Summary
Overview
Work History
Education
Skills
Timeline
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Mohamed A. Hassan

Sunnyside

Summary

Dynamic leader with a proven track record at Vodafone Egypt, enhancing security protocols and customer satisfaction. Expert in risk assessment and strategic planning, I excel in team building and problem-solving, significantly reducing security risks. My adaptability and analytical thinking have contributed to improved operational efficiencies and team performance.

Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.

Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.

Overview

10
10
years of professional experience

Work History

General Merchandise Team Leader

Walmart
06.2023 - Current
  • Joining Walmart as a General Merchandise TL helped me integrate better with only 8 months into my residency in the US after arriving as an immigrant on November 2022
  • Communicating with my colleges and seeking knowledge about the business and the community has been more than an amazing journey
  • A team Lead responsibility in Sunnyside Walmart store, was way more than just a managerial rule. Leading by example, working hard and sharing almost every task with our colleges and associates.
  • Accelerated sell-through rates by designing eye-catching window displays that captured customer attention..
  • Optimized merchandise turnover by consistently evaluating product performance metrics and adjusting inventory levels accordingly.
  • Implemented loss prevention strategies, contributing to reduced shrinkage rates within the department.
  • Contributed to higher overall store ratings through exceptional leadership of the merchandise team.
  • Coached and mentored team members, enhancing their skills in merchandising techniques and customer service excellence.
  • Managed inventory control, ensuring appropriate stock levels and minimizing shrinkage through regular audits.
  • Placed orders for merchandise consistent with quality, quantity and other specification requirements.

Physical Security Analyst

Vodafone EGYPT
11.2017 - 11.2022
  • Analyzed log files for anomalies, identifying potential intrusions or malicious activity before significant damage occurred.
  • Maintained up-to-date knowledge of emerging threats by attending professional development events and staying informed on industry trends.
  • Coordinated incident response efforts across multiple departments, fostering teamwork in resolving complex issues effectively.
  • Performed risk analyses to identify appropriate security countermeasures.
  • Designed, implemented and maintained security systems and controls.
  • Analyzed security procedure violations and developed plans to prevent recurrence.
  • Made recommendations to improve security procedures and systems.
  • Evaluated evidence of violations in company security policies to identify violators and investigate incidents, instructing employees on correct procedures.
  • Spoke at staff meetings to promote security awareness, drawing attention to examples of incidents and consequences and showing how to minimize risk of compromise.
  • Guided team members on how to respond effectively to different scenarios.
  • Maintained positive environment dedicated to teamwork and performance.
  • Supervised property entrances and exits and monitored employee safety.
  • Recorded required data for incident reports and files.
  • Led security team and contributed to on-call shifts.
  • Conducted site reviews and security audits and made recommendations to management based on findings.
  • Provided security team leadership and contributed to on-call duties.
  • Communicated and enforced compliance with state and local laws while emphasizing company standards of professionalism and safety.
  • Monitored multiple facilities using CCTV while simultaneously performing dispatch duties.
  • Managed security staff schedules for shifts, minimizing overtime costs.
  • Led and directed investigations of accidents, thefts and property loss on premises.
  • Assessed company security risks and developed actionable solutions to be presented to management.
  • Developed and maintained detailed documentation on security processes, facilitating knowledge transfer and ensuring consistency in procedures.
  • Conducted regular vulnerability assessments to identify weaknesses and implement appropriate countermeasures.
  • Reviewed existing security architecture for improvements that aligned with evolving business needs while minimizing risk exposure.
  • Conducted security audits to identify vulnerabilities.
  • Helped reduce security risks through enhancing protocols and ensuring adherence to regulations which moved Egypt region from a high risk to a medium risk business environment according to Vodafone UK standards.

Retail Sales Representative

Vodafone Egypt
05.2016 - 10.2017
  • Boosted customer satisfaction by providing exceptional product knowledge and personalized recommendations.
  • Increased sales by offering advice on purchases and promoting additional products.
  • Remained informed and updated on current promotions and sales, security protocols, exchange policies and payment policies.
  • Processed payments and maintained accurate drawers to meet financial targets.
  • Worked with off-site locations to find desired items for customers.
  • Maintained current store, product and promotional knowledge to drive consistent sales.
  • Engaged positively with each customer, providing professional and polite support for sales and service needs.
  • Readied merchandise for sales floor by marking items with identifying codes and accurate pricing.
  • Expressed appreciation for patronage, inviting and encouraging customer return visits.
  • Maintained knowledge of current sales and promotions, security practices and policies regarding payment and exchanges.

Customer Service Nesting Manager

Vodafone UK (Offshore Office)
04.2015 - 03.2016
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Cross-trained existing employees to maximize team agility and performance.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
  • Facilitated team brainstorming sessions that led to innovative solutions for long-standing operational challenges.
  • Maintained knowledge of company products and services to promptly resolve complaints and concerns.
  • Evaluated employee job performance and motivated staff to improve productivity.
  • Organized shift assignments to meet expected coverage demands by factoring in typical loads and upcoming changes.
  • Assisted staff with resolving complex customer issues and implementing targeted solutions.
  • Monitored phone calls to provide feedback and coaching.
  • Upheld quality control policies and procedures to increase customer satisfaction.
  • Delivered continuous training to associates to maximize performance and customer relations skills.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • Investigated sensitive customer service complaints and delivered prompt resolution to customer satisfaction.
  • Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
  • Rolled out operational improvements and solutions to deliver top-notch customer service.
  • Explained benefits, features and recommendations to maximize client retention.

Customer Service Specialist

Vodafone UK (Offshore Office)
10.2014 - 04.2015
  • Handled escalated calls calmly, finding resolutions that satisfied both the company and the customer''s needs.
  • Managed high call volume while maintaining a courteous and professional demeanor.
  • Adapted quickly to changes in company policies or procedures ensuring consistency in delivering accurate information to customers.
  • Assisted customers with making payments or establishing payment plans to bring accounts current.
  • Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Set up and activated customer accounts.
  • Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Enhanced customer satisfaction by resolving issues promptly and professionally.
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.

Education

Bachelor of Accounting - Accounting And Finance

Kafr El-Shiekh University - Kafr El-Sheikh
Egypt - Kafr El-Sheikh
08-2013

Skills

  • Performance analysis
  • Promotional strategies
  • Teamwork
  • Customer service
  • Problem-solving
  • Time management
  • Attention to detail
  • Problem-solving abilities
  • Multitasking
  • Reliability
  • Excellent communication
  • Critical thinking
  • Organizational skills
  • Adaptability and flexibility
  • Decision-making
  • Relationship building
  • Team building
  • Task prioritization
  • Self motivation
  • Global procurement

Timeline

General Merchandise Team Leader

Walmart
06.2023 - Current

Physical Security Analyst

Vodafone EGYPT
11.2017 - 11.2022

Retail Sales Representative

Vodafone Egypt
05.2016 - 10.2017

Customer Service Nesting Manager

Vodafone UK (Offshore Office)
04.2015 - 03.2016

Customer Service Specialist

Vodafone UK (Offshore Office)
10.2014 - 04.2015

Bachelor of Accounting - Accounting And Finance

Kafr El-Shiekh University - Kafr El-Sheikh

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Mohamed A. Hassan