Isma Benmeddah
Cambridge,MA
Summary
Approachable Hostess with extensive experience managing reservations and waitlists. Warmly greets and seats guests promptly to maintain workflows. Highly organized and committed to creating welcoming atmosphere.
Overview
3
3
years of professional experience
Work History
Hostess
Tweed Barbers
09.2022 - Current
- Assisted in training new host staff, sharing best practices for maintaining a professional demeanor and efficient work habits.
- Participated in regular team meetings to share ideas, discuss challenges, and strategize for continued success in providing top-notch customer experiences.
- Completed daily side work and opening and closing duties without fail.
- Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
- Minimized customer service complaints by expertly managing customer expectations during busy periods.
Server
Strip by Strega
04.2022 - 10.2023
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
Hostel Receptionist
Dominos's Pizza
03.2021 - 02.2022
- Enhanced guest experience by providing exceptional customer service and addressing inquiries promptly.
- Resolved guest complaints professionally, resulting in high levels of customer satisfaction.
- Supported hostel operations by performing administrative tasks such as filing documents, managing office supplies, and updating records as needed.
Restaurant Hostess
Legal Sea Foods
02.2021 - 05.2021
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Education
Bachelor of Judiciaries - Law Enforcement Administration
Algiers University
Algeria06.2018
Skills
- Customer Service
- Effective Multitasking
- Patience and Empathy
- Cleaning and sanitation
- Customer service expertise
- Detail Oriented
- Interactive communication skills
- Greeting guests
- Guest Engagement
- Payment Processing
- Safe Food Handling
- Food Running
- Guest Relations
Languages
English
Full Professional
French
Full Professional
Arabic
Full Professional
Timeline
Hostess
Tweed Barbers
09.2022 - Current
Server
Strip by Strega
04.2022 - 10.2023
Hostel Receptionist
Dominos's Pizza
03.2021 - 02.2022
Restaurant Hostess
Legal Sea Foods
02.2021 - 05.2021
Bachelor of Judiciaries - Law Enforcement Administration
Algiers University
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