Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Mohamed Agami

Anaheim,CA

Summary

Dedicated and results-driven professional with a Bachelor's Degree in Business from the University of Alexandria, Egypt, bringing three years of hands-on experience at FedEx Home Delivery and a year and a half of experience as a dispatch at SCL Unlimited LLC, a medical courier company. Proven track record in optimizing operations, ensuring exceptional customer service, and fostering team growth.

Overview

4
4
years of professional experience

Work History

Dispatch

SCL Unlimited LLC
Costa Mesa, CA
09.2021 - 02.2023
  • Managed and organized the routing of a large fleet of drivers for medical courier services, ensuring timely and efficient deliveries
  • Resolved customer issues promptly and effectively, maintaining a high level of client satisfaction
  • Prepared and optimized delivery routes, maximizing efficiency and minimizing delivery times
  • Collaborated with drivers and internal teams to troubleshoot logistical issues and ensure seamless operations.

Assistant Manager

FedEx Home Delivery
Brea, CA
03.2019 - 08.2021
  • Managed day-to-day operations, overseeing a team of employees to ensure efficient package delivery within set timelines
  • Implemented strategic plans to enhance delivery processes resulting in a 20% increase in delivery efficiency and customer satisfaction
  • Conducted performance evaluations, provided constructive feedback, and initiated training programs to develop employee skills and improve overall team performance
  • Collaborated with cross-functional teams to address logistical challenges, resolve customer issues promptly, and maintain service quality standards
  • Utilized analytical tools to monitor delivery metrics, identify bottlenecks, and implemented solutions for process improvement.

Education

Bachelor of Business Administration (BBA) -

University of Alexandria

Skills

  • Team Leadership
  • Operational Efficiency
  • Customer Service Excellence
  • Performance Management
  • Problem-Solving
  • Process Improvement
  • Cross-functional Collaboration
  • Analytical Skills
  • Data Entry
  • Service Coordination
  • Database Management
  • Work Order Management
  • Driver Communication
  • Dispatch Coordination
  • Route Navigation
  • Adjusting Routes
  • Schedule Coordination

Languages

Arabic
Native/ Bilingual

Timeline

Dispatch

SCL Unlimited LLC
09.2021 - 02.2023

Assistant Manager

FedEx Home Delivery
03.2019 - 08.2021

Bachelor of Business Administration (BBA) -

University of Alexandria

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Mohamed Agami