Mohamed Abdalla
Sacramento,CA
Summary
I Am a Diligent, energetic person with strong interpersonal skills. I understand the importance of delivering the mission of a brand with each action and interaction that takes place-involving high-profile clients. I am seeking a fulltime position as Professional IT Administrator.
Overview
8
8
years of professional experience
1
1
Certification
Work History
IT Technician
WISETEK SOLUTIONS INC
Sacramento, CA
05.2022 - Current
- Installing and configuring hardware and software components to ensure the usability of computers
- Troubleshooting hardware and software issues
- Upgrading the entire system to enable compatible software on all computers.
IT Help Desk & Business Communication Analyst
Sudapet Petroleum Company
Khartoum, Sudan
06.2016 - 06.2021
- Taking inbound/outbound calls & spending approximately 90% of the time on the phones and email systems averaging around 40 requests a day
- Utilized and performed exploratory technical analysis and discovered notable relationships
- Tracked performance and identified business improvement trends
- Increased team productivity by 40% and monitored procedures with strong data management/CRM skills for maintaining reports
- Helped manage sales growth of 80% success rate with the team by using sales tactics
- Assisted customers with technical support in offering the best IT solutions to their business needs and boosted territory sales by 70% within the first year
- Led the sales department with the highest quarterly sales for the first year
- Ranked #1 Internet and Technical Sales 6 in 2017 and 2018 with over $300,000 in annual sales
- Achieved a customer satisfaction rating of 97% within 8 months of employment
- Received the Customer Service Agent of the quarter award twice
- Helped to maintain and increase customer loyalty by placing follow-up calls and expressing consideration for customers.
Education
IT Help Desk & Business Communication Analyst -
Sudapet Petroleum Company
06.2021
BSc Bachelor of Information Technology -
Ribat National University
01.2008
Skills
- Dedicated Service Now
- Microsoft Office Suite
- Operating Systems
- Active Directory
- Remote PC Software
- CRM Oracle ERP
- Salesforce CRM Experience
- Troubleshoot LMS
- Excel Spreadsheets
- CMS Auditing
- Windows Server 2003
- Windows Server 2008
- Windows Server 2012
- Windows 2000 Server
- Windows 2000 Professional
- Linux
- Administrating Windows 2000
- Administrating Windows 2003 Server
- Administrating Windows 2013
- Administrating Windows 2018
- Administrating MS ISA Server 2000
- Installation and Administrating Antivirus Servers
- Installation and Administrating Antivirus clients
Certification
- MCSE 2016 (New Horizon Training Center) Cairo (2017)
- MCSA-Microsoft Certified Solutions Associate (2016)
- MCSE 2012(KIWI Training Center) Sudan (2013)
- MCITP Certificate, India (2009)
- Pc Hardware and Networking Certificate, India (2009)
- Microsoft Exchange Server 2003 Education Certificate, India (2009)
- Rice-Linux Administration Certificate, India (2009)
Timeline
IT Technician
WISETEK SOLUTIONS INC
05.2022 - Current
IT Help Desk & Business Communication Analyst
Sudapet Petroleum Company
06.2016 - 06.2021
IT Help Desk & Business Communication Analyst -
Sudapet Petroleum Company
BSc Bachelor of Information Technology -
Ribat National University
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