Summary
Overview
Work history
Education
Skills
Languages
References
Accomplishments
Volunteering
Timeline
Generic
Mohamed  Darwish

Mohamed Darwish

Doha,Qatar

Summary

A highly motivated professional with extensive experience in the pharmaceutical industry, specializing in optimizing customer experiences within healthcare. Skilled in enhancing patient journeys, engaging healthcare professionals, and driving satisfaction through innovative solutions. With expertise in customer engagement, cross-functional collaboration, and data-driven decision-making, I am well-versed in Agile methodologies to deliver fast, iterative improvements. Seeking new opportunities to apply my skills in a forward-thinking organization, where I can contribute to business growth and customer loyalty through customer-centric strategies and Agile ways of working.

Overview

14
14
years of professional experience

Work history

Customer Experience Specialist

Sanofi
Doha , Qatar
01.2024 - Current

Key Responsibilities:

  • Enhance the patient and healthcare professional experience with Sanofi diabetes care products by optimizing the patient journey, ensuring a seamless experience across all touchpoints through personalized support, digital tools, and effective communication.
  • Leading Qatar team regarding medical refreshment, product knowledge, Veeva OneCRM reporting system, and event coordination to achieve optimal execution and performance. (Stretch Task)
  • Coordinated with supply chain management at both HMC and PHCCs, as well as store management, to ensure the consistent availability of Sanofi products for patients in Qatar, supporting Key Account Management (KAM) and Market Access initiatives. (KAM & Market Access Stretch Task)


Milestones:

  • Successfully led the integration of Soliqua into PHCCs, ensuring its adoption and availability within healthcare practices.

Product Specialist

Sanofi
Doha, Qatar
03.2022 - 12.2023

Key Responsibilities:

  • Promote and educate healthcare professionals on Sanofi cardiometabolic portfolio, including treatment options for diabetes, cardiovascular disease, and related conditions.
  • Develop and implement strategies to drive product awareness, adoption, and sales within the cardiometabolic therapeutic area.
  • Build and maintain strong relationships with key healthcare providers, specialists, and stakeholders to ensure effective product utilization and patient outcomes.


Milestones:

  • Successfully secured the inclusion of Toujeo in the QRC and engaged a majority of healthcare professionals through a comprehensive, orchestrated omnichannel strategy.

Key Account Manager

Medochemie Cyprus Ltd
Doha, Qatar
01.2021 - 03.2022

Key Responsibilities:

  • Manage and develop relationships with key healthcare institutions, hospitals, and clinics to drive sales and business growth for Medochemie pharmaceutical products.
  • Identify and target high-value accounts, leveraging market insights to implement tailored strategies and solutions.
  • Negotiate contracts and agreements, ensuring favorable terms and long-term partnerships with key stakeholders.
  • Collaborate with cross-functional teams, including marketing, sales, and medical affairs, to align strategies and ensure customer satisfaction.
  • Monitor and analyze sales performance, market trends, and competitor activity to inform decision-making and identify new opportunities.


Milestones:

  • Facilitating the inclusion of strategic products within Hamad Medical Corporation, enhancing their availability and impact within the organization.
  • Ensuring the inclusion of registered products across the majority of trade accounts, expanding their market reach and availability.
  • Recognized as best achiever across MENA region.

Senior Medical Representative

Medochemie Cyprus Ltd
Doha, Qatar
04.2018 - 12.2020
  • Managing the full range of products within tenders and trade accounts.
  • Recognized among top 3 best achievers across gulf countries for 2 consecutive years.

Professional Medical Representative

Spimaco Addwia
Doha, Qatar
06.2015 - 03.2018
  • Drive performance and long-term growth of the Anti-Infective and GIT portfolio in private accounts.
  • Recognized as one of the top 3 best achievers across gulf for two consecutive years.

Executive Medical representative

GSK
Alexandria, Egypt
11.2012 - 06.2015
  • Promote and detail GSK pharmaceutical products to healthcare professionals, ensuring optimal product usage, strong customer relationships, and alignment with company goals through market trend analysis and competitor activity tracking.
  • Provide scientific product information, collaborate with cross-functional teams, and adjust strategies based on customer feedback to achieve sales targets and expand market presence.
  • Recognized as best achievers across Egypt for two consecutive years.

Medical representative

GSK
Alexandria , Egypt
12.2010 - 11.2012
  • Promote GSK pharmaceutical products (Anti-Infective & Respiratory) to healthcare professionals, ensuring effective product awareness and proper usage.
  • Build and maintain strong relationships with doctors, pharmacists, and healthcare institutions to drive sales and enhance product adoption.

Education

Bachelor's degree - Pharmaceutical Science

Alexandria University
Egypt
/2005 -

Skills

  • Microsoft Office
  • Communication skills
  • Strategic thinking
  • Presentation skills
  • Negotiation skills
  • Territory management
  • Key account management

Languages

Arabic
Proficient (C2)
English
Advanced (C1)

References

References available upon request.

Accomplishments

  • Completed a series of comprehensive Artificial Intelligence courses covering a wide range of topics, demonstrating a strong proficiency and deep understanding of AI concepts and applications. (2024)
  • Conversation skill Course at British council (2014)
  • General English course at Berlitz (2012) GSK training program: WSFE (worldwide sales force excellence): GSK-Egypt
  • Sales leader excellence: by GSK-Egypt
  • Powerful presentation skills by AUC (school of continuing education) Power of leader by AUC (School of continuing education)

Volunteering

  • FIFA Arab Cup Qatar 2021 (Fan ID Team Leader)
  • FIFA Arab Cup Qatar 2021 (Health and Safety Team leader)
  • FIFA World Cup Qatar 2022 Final Draw (Media Operations)
  • Pioneer Program for recruiting volunteers FIFA World Cup Qatar 2022
  • FIFA World Cup Qatar 2022 (Health and Safety Team Leader)
  • AFC Asian Cup 2023 (Media Operations Team Leader)
  • AFC U23 Asian Cup 2024 (Media Operations Team Leader)
  • Formula 1 Qatar Airways Qatar Grand Prix 2024 (Grand Stand Team Leader)
  • FIFA Intercontinental Cup 2024 ( Ticketing Team Leader)

Timeline

Customer Experience Specialist

Sanofi
01.2024 - Current

Product Specialist

Sanofi
03.2022 - 12.2023

Key Account Manager

Medochemie Cyprus Ltd
01.2021 - 03.2022

Senior Medical Representative

Medochemie Cyprus Ltd
04.2018 - 12.2020

Professional Medical Representative

Spimaco Addwia
06.2015 - 03.2018

Executive Medical representative

GSK
11.2012 - 06.2015

Medical representative

GSK
12.2010 - 11.2012

Bachelor's degree - Pharmaceutical Science

Alexandria University
/2005 -
Mohamed Darwish