Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Mohamed Ali

Diamond Bar,California

Summary

Motivated with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences. Dependable and successful at providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management. Talented Server bringing skills in order management, payment processing and upselling. Stay current on menu items and consistently offer targeted recommendations to meet individual customer needs. Knowledgeable about handling special dietary requirements and general food safety standards.

Overview

4
4
years of professional experience

Work History

Cashier

In N Out Burger
02.2023 - 01.2024
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.
  • Performed cash, card and check transactions to complete customer purchases.
  • Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
  • Stocked, tagged and displayed merchandise as required.
  • Restocked workstations with supplies and food display cases with fresh selections to decrease customer waiting during busy periods.

Host

RA Sushi Bar And Restaurant
02.2023 - 01.2024
  • Completed daily side work and opening and closing duties without fail.
  • Facilitated positive first impressions for guests through friendly greetings, professional attire, and genuine enthusiasm for their visit.
  • Assisted servers with food delivery during peak hours to ensure timely service for all guests.
  • Implemented table rotation system for optimal server workload distribution, resulting in improved service quality.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
  • Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
  • Accommodated special seating requests for guests to enhance satisfaction.
  • Assisted managers with quickly resolving service- and food-related issues.
  • Seated patrons based on guest preferences and seating availability.
  • Supported restaurant marketing efforts by promoting upcoming events or specials to guests as appropriate.
  • Provided patrons with estimated waiting times during peak service hours.
  • Managed reservations efficiently to accommodate walk-in guests and reduce wait times.
  • Maintained up-to-date knowledge of menu offerings and daily specials to accurately inform guests about their options.
  • Answered phone calls to take orders, give information and document reservations.
  • Rearranged tables and chairs for large parties and retrieved high chairs for children.
  • Answered customer questions about hours, seating, and menu information.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Took initial drink orders and relayed information to wait or bar staff.
  • Monitored dining area capacity to prevent overcrowding while maximizing available seating during peak hours.
  • Provided adequate supply of place settings for tables and miscellaneous supplies for work stations to last throughout assigned shift.
  • Collaborated with kitchen staff to communicate dietary restrictions or special requests from customers, ensuring accurate meal preparation.

FOH Manager

Smoke And Fire
03.2022 - 01.2023
  • Motivated staff to perform at peak efficiency and quality.
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
  • Coordinated with suppliers to establish timely delivery of food and beverage items.
  • Demonstrated leadership by keeping up with cleanliness and organization and delegating roles to employees.
  • Oversaw staff schedules to ensure optimal coverage during peak hours without exceeding labor budget constraints.
  • Performed cash handling activities and secured nightly bank deposits.
  • Operated cash register to record transactions accurately and efficiently.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
  • Provided backup support for other departments when needed, showcasing versatility within the retail environment.
  • Mentored new team members on POS system operation, customer service strategies, and sales goals.

Online Grocery Associate

Walmart
07.2020 - 01.2022
  • Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
  • Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
  • Improved customer satisfaction by efficiently and accurately fulfilling online grocery orders.
  • Ensured product quality by carefully selecting items that met or exceeded customer expectations during order fulfillment.
  • Assisted in training new Online Grocery Associates, sharing best practices for efficient order processing and customer service techniques.
  • Maintained high levels of accuracy in order fulfillment, ensuring customer satisfaction and repeat business.
  • Supported inventory management efforts by monitoring stock levels and updating product information on the online platform.

Education

MBA - Business

Mt San Antonio College
Walnut
05.2025

High School Diploma -

Diamond Bar High School
Diamond Bar
05.2021

Skills

  • Patience and Empathy
  • Work Ethic and Integrity
  • Professionalism and Courtesy
  • Team Collaboration
  • Reliable and Responsible
  • Order Fulfillment
  • Complaint Handling
  • Food and beverage preparation
  • Cash Register Operations

Accomplishments

  • Trained and mentored new employees.
  • Promoted to FOH manager after only 4 months for exceptional performance.
  • Received multiple positive reviews on yelp

Languages

Spanish
Elementary
A2
Arabic
Native or Bilingual

Timeline

Cashier

In N Out Burger
02.2023 - 01.2024

Host

RA Sushi Bar And Restaurant
02.2023 - 01.2024

FOH Manager

Smoke And Fire
03.2022 - 01.2023

Online Grocery Associate

Walmart
07.2020 - 01.2022

MBA - Business

Mt San Antonio College

High School Diploma -

Diamond Bar High School

Similar Profiles

CREATE PROFILE
Mohamed Ali