- Oversaw large portfolio of projects to support teams, report progress, and influence positive outcomes for key stakeholders.
- Monitored project progress, identified risks and implemented corrective measures to acquire success.
- Developed and led multi-disciplinary team to redefine problems and reach solutions based on different perspectives.
- Provided outstanding service to clients through effective communication and prompt issue resolution to facilitate future business opportunities.
- Developed and maintained relationships with key stakeholders to meet objectives and boost rapport.
- Verified quality of deliverables and conformance to specifications before submitting to clients.
- Tracked project and team member performance closely to quickly intervene in mistakes or delays.
- Sourced, vetted and managed vendors needed to accomplish project goals.
- Facilitated workshops to collect project requirements and user feedback.
- Maintained open communication by presenting regular updates on project status to customers.
Project Manager - Cards & Merchants Operations
Qatar National Bank, QNB
Doha
03.2012 - 02.2019
- Validate, troubleshoot, test, research report and resolve technical issues
- Prepare feasibility studies for projects that are significant in scope and impact
- Contributed to build partnerships with Vendors and Suppliers that provided critical services to our business
- Identified plans and resources required to meet project goals and objectives.
- Met project deadlines without sacrificing build quality or workplace safety.
- Managed projects from procurement to commission.
- Developed and initiated projects, managed costs, and monitored performance.
- Coordinated with cross-functional teams to resolve project issues and mitigate risks.
- Drafted project reports to identify successful outcomes, insights and future recommendations.
- Negotiated and managed third-party contracts related to project deliverables.
- Tracked project and team member performance closely to quickly intervene in mistakes or delays.
- Sourced, vetted and managed vendors needed to accomplish project goals.
- Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
- Maintained open communication by presenting regular updates on project status to customers.
Cards Operations Officer - Cards & Merchants Ops
Qatar National Bank, QNB
Doha
01.2011 - 02.2012
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Developed and maintained courteous and effective working relationships.
- Demonstrated leadership skills in managing projects from concept to completion.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Skilled at working independently and collaboratively in a team environment.
- Applied effective time management techniques to meet tight deadlines.
- Worked well in a team setting, providing support and guidance.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
- Paid attention to detail while completing assignments.
- Organized and detail-oriented with a strong work ethic.
- Identified issues, analyzed information and provided solutions to problems.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated creativity and resourcefulness through the development of innovative solutions.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Cards Operations Officer - Electronic Banking
Bank of Beirut & Arabic Countries, BBAC
Beirut
02.2006 - 01.2009
Operations Supervisor - Credit Card Unit
Bank of Beirut and Arab Countries, BBAC
Beirut
02.2009 - 12.2010
Customer Support Officer - Electronic Banking
Bank of Beirut & Arabic Countries, BBAC
Beirut
01.2004 - 01.2006
Education
Bachelor of Arts - Banking/Finance
Lebanese International University (LIU)
Skills
Finance and accounting operations
Affiliations
- Project Management Institute
Accomplishments
- Eight years of schemes (MC, VISA, AMEX, CUP, JCB, NAPS) relationship management
- Workflow Change Manager
- Achieved high efficiency through applying STP to all sort of processes
- Supervised several digital transformation projects
- Supervised team of 5 staff members
- Collaborated with team in the development of multiple robotics projects
- Member of Ops Innovation Committee
- Member of Robotics Process Automation Committee
- Received several Innovation Award from the bank and Schemes
- CR Outsourcing project leader
- Testing Outsourcing project leader
Timeline
Senior Manager - Business Process Enhancements
Qatar National Bank, QNB
03.2019 - Current
Project Manager - Cards & Merchants Operations
Qatar National Bank, QNB
03.2012 - 02.2019
Cards Operations Officer - Cards & Merchants Ops
Qatar National Bank, QNB
01.2011 - 02.2012
Operations Supervisor - Credit Card Unit
Bank of Beirut and Arab Countries, BBAC
02.2009 - 12.2010
Cards Operations Officer - Electronic Banking
Bank of Beirut & Arabic Countries, BBAC
02.2006 - 01.2009
Customer Support Officer - Electronic Banking
Bank of Beirut & Arabic Countries, BBAC
01.2004 - 01.2006
Bachelor of Arts - Banking/Finance
Lebanese International University (LIU)
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