Mohamed Dansoko
Summary
Dynamic and detail-oriented professional with extensive experience in document processing, coordination, and customer service. Proven ability to manage high-volume workflows, ensure compliance with legal procedures, and maintain operational efficiency in fast-paced environments. Adept at problem-solving, multitasking, and team leadership, with a track record of exceeding performance expectations and delivering exceptional client service.
Overview
9
9
years of professional experience
Work History
SENIOR FULFILLMENT ASSOCIATE/ COORDINATOR
Wolters Kluwer
04.2022 - Current
- Selected as Team Lead for the NY flagship office, maintaining an exceptional 99.98% CRM accuracy rate month-to-month.
- Conduct monthly Bench Strength meetings to foster skill development and collaboration among teams.
- Review and process legal documents, including subpoenas, court orders, lawsuits, summons, and violations, ensuring compliance and accuracy.
- Successfully manage high-volume document workflows, meeting strict deadlines while upholding quality control standards.
- Point of contact from other departments to ensure proper handling of documents. Including handling any inquiries about scanned documents.
Assistant Facilities Coordinator
Pratt Institute
12.2017 - 03.2020
- Communicated with general managers and facility teams regarding upcoming repairs and projects.
- Served as point of contact for internal and external customers seeking support and information.
- Maintained physical condition of facilities, applying available resources and personnel to achieve safe, clean, and functional environment.
- Ensured safety compliance through regular inspections, hazard identification, and corrective actions.
- Scheduled, coordinated, and supervised facility-related activities to ensure smooth operations.
Customer Service Representative
Direct Promotions
01.2016 - 11.2017
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Processed orders and transactions, handled customer inquiries, and managed product returns.
- Engaged with customers across multiple platforms, including social media, to enhance brand reputation.
Education
Bachelor of Arts - Sociology
Queens College
Flushing, NY05-2016
Associate of Arts - Sports Management
Sullivan County Community College
Loch Sheldrake, NY05-2014
Skills
- Technical Proficiency: Microsoft Office Suite, Google Suite, Excel Spreadsheets, Data Entry
- Administrative & Legal Expertise: Legal Document Processing, Case Management, Compliance, Records Management
- Customer Service & Communication: Client Relations, Problem-Solving, Multi-tasking, Team Collaboration
- Typing Speed: 60 WPM, Scheduling & Calendar Management, Office Coordination
Timeline
SENIOR FULFILLMENT ASSOCIATE/ COORDINATOR
Wolters Kluwer
04.2022 - Current
Assistant Facilities Coordinator
Pratt Institute
12.2017 - 03.2020
Customer Service Representative
Direct Promotions
01.2016 - 11.2017
Bachelor of Arts - Sociology
Queens College
Associate of Arts - Sports Management
Sullivan County Community College
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