Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Mohamed Abdi

Minneapolis,MINNESOTA

Summary

Vigilant Security Guard known for high productivity and efficient completion of tasks. Possess specialized skills in surveillance, access control systems, and emergency response protocols. Excel in communication, teamwork, and problem-solving to ensure safety and security in various environments. Seasoned Housekeeping Supervisor with comprehensive knowledge in managing housekeeping tasks and teams. Strengths include high standards of cleanliness, staff training, efficient delegation, and inventory control. Notable for maintaining superior guest satisfaction levels through attention to detail and positive communication skills. Previous roles demonstrate impactful leadership abilities in fostering team collaboration and enhancing operational efficiency. Highly skilled Package Handler with background in logistics and warehouse operations. Demonstrated efficiency in sorting, loading, and unloading packages, ensuring timely delivery and maintaining product safety. Possess strong problem-solving skills, physical stamina, and teamwork abilities. Contributed to improving operational workflows in previous roles through proactive attitude and commitment to quality.

Overview

4
4
years of professional experience

Work History

Housekeeping Supervisor

Mohamed Abdi
Minneapolis, MN
01.2023 - 11.2023
  • Developed training programs for existing housekeepers on topics such as proper sanitation techniques or emergency procedures.
  • Assisted with the recruitment process for new housekeepers, including interviewing potential candidates and conducting background checks.
  • Established effective communication between team members in order to foster a positive work environment.
  • Implemented cost-saving measures to reduce operational costs without compromising quality standards.
  • Provided feedback on employee performance, identifying areas of improvement while recognizing successes.
  • Conducted regular inspections of all guest rooms, hallways, lobbies, restrooms, elevators, stairwells, laundry facilities and other common areas.
  • Supervised and trained staff in housekeeping operations, ensuring adherence to standards of cleanliness.
  • Coordinated with other departments within the hotel to ensure a smooth flow of operations.
  • Created and implemented daily cleaning schedules for staff members.
  • Enforced rules and regulations set forth by management regarding health, safety and security policies.
  • Responded promptly to maintenance requests from guests or staff members.
  • Investigated customer complaints regarding housekeeping services and took appropriate action to resolve them.
  • Performed periodic deep cleaning tasks in order to maintain high hygiene standards.
  • Maintained records of room assignments, special requests from guests and status of vacant and occupied rooms.
  • Inspected guest rooms and public areas to ensure they met established cleanliness standards.
  • Ensured that all safety protocols were followed by staff when using equipment such as vacuums or chemicals.
  • Resolved conflicts among staff members efficiently while maintaining professionalism at all times.
  • Analyzed data collected from surveys or reports in order to identify areas needing improvement in terms of cleanliness or service delivery.
  • Scheduled employees' shifts according to occupancy levels at the hotel.
  • Reviewed employee performance and devised improvement plan to achieve goals.
  • Submitted repair requests to maintenance team to reduce operating costs and improve energy-saving strategy.
  • Collaborated with front desk to respond promptly to guest requests and promote positive experience.
  • Stocked room attendant carts with supplies to keep carts organized and clean.
  • Established hands-on, proactive management style to facilitate improvements to workflow and room turnover.
  • Created schedules, shift reports and other business documentation to coordinate housekeeping needs.
  • Supervised and supported housekeeping personnel to maximize quality of service and performance.
  • Verified each completed room against standard plans to maintain consistency.
  • Sustained safety protocols to support proper and cost-effective equipment and material usage.
  • Developed training programs to build employee performance, improve employee engagement and increase employee retention.
  • Inventoried incoming supplies and placed items in stock for use by personnel.
  • Practiced safe work habits and wore protective safety equipment.
  • Communicated guest service scores to drive improvement and higher guest satisfaction.
  • Prepared work schedules for associates to promote proper staffing levels.
  • Communicated with maintenance team on damages to repair.
  • Collaborated with multiple departments to maximize workflow and efficiency.
  • Checked inventory for required supplies and made lists for needed cleaning products.
  • Assessed daily workloads, scheduled, and planned daily assignments and oversaw numerous projects.
  • Managed team of employees, daily progress reports and overall project planning.
  • Sanitized and cleaned sinks, mirrors, toilets and showers.
  • Defined and monitored personnel and project schedules to ensure on-time project completion.
  • Explained goals and expectations required of trainees.
  • Recruited and hired workers, in addition to supervising and monitoring daily performance.
  • Prepared rooms for meetings and arranged decorations, media equipment and furniture for social or business functions.
  • Delegated work to staff, setting priorities and goals.
  • Monitored supply levels and requested new items to maintain completing daily cleaning tasks.
  • Reported damage or theft of hotel property to management.
  • Coached staff on strategies to enhance performance and improve customer relations.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Polished furniture and room accessories to keep all areas bright and fresh.
  • Monitored cleanliness of lobby, swimming pool and other common areas.
  • Established and enforced procedures and work standards, promoting team performance and safety.
  • Mixed water and detergents or acids to prepare cleaning solutions.
  • Swept and damp-mopped private stairways and hallways.

Package Handler

Mohamed Abdi
St. Cloud, MN
06.2022 - 05.2023
  • Resolved customer complaints in a professional manner when necessary.
  • Adhered to safety protocols while handling materials in a fast-paced environment.
  • Monitored quantity of stock on hand and checked for accuracy against records.
  • Verified that all products were properly labeled before being placed in storage bins.
  • Monitored package deliveries to ensure timely arrivals at destinations.
  • Checked all outgoing shipments to ensure accuracy of contents.
  • Organized packages according to type, size, destination, and other specifications.
  • Assisted in training new employees on package handling processes.

Hotel Housekeeper

Mohamed Abdi
Louisville, KY
02.2021 - 09.2021
  • Inspected bathrooms for cleanliness and replenishment of supplies.
  • Transported trash from hotel rooms to designated areas on a regular basis.
  • Swept hallways, lobbies and stairwells on a daily basis.
  • Checked for damaged or missing items in each room.
  • Ensured that all lost and found items were handled properly per policy.
  • Maintained inventory of cleaning supplies used throughout the day.
  • Folded linen neatly for storage or transport to laundry area.
  • Cleaned and polished furniture, fixtures and other surfaces in guest rooms.
  • Vacuumed carpets, dusted furniture, washed windows and walls.
  • Disinfected telephones, light switches, doorknobs and other high-touch surfaces.
  • Stripped beds of soiled linen upon checkout of guests from their rooms.
  • Stocked supplies such as drinking glasses, linens, toiletries and cleaning products.
  • Assisted with laundry duties such as washing towels and sheets.
  • Organized housekeeping carts with necessary supplies at the start of shift.
  • Changed bed linens, made beds with fresh linens after guests checked out.
  • Delivered requested items to guest rooms in a timely manner.
  • Replenished amenities in all guest rooms according to established standards.
  • Reported maintenance issues such as plumbing problems or burned out bulbs.
  • Provided excellent customer service by responding quickly to inquiries.
  • Followed all health and safety regulations when handling chemicals and cleaning solutions.
  • Informed supervisor when additional cleaning tasks were required during shift.
  • Responded promptly to guests' requests for extra supplies or other items.
  • Stored tools in assigned locations, maintaining clean, orderly storage and maintenance habits.
  • Wrote shift reports detailing housekeeping activities, room vacancies and timekeeping data.
  • Complied with regulations regarding hazardous chemicals storage and disposal, depositing empty containers in appropriate receptacles.
  • Observed sanitation and exposure guidelines, maintaining internal protocols to minimize possibility of on-site infections.
  • Upheld security protocols, ensuring guest privacy and safety during room entry and cleaning.
  • Managed time efficiently to meet cleaning deadlines during high occupancy periods.
  • Completed daily list of rooms to turnover between guests, consistently meeting deadlines and completing thorough work.
  • Managed laundry operations, including washing, drying, and folding hotel linens and towels.
  • Documented lost and found items, ensuring their safe return to guests or proper storage.
  • Adhered to hotel policies and confidentiality agreements, respecting guest privacy at all times.
  • Polished silver accessories and metalwork fixtures and fittings.
  • Replenished room supplies such as toiletries, linens, and minibar items, ensuring guest satisfaction.
  • Inspected rooms post-cleaning to identify any missed areas or needed repairs, maintaining high-quality standards.
  • Assisted in setting up rooms for events or conferences as per hotel scheduling.
  • Contributed to the overall positive image of the hotel through meticulous attention to cleanliness and guest interactions.
  • Swept, scrubbed and polished floors with mops and brooms.
  • Responded to guest requests and complaints promptly, ensuring a positive stay and experience.
  • Notified managers concerning need for major repairs or additions to building
  • Participated in staff meetings to discuss improvements in cleaning processes and guest services.
  • Conducted deep cleaning of rooms and bathrooms to enhance guest experience and maintain health standards.
  • Maintained inventory of cleaning supplies and equipment, placing orders when necessary.
  • Used wheeled cart to carry linens, towels and cleaning supplies from room to room.
  • Sanitized high-touch areas regularly to prevent the spread of infectious diseases.
  • Coordinated with front desk and maintenance teams to report and address room issues timely.
  • Operated vacuum cleaners and shampooers to clean rugs, upholstered furniture and draperies.
  • Utilized eco-friendly cleaning agents and methods to support hotel's sustainability efforts.
  • Guided and trained new housekeeping staff on cleaning protocols and hotel standards.
  • Cleaned lobby, lounge and other public areas to maintain health standards and organized, tidy space.
  • Emptied wastebaskets and cleaned ashtrays to transport trash and waste to disposal areas.
  • Ensured cleanliness and orderliness of XX hotel rooms daily, meeting strict hygiene standards.
  • Cleaned and returned rooms to occupant-ready status to satisfaction of all clients.
  • Followed hotel's lost and found procedure, ensuring items left by guests were cataloged and stored properly.

Security Guard

Mohamed
Louisville, KY
01.2020 - 12.2020
  • Responded to alarms, emergencies, and disturbances.
  • Enforced safety regulations and monitored access control points.
  • Provided customer service assistance to staff and visitors in a professional manner.
  • Completed incident reports regarding violations of policies or procedures.
  • Observed surveillance cameras for any suspicious activity or intruders.
  • Patrolled parking lots and garages ensuring all vehicles were properly parked in designated areas.
  • Answered questions from the public regarding facility rules and regulations.
  • Provided escorts for employees entering and exiting the building after hours.
  • Administered first aid when necessary in accordance with training guidelines.
  • Conducted daily security patrols of assigned areas.
  • Identified potential security risks and recommended corrective actions.
  • Assisted with searches of personnel, vehicles, packages.
  • Maintained order during special events such as concerts and conferences.
  • Reviewed security logs to ensure proper documentation was maintained.
  • Monitored closed circuit television systems.
  • Issued visitor badges and access cards to authorized personnel.
  • Inspected buildings for fire hazards, unsafe conditions, or unauthorized persons.
  • Investigated suspicious activity and reported findings to management.
  • Interacted with law enforcement officials to report incidents or violations of laws and regulations.
  • Secured personnel and premises by inspecting buildings and patrolling property.
  • Wrote reports outlining thefts, unauthorized access violations or other unusual occurrences to help support later criminal or civil actions.
  • Followed established security and safety procedures and posted orders to include enforcement of company rules, policies, and regulations.
  • Surveyed multiple CCTV feeds to closely monitor important areas on grounds.
  • Warned persons of rule infractions or violations and evicted violators from premises.
  • Addressed problems quickly and reported clear information while working under minimal supervision.
  • Deterred criminal activity, vandalism, and general misconduct by providing expert and highly visible security presence at facilities.
  • Completed required shift logs and reports, highlighting routine activities, suspicious circumstances and critical incidents.
  • Provided friendly and professional assistance to employees, visitors and customers.
  • Checked and secured building areas during off-hours to prevent entry by unauthorized individuals.
  • Monitored building and property entrances and exits to detect intrusions and protect assets.
  • Warned violators of rule infractions and escorted unauthorized persons off premises.
  • Detected emergency situations through keen listening and close observation to respond appropriately to alarms.
  • Identified suspicious activity to determine appropriate response.
  • Operated x-ray and body scanning equipment to prevent prohibited items from being carried onto premises.
  • Maintained calm composure during emergencies while communicating with local law enforcement and emergency response services.
  • Reviewed guest identification and employee credentials to authorize entry onto premises.
  • Searched bags manually to identify prohibited items and contraband.
  • Patrolled crowds during events to preserve order and promote security.
  • Escorted individuals requiring personal protection to provide safe transport to specified locations.
  • Inspected security systems to maintain consistent operational availability and to detect evidence of tampering.
  • Explained security protocols to employees and guests to promote readiness for emergency situations.
  • Maintained high levels of alertness throughout shifts.
  • Monitored security cameras to identify and respond to suspicious activity.
  • Adhered to daily patrol schedules to support consistent security presence throughout property.
  • Administered first aid for minor medical situations and contacted paramedics for medical emergencies.

Education

High School Diploma -

Mankato West Senior High School
Mankato, MN
05-2021

Skills

  • Department coordination
  • Guest Relations
  • Cleaning and sanitation
  • Data Archiving
  • Regulatory Compliance
  • Quality Assurance
  • Chandelier cleaning
  • Quality assurance and control
  • Security procedures knowledge
  • Security operations
  • Vigilant and watchful
  • First Aid Certified
  • Reliability
  • Report Preparation
  • Truck loading
  • Forklift Operation
  • Material storage
  • Truck loading and unloading
  • Freight Handling
  • Pallet Jack Operation
  • Merchandise tracking
  • Product sealing
  • Package preparation
  • Package scanning
  • Computer competency
  • Package loading
  • Shipping and receiving
  • Load Planning
  • Warehouse Operations
  • Effective Leadership
  • Cycle counting proficiency
  • Heavy Lifting
  • Packaging
  • Warehouse Safety
  • Hand Truck Operation
  • Safety Monitoring
  • Supply Management
  • Restocking supplies
  • Safe Chemical Handling
  • Surface sanitation
  • Restroom detailing
  • Inventory Control
  • Customer Service
  • Stain Removal
  • Supply Replenishment
  • Health Standards Compliance
  • Quality Control
  • Residential Cleaning
  • Restroom Servicing
  • Repair Service Coordination
  • Supply Restocking
  • Supply Stocking

Languages

English
Professional
somali
Professional

Timeline

Housekeeping Supervisor

Mohamed Abdi
01.2023 - 11.2023

Package Handler

Mohamed Abdi
06.2022 - 05.2023

Hotel Housekeeper

Mohamed Abdi
02.2021 - 09.2021

Security Guard

Mohamed
01.2020 - 12.2020

High School Diploma -

Mankato West Senior High School

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