MOHAMED ABDELMOULA
Utica,NY
Summary
College student with a strong education in IT combined with rigorous experience as a hands-on IT Helpdesk Support trainee. Consistently recognized for technical troubleshooting skills used to resolve technical issues rapidly and cost-effectively. Technology competencies Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.
Overview
4
4
years of professional experience
Work History
IT Helpdesk Support
MORE TECH MOBILE & COMPUTER
07.2019 - 03.2021
- Diagnosed and repaired a variety of hardware and software issues for computers and mobile
- Specialized in fixing devices, ensuring efficient and timely solutions
- Successfully unlocked and restored accounts, prioritizing security and user access
- Collaborated with cross-functional teams to enhance overall efficiency in technical support
SYSTEM ADMINISTRATION EXPERIENCE
- Windows Server 2016 | Hands-On Virtual Labs
- Installed and setup VirtualBox, flenses, Windows Server 2016, linked clones
- Added Windows 10 client machines to Windows Server 2016 domain
- Created and modified Active Directory template user accounts to hold various properties
- Configured Window Server 2016 domain settings, server name, TCP/IP settings, and remote desktop
- Created and linked Group Policy Objects (GPO) in Active Directory
Volunteer
The Refugee Center
12.2023 - Current
- Enhanced community engagement by organizing and leading outreach events.
- Improved organizational efficiency by streamlining volunteer onboarding processes.
- Promoted environmental awareness with educational workshops and hands-on activities.
- Boosted fundraising efforts, securing valuable donations through targeted campaigns.
- Assisted with special events and programs.
- Communicated with staff members to stay informed about volunteer opportunities and events.
Education
COMPUTER INFORMATION SYSTEM -
Mohawk Valley Community College
12.2023
Mohawk Valley Community College
IBM TECHNICAL SUPPORT PROFESSIONAL: INFORMATION TECHNOLOGY
Coursera
CPR &AED: HEARTSAVER
Faxon-St Luke's Healthcare School of Radiologic Technology
03.2022
Skills
- Operating Systems: Windows 10, Windows Server
- Ticketing Systems: ServiceNow, Zen desk
- Active Directory: User account management, Group
- Networking: Basic understanding of LAN, WAN
- Policy, DNS, DHCP
- IT Fundamental
- Hardware Troubleshooting: PC assembly
- Microsoft Office Suite, antivirus software
- Remote Desktop Tools: TeamViewer
- Microsoft Outlook
- Technical Support
Timeline
Volunteer
The Refugee Center
12.2023 - Current
IT Helpdesk Support
MORE TECH MOBILE & COMPUTER
07.2019 - 03.2021
SYSTEM ADMINISTRATION EXPERIENCE
COMPUTER INFORMATION SYSTEM -
Mohawk Valley Community College
Mohawk Valley Community College
IBM TECHNICAL SUPPORT PROFESSIONAL: INFORMATION TECHNOLOGY
Coursera
CPR &AED: HEARTSAVER
Faxon-St Luke's Healthcare School of Radiologic Technology
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