Mohamed Aly
Cincinnati,OH
Summary
Dynamic business development professional with a proven track record at Michelin Tires, excelling in key account management and solution selling. Adept at leveraging data analysis to drive strategic initiatives, enhance customer satisfaction, and foster long-term relationships. Recognized for training and mentoring teams, leading to improved performance and increased revenue.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Commercial Tires Consultant
Shrader Tire
Cincinnati, OH
05.2025 - Current
- Created presentations and proposals for potential clients to showcase services offered.
- Collaborated with marketing teams to design campaigns that align with business goals.
- Managed client relationships to ensure satisfaction and foster long-term loyalty.
- Analyzed sales data to refine strategies and improve competitive positioning.
- Coordinated cross-functional projects to streamline processes and increase efficiency.
- Maintained a database of existing customers and prospective leads.
- Identified potential clients, built relationships, and negotiated contracts.
- Generated leads and capitalized on valuable business opportunities to bring in new company revenue and improve bottom line profit.
- Implemented CRM strategies to improve customer engagement and retention.
Logistics Account Executive
Total Quality Logistics Inc.
Cincinnati, OH
01.2025 - 05.2025
- Increased third-party and bulk delivery company revenue based by planning and implementing strategic initiatives.
- Monitored shipment progress, tracked orders and updated customers on order status.
- Executed updated marketing plans to increase branding exposure, customer traffic and sales.
- Conducted regular market research activities to identify new business opportunities within the logistics industry.
Services&Solutions Business Development Supervisor
Michelin Tires
06.2023 - 11.2024
- Increased client base by identifying new business opportunities and developing strategic partnerships.
- Developed comprehensive proposals tailored to each prospect''s unique needs, demonstrating a clear understanding of their pain points and desired solutions.
- Analyzed competitor activities, staying informed about industry trends in order to maintain a competitive edge in the market.
- Streamlined internal processes for improved team efficiency and increased overall productivity.
- Presented updates on progress and milestones at regular meetings with senior management, providing valuable insights for strategic planning purposes.
- Spearheaded cross-functional initiatives to optimize the sales funnel, leading to shorter sales cycles and increased deal closures.
- Collaborated across departments to ensure effective communication and alignment on common goals.
- Negotiated contracts with potential partners, securing favorable terms for both parties involved.
- Provided exceptional customer service, fostering loyalty and satisfaction among our clients.
- Trained and mentored junior team members to enhance their skills and contribute effectively to the company''s goals.
Account Manager, B2C Sales
Michelin Tires
02.2023 - 06.2023
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
Corporate Trainer/Sales Coach
Hilton/Sutherland
07.2021 - 01.2023
- Conducted evaluations and observed employee performance to identify areas of needed improvement.
- Developed engaging and entertaining presentations to maintain employee attention and improve impact of training.
- Developed training programs (Brick and Mortar/Virtual) to meet company objectives.
- Supervised a team of trainers, providing guidance on instructional design techniques and delivery methods that maximized learner outcomes.
- Trained and mentored 1000+ personnel to fulfill various roles in Sales, Customer Care, Guest assistance, Advanced Purchase and Diamond desk LOBs.
- Helped launching Merchants CX Capetown's site by training the agents, managers and trainers in addition to the IT department to ensure a flawless launch.
- Helped launching the GA LOB in Malaysia for Sutherland by training Agents, Managers and Trainers.
- Cooperated with the Service delivery team to boost Egypt's Premium sales numbers and rank from the 5th to the 2nd in one month.
- Used Articulate platform to design training employees and increase company productivity.
- Facilitated and used SalesForce as a PST.
- Utilized Amazon connect to monitor the queue and to adjust routing profiles.
- Utilized Amazon connect to listen to calls and Microstrategy to continuously check the performance of the teams.
- Evaluated employee performance and provided actionable feedback for improvement, leading to higher overall success rates.
- Leveraged industry best practices to continuously update and refine training content, ensuring relevance and applicability in a dynamic business environment.
- Maintained records on attendance and participation.
- Led cross-functional training initiatives, bridging knowledge gaps across departments.
- Coordinated with subject matter experts to ensure training material accuracy and relevance.
- Streamlined onboarding process for efficiency, facilitating smoother integration of new employees.
Education
Bachelor of Science - Chemical Engineering
Alexandria University
2021
Skills
- Key account management
- Data Analysis
- Collaborative mindset
- Business process improvement
- Customer service
- Six Sigma
- Team leadership
- Training and mentoring
- Goals and performance
- Business development and planning
- Sales presentations
- Project management
- Solution selling
- Sales team training
- Salesforce
- Lead generation
Certification
- Sales Management Diploma
- Training of Trainers
- Six Sigma Green Belt
- LSSWB
- Engineering Project Management
- Fundamentals of Quality Control
- COSHH Manager
- Fire safety induction
- COSHH Risk Assessor
- Process Safety Management
- ISO 9001:2015
- ISO 14001:2015
- ISO 45001:2018
- Safety and Health Management
- Fire safety induction
- CPR, AED & First Aid
Websites
Timeline
Commercial Tires Consultant
Shrader Tire
05.2025 - Current
Logistics Account Executive
Total Quality Logistics Inc.
01.2025 - 05.2025
Services&Solutions Business Development Supervisor
Michelin Tires
06.2023 - 11.2024
Account Manager, B2C Sales
Michelin Tires
02.2023 - 06.2023
Corporate Trainer/Sales Coach
Hilton/Sutherland
07.2021 - 01.2023
Bachelor of Science - Chemical Engineering
Alexandria University
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