Summary
Overview
Work History
Education
Skills
Accomplishments
LANGUAGES
Timeline
AdministrativeAssistant

Mohamed DAAR

customer service & relations & caregiver
WEST FRAGO,ND

Summary

'm a confident and ambitious individual who has 11 years of experience in customer service & relations in many sectors in Kuwait and 3 years in caregiver in USA. I'm currently seeking a position in customer relations and caregiver service in a well-established company to grow my experience in this field. My intention is to grow with the company and to build my career with committed & dedicated people. Experienced with strategic planning, financial management, and team leadership. Utilizes industry knowledge to drive business growth and operational efficiency. Track record of creating and implementing innovative strategies to enhance profitability and productivity. Knowledgeable with proven track record of successfully managing and growing business. Leveraged strategic planning and operational expertise to enhance productivity and drive profitability. Demonstrated ability to lead cross-functional teams and implement innovative solutions. Talented Owner with excellent marketing, customer service and facility oversight skills and caregiver experience. Highly effective and comfortable working with people at all levels in organization. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Dedicated professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Pursuing full-time role that presents professional challenges and leverages

Overview

24
24
years of professional experience

Work History

Restaurant and Grocery Owner

Moonlight Grocery & Cafe
Fargo, ND
01.2023 - Current
  • Developed and executed strategic business plans to drive growth and profitability.
  • Oversaw daily operations, ensuring quality control and service excellence across all departments.
  • Implemented effective marketing strategies to enhance brand visibility and customer engagement.
  • Managed financial forecasting, budgeting, and expense controls to optimize resource allocation.
  • Cultivated relationships with suppliers and partners to negotiate favorable terms and conditions.
  • Streamlined operational processes, improving efficiency and reducing overhead costs significantly.
  • Mentored staff on best practices, fostering a culture of continuous improvement and teamwork.

Direct Support Professional Caregiver

CARINGHAND Homecare
Fargo, ND
12.2001 - 01.2023
  • Provided compassionate support to clients with daily living activities and personal care needs.
  • Developed individualized care plans to enhance client well-being and promote independence.
  • Assisted clients in medication management, ensuring adherence to prescribed schedules.
  • Monitored client health status and reported changes to healthcare professionals promptly.

Dakota Specialty Milling
Fargo, Nd
01.2020 - 01.2021

ASSURANT Smart Technology
DALLAS, TX
01.2019 - 01.2020
  • Shipping
  • Receiving
  • Mobile support & protection

Customer Relations

Zitat Delivery
Kuwait
01.2014 - 01.2019
  • Identifying and assessing customers’ needs to achieve satisfaction.
  • Building sustainable relationships of trust through open and interactive communication.
  • Receiving customers and answering their queries in a timely manner.
  • Helping customers to make selections by building customer confidence; offering suggestions.
  • Participating in achieving the sales department target goal.
  • Responding to customer inquiries by understanding inquiry; reviewing previous inquiries and responses; gathering and researching information; assembling and forwarding information; verifying customer's understanding of information and answer.
  • Recording customer inquiries by documenting inquiry and response in customers' accounts.
  • Improving quality of service by recommending improved processes; identifying new services applications.
  • Using telephones to reach out to customers and verify account information.
  • Assisting with placement of orders, refunds, or exchanges.
  • Attempting to persuade customers to reconsider cancellation.
  • Accomplishing customer service and organization mission by completing related results as needed.

Sales Man

Top Season General Trading
Kuwait
01.2011 - 01.2014
  • Generate sales leads.
  • Identifying and assessing customers’ needs to achieve satisfaction.
  • Building sustainable relationships of trust through open and interactive communication.
  • Receiving customers and answering their queries in a timely manner.
  • Helping customers to make selections by building customer confidence; offering suggestions about suitable products and services.
  • Participating in achieving the sales department target goal.
  • Responding to customer inquiries by understanding inquiry; reviewing previous inquiries and responses; gathering and researching information; assembling and forwarding information; verifying customer's understanding of information and answer.
  • Recording customer inquiries by documenting inquiry and response in customers' accounts.
  • Improving quality of service by recommending improved processes; identifying new product and service applications.
  • Using telephones to reach out to customers and verify account information.
  • Assisting with placement of orders, refunds, or exchanges.
  • Attempting to persuade customers to reconsider cancellation.
  • Accomplishing customer service and organization mission by completing related results as needed.

Customer Relations

Petro Net Company
Kuwait
01.2008 - 01.2011
  • Generate sales leads.
  • Identifying and assessing customers’ needs to achieve satisfaction.
  • Building sustainable relationships of trust through open and interactive communication.
  • Receiving customers and answering their queries in a timely manner.
  • Helping customers to make selections by building customer confidence; offering suggestions about suitable services.
  • Responding to customer inquiries by understanding inquiry; reviewing previous inquiries and responses; gathering and researching information; assembling and forwarding information; verifying customer's understanding of information and answer.
  • Recording customer inquiries by documenting inquiry and response in customers' accounts.
  • Improving quality of service by recommending improved processes; identifying new product and service applications.
  • Using telephones to reach out to customers and verify account information.
  • Assisting with placement of orders, refunds, or exchanges.
  • Attempting to persuade customers to reconsider cancellation.
  • Accomplishing customer service and organization mission by completing related results as needed.

Archiver

Commercial Bank
Kuwait
01.2006 - 01.2008
  • . Authenticate and appraise historical documents and archival materials.
  • Direct activities of workers who assist in arranging, cataloguing, exhibiting and maintaining collections of valuable materials.
  • Organize archival records and develop classification systems to facilitate access to archival materials.
  • Prepare archival records, such as document descriptions, to allow easy access to information.
  • Research and record the origins and historical significance of archival materials.
  • Select and edit documents for publication and display, applying knowledge of subject, literary expression, and presentation techniques.
  • Provide reference services and assistance for users needing archival materials.

Education

Diploma - Banking & Customer Service

High Studies Institute
Kuwait
01.2006

Diploma - Commercial Studies (Banking), Bournemouth College

High Studies Institute
Kuwait
01.2006

Skills

  • Attentiveness
  • Product Knowledge
  • Patience
  • General Consulting Skills
  • Multi-tasking & Team Player
  • Clear Communication Skills
  • Time Management
  • Commitment at Work
  • Ability to use Positive Language
  • Ability to Read Customers
  • Client service

Accomplishments

  • Achieved developing the restaurant and the grocery by introducing the sales.
  • Collaborated with team of 8 in the development of project name petro net call
  • Supervised team of 8 staff members.
  • Documented and resolved which led to building sustainable relationships and trust and confidence
  • Used Microsoft Excel to develop inventory tracking spreadsheets.

LANGUAGES

English Language Fluent
Arabic Language Native
Somali Language Native

Timeline

Restaurant and Grocery Owner

Moonlight Grocery & Cafe
01.2023 - Current

Dakota Specialty Milling
01.2020 - 01.2021

ASSURANT Smart Technology
01.2019 - 01.2020

Customer Relations

Zitat Delivery
01.2014 - 01.2019

Sales Man

Top Season General Trading
01.2011 - 01.2014

Customer Relations

Petro Net Company
01.2008 - 01.2011

Archiver

Commercial Bank
01.2006 - 01.2008

Direct Support Professional Caregiver

CARINGHAND Homecare
12.2001 - 01.2023

Diploma - Commercial Studies (Banking), Bournemouth College

High Studies Institute

Diploma - Banking & Customer Service

High Studies Institute
Mohamed DAARcustomer service & relations & caregiver