Mohamed Aly
Philadelphia,PA
Summary
Diligent professional with robust background in business development, sales and training. Led cross-functional teams to successfully implement strategic initiatives, contributing to business growth. Demonstrated expertise in market analysis and client relationship management.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Business Development Supervisor
Michelin Tires
06.2022 - 11.2024
- Increased client base by identifying new business opportunities and developing strategic partnerships.
- Developed comprehensive proposals tailored to each prospect''s unique needs, demonstrating a clear understanding of their pain points and desired solutions.
- Analyzed competitor activities, staying informed about industry trends in order to maintain a competitive edge in the market.
- Streamlined internal processes for improved team efficiency and increased overall productivity.
- Presented updates on progress and milestones at regular meetings with senior management, providing valuable insights for strategic planning purposes.
- Spearheaded cross-functional initiatives to optimize the sales funnel, leading to shorter sales cycles and increased deal closures.
- Collaborated across departments to ensure effective communication and alignment on common goals.
- Negotiated contracts with potential partners, securing favorable terms for both parties involved.
- Provided exceptional customer service, fostering loyalty and satisfaction among our clients.
- Trained and mentored junior team members to enhance their skills and contribute effectively to the company''s goals.
Account Manager, B2C Sales
Michelin Tires
02.2023 - 06.2023
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
Corporate Trainer/Sales Coach
Hilton/Sutherland
07.2021 - 01.2023
- Conducted evaluations and observed employee performance to identify areas of needed improvement.
- Developed engaging and entertaining presentations to maintain employee attention and improve impact of training.
- Developed training programs (Brick and Mortar/Virtual) to meet company objectives.
- Supervised a team of trainers, providing guidance on instructional design techniques and delivery methods that maximized learner outcomes.
- Trained and mentored 1000+ personnel to fulfill various roles in Sales, Customer Care, Guest assistance, Advanced Purchase and Diamond desk LOBs.
- Helped launching Merchants CX Capetown's site by training the agents, managers and trainers in addition to the IT department to ensure a flawless launch.
- Helped launching the GA LOB in Malaysia for Sutherland by training Agents, Managers and Trainers.
- Cooperated with the Service delivery team to boost Egypt's Premium sales numbers and rank from the 5th to the 2nd in one month.
- Used Articulate platform to design training employees and increase company productivity.
- Facilitated and used SalesForce as a PST.
- Utilized Amazon connect to monitor the queue and to adjust routing profiles.
- Utilized Amazon connect to listen to calls and Microstrategy to continuously check the performance of the teams.
- Evaluated employee performance and provided actionable feedback for improvement, leading to higher overall success rates.
- Leveraged industry best practices to continuously update and refine training content, ensuring relevance and applicability in a dynamic business environment.
- Maintained records on attendance and participation.
- Optimized training materials using a variety of multimedia formats, such as video presentations, e-learning modules, and written manuals.
- Improved employee retention rates with ongoing professional development opportunities.
- Led cross-functional training initiatives, bridging knowledge gaps across departments.
- Coordinated with subject matter experts to ensure training material accuracy and relevance.
- Streamlined onboarding process for efficiency, facilitating smoother integration of new employees.
Education
Bachelor of Science - Chemical Engineering
Alexandria University
2021
Skills
- Key account management
- Collaborative mindset
- Business process improvement
- Salesforce, Amazon Connect, Articulate and Microstartegy utilization
- Customer service
- Team leadership
- Training and mentoring
- Goals and performance
- Business development and planning
- Sales presentations
- Project management
- Contract negotiation expertise
Certification
- Training of Trainers
- Six Sigma Green Belt
- LSSWB
- Engineering Project Management
- Fundamentals of Quality Control
Languages
Arabic
Native or Bilingual
English
Native or Bilingual
French
Limited Working
German
Elementary
Timeline
Account Manager, B2C Sales
Michelin Tires
02.2023 - 06.2023
Business Development Supervisor
Michelin Tires
06.2022 - 11.2024
Corporate Trainer/Sales Coach
Hilton/Sutherland
07.2021 - 01.2023
Bachelor of Science - Chemical Engineering
Alexandria University
- Training of Trainers
- Six Sigma Green Belt
- LSSWB
- Engineering Project Management
- Fundamentals of Quality Control
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