Mohamed Ahmadi
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. I have the right to work in the UK.
Overview
5
5
years of professional experience
3
3
years of post-secondary education
Work history
Hospitality Steward
Servoca
London
08.2023 - 12.2024
- Ensured a welcoming and organised environment by assisting guests with directions, check-ins, and venue information.
- Maintained crowd control and guest flow, ensuring smooth entry and movement throughout large-scale events.
- Responded quickly to issues, handling lost items, guest complaints, and last-minute changes with professionalism.
- Provided on-the-spot solutions, assisting guests with seating arrangements, accessibility needs, and event schedules.
- Monitored guest safety and venue regulations, ensuring compliance while maintaining a relaxed and enjoyable atmosphere.
- Stayed alert and proactive in fast-paced settings, ensuring smooth event operations even during peak hours.
- Worked closely with security, catering, and event teams, ensuring guests received a seamless hospitality experience.
Hospitality Executive/Waiter
Greycoat Lumleys
London
06.2023 - 04.2024
- Greeted guests professionally and warmly, ensuring they felt welcomed and valued.
- Assisted in event check-ins, seating arrangements, and guest coordination.
- Delivered food and beverages efficiently, ensuring accuracy, presentation, and timeliness, demonstrating attention to detail and customer satisfaction.
- Recognised for exceptional customer service, going above and beyond to resolve guest concerns, ensuring a positive experience.
- Handled guest inquiries and special requests, providing accurate information about event schedules and services, developing strong communication and problem-solving skills.
- Worked collaboratively with teams, event managers, and kitchen staff, maintaining efficiency and delivering a smooth service experience.
Assistant Accountant/Bookkeeper/Admin
Grey & Co Estate Agents
Wembley
08.2019 - 09.2020
- Managed and reconciled over 200 client accounts daily using Xero, ensuring financial accuracy while providing personalised support to tenants, landlords, and contractors.
- Developed a reputation for excellent customer service, ensuring all client interactions were handled with professionalism, empathy, and efficiency.
- Acted as the first point of contact for tenants, addressing concerns regarding rent payments, lease terms, and property maintenance issues, ensuring timely resolutions and positive tenant experiences.
- Liaised with landlords, informing them of rental income, outstanding payments, and any tenant-related concerns to maintain strong professional relationships.
- Led rent collection efforts, handling sensitive conversations with tenants in arrears, negotiating payment plans where necessary, and reducing outstanding balances by 25% within six months.
- Handled contractor invoices and service payments, resolving discrepancies and ensuring seamless payment processing while maintaining excellent supplier relations.
- Improved client retention by 70% through proactive account management, clear communication, and swift resolution of financial queries, strengthening trust with all stakeholders.
- Provided financial guidance to tenants and landlords, ensuring they fully understood their statements, invoices, and rental agreements, fostering transparency and trust.
Education
BSc - Accounting & Finance
SOAS University
10.2020 - 06.2023
Skills
- Expert Microsoft Office
- Task management
- Budget and resource management
- Critical thinking and analysis
- Financial management
- Leadership
- Resourcefulness
- Calm under pressure
- Problem-solving
- Communication skills
- Team building
Languages
English
Native
Arabic
Advanced
Timeline
Hospitality Steward
Servoca
08.2023 - 12.2024
Hospitality Executive/Waiter
Greycoat Lumleys
06.2023 - 04.2024
BSc - Accounting & Finance
SOAS University
10.2020 - 06.2023
Assistant Accountant/Bookkeeper/Admin
Grey & Co Estate Agents
08.2019 - 09.2020
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