Mohamed Adam
Lakeville,MN
Summary
Multilingual and results-driven professional with diverse experience in customer service, healthcare administration, and security operations. Proven ability to lead teams, manage daily operations, and deliver exceptional service across industries. Committed to continuous growth and bringing value to a dynamic organization. Enthusiastic Department Specialist promoting many years' experience. Sharp and talented and working as part of an engaging team. Looking to join an organization in the position of professional.
Overview
13
13
years of professional experience
Work History
Billing Department Specialist
Metro Health Service LLC
Edina, MN
01.2025 - Current
- Process and manage patient billing, insurance claims, and payment records
- Communicate with patients and insurance companies to resolve billing issues
- Ensure compliance with HIPAA and medical billing standards
- Maintain accurate and confidential billing documentation
- Coordinate with internal departments to ensure billing accuracy
Security Manager
AC Hotel by Marriott
Minneapolis, MN
08.2021 - 01.2025
- Led hotel security operations, ensuring safety of guests, staff, and property
- Trained and managed a team of security personnel across multiple shifts
- Conducted safety drills and developed emergency protocols
- Investigated incidents and collaborated with local authorities when needed
- Ensured compliance with brand and regulatory safety standards
Lead Security Officer → Site Manager
G4S Secure Solutions
Minneapolis, MN
01.2018 - 01.2021
- Promoted to Site Manager for strong leadership and reliability
- Oversaw security operations, staff scheduling, and training
- Responded to incidents, wrote detailed reports, and followed legal protocols
- Maintained direct client communication and service quality
- Ensured compliance with site-specific safety requirements
Retail Associate → Department Manager
Walmart
Apple Valley, MN
01.2012 - 01.2018
- Managed department operations, inventory, and team performance
- Trained and supervised new hires and associate teams
- Handled customer inquiries, complaints, and product returns
- Assisted in merchandising and meeting store sales goals
- Maintained compliance with operational and safety procedures
Education
Bachelor of Science - Computer Science
Metro State University
St. Paul, MN05.2026
Associate of Arts Degree -
Normandale Community College
Bloomington, MN01.2018
High School Diploma -
Sameer Ghowhar High School
Cairo, Egypt06.2006
Skills
- Fluent in English
- Fluent in Somali
- Fluent in Arabic
- Customer Service
- Client Relations
- Healthcare Billing
- HIPAA Compliance
- Security Operations
- Emergency Response
- Team Leadership
- Staff Training
- Inventory Management
- Retail Management
- Problem Solving
- Conflict Resolution
- Detail-Oriented
- Adaptable
- Programming languages
- Software troubleshooting
- User experience design
Additional Information
References available upon request
References
References available upon request.
Timeline
Billing Department Specialist
Metro Health Service LLC
01.2025 - Current
Security Manager
AC Hotel by Marriott
08.2021 - 01.2025
Lead Security Officer → Site Manager
G4S Secure Solutions
01.2018 - 01.2021
Retail Associate → Department Manager
Walmart
01.2012 - 01.2018
Bachelor of Science - Computer Science
Metro State University
Associate of Arts Degree -
Normandale Community College
High School Diploma -
Sameer Ghowhar High School
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