Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
25
25
years of professional experience
1
1
Certification
Work History
General Manager
Daybreak For Trading and Contracting Co. W.L.L
2021.09 - Current
The company is generally specialized in the environmental technical solutions for (leak detection and repair work, Water systems installation and maintenance, industrial waste water treatment packages and general mechanical services)
Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
Developed and implemented strategies to increase sales and profitability.
Developed and maintained relationships with customers and suppliers through account development.
Served as technical liaison, supporting engineering, management, procurement, sales, and marketing, quality assurance and supply base.
Established clear lines of communication between stakeholders by creating detailed status updates that kept everyone apprised of critical milestones throughout each stage of the project.
Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.
Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
Analyzed market trends and competitor activities to create competitive advantages.
Formulated policies and procedures to streamline operations.
Introduced new methods, practices, and systems to reduce turnaround time.
Analyzed market trends/data to identify potential opportunities for business growth within existing or emerging markets successfully.
Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
Implemented innovative programs to increase employee loyalty and reduce turnover.
Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
Reduced operational risks while organizing data to forecast performance trends.
Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
Projects Manager
Power Water Technologies (PWE)
2017.06 - 2021.09
Improved project efficiency by streamlining processes and implementing time-saving strategies.
Led hiring, onboarding and training of new hires to fulfill business requirements.
Facilitated seamless transitions between project phases by coordinating closely with various departments involved in the process flow.
Championed continuous improvement within the organization by staying up-to-date on industry trends and best practices for effective project management techniques.
Optimized resource allocation, ensuring efficient utilization of manpower and materials throughout the project lifecycle.
Conducted comprehensive post-project evaluations to identify areas for improvement in future initiatives.
Reduced costs with thorough budget analysis and identifying areas for improvement.
Increased customer satisfaction, maintaining open communication lines between clients and the team throughout project lifecycle.
Improved overall organizational productivity by sharing best practices with other departmental managers across the company.
Supervised operations staff and kept employees compliant with company policies and procedures.
Streamlined project documentation processes, improving accuracy and accessibility of important information for all stakeholders.
Developed strong relationships with vendors, negotiating contracts to support cost-effective solutions.
Successfully completed multiple high-priority projects simultaneously under tight deadlines while maintaining a high level of quality control.
Developed custom-tailored training programs for new hires, expediting their integration into the team and enhancing overall project performance.
Provided detailed project status updates to stakeholders and executive management.
Developed systems and procedures to improve operational quality and team efficiency.
Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
Deputy GM (Business Development Manager)
Professional Technical Services (PROTEC)
2014.05 - 2017.03
Implemented innovative marketing strategies to raise brand awareness and attract potential customers.
Streamlined internal processes related to lead generation and prospecting tactics, reducing time spent on administrative tasks.
Contributed to overall company growth by sharing expertise during executive meetings, informing decision-making processes.
Mentored junior staff members on best practices in business development, fostering professional growth within the team.
Exceeded annual sales targets consistently by cultivating a high-performance team culture focused on results.
Collaborated with cross-functional teams to develop comprehensive proposals for prospective clients.
Restructured pricing strategies based on market conditions, ensuring competitiveness while maintaining profitability.
Established a robust pipeline of prospects through targeted networking events and strategic outreach efforts.
Enhanced customer satisfaction by resolving issues promptly and implementing feedback-driven improvements.
Negotiated contracts with vendors and suppliers, resulting in cost savings for the company.
Negotiated and closed long-term agreements with new clients in assigned territory.
Reached out to potential customers via telephone, email, and in-person inquiries.
Developed new proposals, contracts and procedures to draw in more clients and streamline work operations.
Monitored market trends and competitor activities to identify areas of potential opportunity.
Established key performance indicators to track and analyze business progress and adjust strategies accordingly.
Implemented systems and procedures to increase sales.
Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Water Treatment Plant Sales Manager
Professional Technical Services (PROTEC)
2011.10 - 2014.04
Handled customer relations issues, enabling quick resolution, and client satisfaction.
Overcame objections from potential clients by addressing concerns effectively and offering customized solutions based on their unique needs.
Streamlined sales processes for improved efficiency, resulting in higher conversion rates.
Increased sales revenue by developing and implementing effective sales strategies.
Built long-lasting client relationships through excellent customer service and consistent followups.
Resolved customer issues quickly to close deals and boost client satisfaction.
Established and cultivated solid business relationships with new or existing customers.
Principal customer interface for providing information regarding equipment's system design, application, operation, and maintenance.
Developed comprehensive product knowledge, enabling tailored solutions for clients'' specific needs.
PROJECTS :-
Al Shananyya Sewage Treatment Plant (STP) extension.
Alkaraana & umm Birka (STPs).
O&M of four Barwa villages (STPs).
Medco labout camp recycling water facility.
Al Zobara horse owners (STP).
Salwa resort (STP).
ABK, Al Waab farm Brackish water treatment plant (BWRO).
Qatar Foundation education city Sea water desalination plant (SWRO)
Alsailyia farm (BWRO)
Qatalum Chemical dosing Tank farm.
Qapco domestic waste water (STP).
Ras Lafan (SWRO).
Senior Mechanical Engineer (Sewage Pump Station)
Alhattab Consultancy Office
2010.07 - 2011.08
Evaluated client needs and expectations, establishing clear goals for each consulting engagement.
Checked design compliance with product specifications and standards requirements.
Brainstormed with product designers to implement and refine new manufacturing processes.
Evaluated vendor proposals for new equipment purchases, ensuring optimal performance.
Managed client relationships through regular check-ins and updates on project progress.
Delivered high-quality presentations to stakeholders, effectively communicating project objectives and results.
Collaborated with cross-functional teams to successfully deliver comprehensive solutions for clients.
Advised clients on change management strategies to ensure smooth transitions during periods of organizational transformation.
Conducted thorough market research and analysis, providing valuable insights for client decisionmaking.
Prepared presentations to explain revisions, enhancements and process improvements of organization's systems and programs.
Workshop Manager
SAMSONCONTROLS S.A.E
2006.02 - 2010.05
Production facility manager and after sales services of the Mena region and North Africa.
Maintained high safety standards, resulting in reduced workplace accidents and increased employee wellbeing.
Implemented quality control measures that resulted in fewer product defects returned from customers.
Increased workplace safety by conducting thorough risk assessments and implementing necessary precautions.
Supported project managers in ensuring all projects were delivered on time, within scope, and budget constraints.
Reduced downtime and increased productivity by quickly troubleshooting and resolving technical issues.
Managed inventory of tools, equipment, and spare parts to ensure availability when needed for critical tasks.
Provided hands-on training to junior engineers, fostering a culture of continuous learning and professional growth.
Developed cost estimates and project specifications for proposals.
Piping Engineer
DSD-Ferrometalco
1999.06 - 2006.01
Created 3D models and 2D drawings of planned piping structures and designs.
Compiling the material bill of quantity.
Contributed to proposal development for new projects, providing technical expertise and accurate cost estimates to support winning bids.
Enhanced project efficiency by streamlining communication between team members and stakeholders.
Presented technical findings at conferences or client meetings clearly articulating recommendations supported by sound engineering principles for improved understanding among all stakeholders involved.
Performed comprehensive evaluations of suppliers'' products, ensuring suitability for application requirements while driving cost savings through competitive bidding processes.
Ensured seamless transitions during all phases of projects by maintaining clear documentation of design changes and decisions made throughout the process.
Reporting on the status of the field construction progress and any modifications required.
Installing pipe networks for hydraulic oil and greasing systems.
Managed installation of Multi route miles of piping network for Polypropylene, Hydraulic, normal and special alloy network facilities per project.
Performed pre-construction, quality and safety management, as well as constructability review, start-up and commissioning.
PROJECTS : -
Alexandria National for Steel Dekhaila (ANSDK) for the flat steel Plant
Middle East Oil Refinery (MIDOR)
Port Said–Suez-Gas Fuel Fired Power Plant 4X341Units
Elgabal El-Asfar (Stage II Phase I)
Pepsi Cola (new plant in 6th of October City).
Misr Canada lub oil refinery (MCL).
Abu-Zabaal Hot and Cold Rolling of Flat Steel Co.(AZE)
Education
Master of Science - Mechanical Engineering (Boiler Design)
Ain Shams University
Caro, Egypti
2010
Bachelor of Science - Mechanical Engineering
Alexandria University
Alexandria, Egypt
1999
Skills
Quality Management
Verbal and written communication
Team training and development
Workflow Planning
Cost Reductions
Motivation
Organizational Development
Operations Management
Staff Management
Time Management
Customer Relationship Management
Skilled negotiator
References
REFERENCES Available Upon Request
Certification
Piping Engineer, FERROMETALCO THE EGYPTIAN GERMAN COMPANY FOR METALLIC CONSTRUCTION ANSDK Flat Steel Plant Project - December 1999.
Piping Engineer, FERROMETALCO THE EGYPTIAN GERMAN COMPANY FOR METALLIC CONSTRUCTION Gabal Asfar Waste Water Treatment Project - June 2002.
g Engineer, LOI Thermprocess GmbH Abu Zabaal Hot & Cold Rolling Mill Project - January 2005.
Piping Engineer, SMS Demag Aktiengesellischaft Germany Abu Zabaal Hot & Cold Rolling Mill Project - December 2005.
Certified hands-on training course of the After Sales Service, Samson AG, Frankfort, Germany - November 2006.
Certified hands-on training course of the control valves After Sales Service, Samson AG, Frankfort, Germany - October 2008.
PipinPlant Sales Manager, Professional Technical Service (PROTEC), Qatar, 2013.
Accomplishments
Supervision - Supervised sales team to monitor sales activity and goal achievement.
Resolved product issue through consumer testing.
Achieved high performance and progress through effectively helping with staff relocation according to the work environment.
By implementing profit centers and cost-cutting strategies, we saved the company from bankruptcy, especially during times of reduced demand.
Supervised team of [150] staff members.
Reduced operational expenses by streamlining division operations.
Saved the company by aggressively negotiating with suppliers and clients.
Languages
Arabic
Native language
English
Advanced
C1
French
Beginner
A1
German
Elementary
A2
Timeline
General Manager
Daybreak For Trading and Contracting Co. W.L.L
2021.09 - Current
Projects Manager
Power Water Technologies (PWE)
2017.06 - 2021.09
Deputy GM (Business Development Manager)
Professional Technical Services (PROTEC)
2014.05 - 2017.03
Water Treatment Plant Sales Manager
Professional Technical Services (PROTEC)
2011.10 - 2014.04
Senior Mechanical Engineer (Sewage Pump Station)
Alhattab Consultancy Office
2010.07 - 2011.08
Workshop Manager
SAMSONCONTROLS S.A.E
2006.02 - 2010.05
Piping Engineer
DSD-Ferrometalco
1999.06 - 2006.01
Master of Science - Mechanical Engineering (Boiler Design)
Ain Shams University
Bachelor of Science - Mechanical Engineering
Alexandria University
Certified hands-on training course of the control valves After Sales Service, Samson AG, Frankfort, Germany - October 2008.
Certified hands-on training course of the After Sales Service, Samson AG, Frankfort, Germany - November 2006.
Piping Engineer, LOI Thermprocess GmbH Abu Zabaal Hot & Cold Rolling Mill Project - January 2005.
Piping Engineer, SMS Demag Aktiengesellischaft Germany Abu Zabaal Hot & Cold Rolling Mill Project - December 2005.
Piping Engineer, FERROMETALCO THE EGYPTIAN GERMAN COMPANY FOR METALLIC CONSTRUCTION ANSDK Flat Steel Plant Project - December 1999.
Piping Engineer, FERROMETALCO THE EGYPTIAN GERMAN COMPANY FOR METALLIC CONSTRUCTION Gabal Asfar Waste Water Treatment Project - June 2002.
Plant Sales Manager, Professional Technical Service (PROTEC), Qatar, 2013.
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