Mohamed Awais
Sterling,VA
Summary
Financially savvy and results-driven professional with a strong background in data analysis and customer service management. Skilled in financial and accounting operations, with hands-on experience as a day trader in the stock market. Proven ability to analyze financial data, develop strategies, and manage risk effectively. At Direct Line, demonstrated expertise in ETL development, team leadership, and enhancing data integrity, which led to improved customer satisfaction. Adept at implementing innovative solutions, streamlining operations, and driving business development. Exceptional documentation skills and a relentless commitment to excellence in all aspects of work.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Data Technician
Direct Line
Ashburn, PA
07.2023 - Current
- Provided technical support for data entry operations and maintained database integrity.
- Analyzed large volumes of data from multiple sources and generated reports on findings.
- Maintained accurate records of data acquisition, processing, analysis, and storage activities.
- Developed automated processes to streamline the collection and management of data.
- Installed and tested coaxial cable, fiber optic cables, and other related equipment.
- Performed maintenance activities on existing cable systems, including troubleshooting problems with signal strength or clarity.
- Developed, implemented and maintained security policies, procedures and best practices to protect the organization's information systems.
Customer Service Supervisor
Target
Reston, VA
01.2022 - 07.2022
- Supervised and trained customer service staff to ensure excellent customer service delivery.
- Provided guidance and support to junior customer service representatives, including coaching and mentoring.
- Verified and recorded cash totals from daily receipts.
- Analyzed and reconciled discrepancies in cash balances.
- Performed currency exchange, cashed checks, and issued money orders.
Education
Bachelor of Science - B.S. in Commerce
University of Virginia
Charlottesville, VA07-2027
Associate of Science - Bussines Adminstration
Northern Virginia Community College
Annandale, VA12-2024
Skills
- Excel expertise
- ETL development
- Data integration
- Network configuration
- Troubleshooting
- Proofreading
- Business continuity planning
- Bookkeeping
- Budget support
- Documentation skills
- Cashflow processes
- Business development assistance
- Analyzing performance
- Cost-benefit analysis
- Economic forecasting
- Negotiation
- Finance
- Financial statements expertise
- Year-end close
- Accounting recordkeeping
Languages
Arabic
Native/ Bilingual
English
Native/ Bilingual
Certification
- Microsoft 365 Certified
- CompTIA A+
- OSHA 10
Timeline
Data Technician
Direct Line
07.2023 - Current
Customer Service Supervisor
Target
01.2022 - 07.2022
- Microsoft 365 Certified
- CompTIA A+
- OSHA 10
Bachelor of Science - B.S. in Commerce
University of Virginia
Associate of Science - Bussines Adminstration
Northern Virginia Community College
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