MOHAMED ADAMA BALDE

Ensure the availability of employees and production resources
Manage, lead, motivate and develop team loyalty and skills.
Maintain and ensure achievement of the objectives set by the customer.
Participate in team LIFT performance reviews
Enforce Concentrix values, discipline and rules of life on the production floor
Analyze work processes and procedures, identify opportunities for improvement and implement changes to increase efficiency.
Feedback and coaching: provide regular feedback to agents, conduct coaching sessions to improve individual and collective performance
Prepare and present regular performance reports
Ensure smooth and effective communication within the team, organize regular meetings to discuss objectives, challenges and successes.

Contact potential new customers to present the company's products or services and generate sales opportunities
Explain the features, benefits and conditions of products or services offered to customers
Answer incoming and outgoing calls, manage customer requests, and resolve questions or concerns
Discuss terms of sale, prices and options with customers to close sales
Process customer orders, ensuring that information is correctly recorded and tracking the progress of orders through to delivery
Handle customer complaints or problems in a professional manner, proposing solutions or escalating problems where necessary

• Prepared and evaluated CRM reports to identify problems and areas for improvement.
• Reviewed customer feedback surveys for improvement opportunities.
• Captured guest product needs and supplied updates throughout entire process.
• Developed long-term relationships with returning customers.

Company Overview: Call Me Abidjan
Assist in the drafting of legal documents such as contracts, confidentiality agreements, demand letters, or deeds
Review and analyze contracts or legal documents to identify important clauses, obligations, or potential risks
Prepare documents for legal proceedings, case files or meetings
Organize and maintain legal files, ensuring that they are up-to-date and properly filed
Attend internal or client meetings, taking notes and preparing summaries
Assist with legal or administrative proceedings, ensuring that deadlines and formalities are respected
Attend legal department meetings and participate in discussions on legal strategies and current cases