Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Mohamed ALLOUL

Manassas,NV

Summary

Motivated Network Engineer with 11 years of technical expertise in satellite technology, network engineering, troubleshooting, and customer support within SES

Strong analytic and proven strategic management skills

Strong presentation skills, ability to communicate effectively with multiple levels of internal staff and management as well as with client and vendor representatives

Resourcefully work through or around any challenges with little to no supervision Ability to work in a fast-paced environment

Ability to gather, organize and analyze large amounts of data with speed and accuracy.

Ability to multitask by managing, tracking, and resolving multiple issues simultaneously Effective time management skills, takes initiative in the absence of direction and exercises independent judgment without constant supervision Excellent written, verbal, and electronic communications skills necessary to manage the high volume of telephone calls and email involving highly technical issues

Overview

17
17
years of professional experience
6
6
Certification

Work History

Global Support Network Engineer

SES
Manassas, VA
04.2010 - Current
  • Monitor, troubleshoot, and configure SES backbone IP network
  • Troubleshoot and teach others different services provided by the Core network ( MPLS, Traffic-Eng, L2 VPN, L3VPN, Multicast ...)
  • Provide exceptional support
  • Serve as the main point of contact and facilitate all communications between customers, vendors, internal and external fix agents necessary to resolve day-to-day technical issues
  • Provide Level I, Level II, and Level III technical support
  • Ensure all events are properly documented, escalated and reported
  • Initiate timely technical and management escalation as required
  • Monitor all satellite, ground and terrestrial network elements to assure mission critical traffic and customer connections are operational with minimal degradation or outages as specified in Service Level Agreements (SLA)
  • Provide coaching, training and supervision to junior staff
  • Troubleshoot and configure if needed the backbone IP/MPLS network
  • Performed root cause analysis of reported issues to decisively discern and enact corrections.
  • Set up hardware and software in optimal configurations to meet network performance requirements.
  • Diagnosed and executed resolution for network and server issues.

Owner of Networking Business - InfoSec

Self
Casablanca , Morocco
03.2003 - 08.2008
  • Design and implement networks for companies.
  • Import network devices and computers to Morocco
  • Teach networking and object-oriented programming with C++

Education

Master of Science - Engineering of information and communication

University Henri Poincarre
France
2000

Bachelor of Science - Electrical, Electronics and Communications Engineering

ESGI - Electronic/Electric Engineering School
Morocco
1997

Skills

  • Ability to communicate, manage, and implement technical solutions on a global/enterprise scale
  • Resolving Problems and Incidents
  • Troubleshooting Network Issues
  • Root Cause Analysis
  • Connectivity Resolution
  • Network Operational Enhancements
  • Second-Level Support
  • Teamwork and Collaboration
  • Attention to Detail
  • Client Relationships
  • Customer Satisfaction
  • Remote Technical Support
  • Network support
  • Network Engineering

Certification

  • CCNA - Cisco Certified Network Associate
  • CCNP - Cisco Certified Network Professional -Routing and switching
  • CCNP/CCIE - Service Provider Core
  • Juniper certified Network associate - JNCIA-Junos
  • iDirect Evolution Certificate - Installation and maintenance
  • iDirect Velocity Training
  • O3b Advanced System Fundamentals
  • Introduction to SES Networks
  • Satcom Fundamentals
  • Spectrum Analyzer theory

Timeline

Global Support Network Engineer

SES
04.2010 - Current

Owner of Networking Business - InfoSec

Self
03.2003 - 08.2008

Master of Science - Engineering of information and communication

University Henri Poincarre

Bachelor of Science - Electrical, Electronics and Communications Engineering

ESGI - Electronic/Electric Engineering School
Mohamed ALLOUL