Mohamed Ali

Install, disconnect, reconnect, add, change, and troubleshoot fiber optic internet, and telephone based on guidelines.
Install, setup and configure all equipment.
Identify and try to remedy sources of customer-perceived issues
Review all requested services with the customer in order to ensure understanding and agreement.
Educate the customer regarding product and service usage
Clean, maintain, and stock vehicle and equipment.
Work overtime, travel, and perform on-call/afterhours responsibilities as needed.
Perform work in all weather conditions and other duties as assigned,.
Drive my company's vehicle safely.

• Participated in training sessions to enhance skills and knowledge.
• Operate and monitor printing equipment.
• Prepare material and inspect finished products.
• Supported current production needs by moving items between equipment, conveyors, and staging areas.
• Used equipment properly to avoid workplace hazards or injuries.
• Troubleshot machinery issues, minimizing downtime by quickly diagnosing problems and performing necessary repairs.

• Maintain a clean, safe, and organized workspace.
• Assist customers with questions they may have.
• Work through problem-solving scenarios for customers.
• Receive, pick and stow customer orders, process returns, and prepare for delivery.
• Receive truck deliveries.
• Manage responsibilities for Locker+ location, including opening and closing site.
• Use technologies like smartphones and handheld devices to sort, scan, and prepare orders.
• Drive PIT Forklift reach and Clamp.
• ICQA , QA customers and vendors return.

• Responsible for opening new markets our company.
• Responsible for some of the retailers, by supplying, coordinating, supervising the full catalogue of my company’s products.
• Do weekly visits with all my current clients to maintain a strong relationship plus making sure the stores are supplied properly.
• Responsible for the overall satisfaction of the retailers / re-sellers handle all the conflicts with both the retailers and the end users.
• Provide a weekly report with all the retails need do monthly forecast for the coming needs.
• Recognize the needs of the consumer and provide detailed information to the consumer about the technical specifications of the computer software offered by the company.
• Take orders over the phone and in person.
• Advice customers on technical matters and recommends appropriate computer configurations.
• Solicit information about computer needs from customers and negotiate price for the sale.
• Industry: Retail.

• As a promoter sales outsource in Microsoft Egypt, I am stepped from sales person to Sales Account Executive because I opened new markets for our company with retailers.
• I can establish with new client relationships when possible
• Provide a weekly report with all the retails need do monthly forecast for the coming need
• Industry: Computer Software, Computer Hardware.

• As a Sales specialist for Acer Laptop project in Technology Mall.
• Responsible handle major to drive the sales, growth and brand image in the retails market and I can achieve completed target.
• Industry: Computer Hardware.