Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Mohamed Dia

Columbus,Ohio

Summary

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Overview

6
6
years of professional experience

Work History

Sales Associate

Inteq
06.2021 - Current
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.

Warehouse Packer

DHL Supply Chain
11.2020 - 05.2021
  • Inspected products before packaging to avoid shipping defective or damaged goods to customers.
  • Enhanced warehouse efficiency by accurately packing and labeling products for shipment.
  • Verified items packaged and address on boxes matched customer order invoices to avoid shipping errors.
  • Maintained a clean and safe work environment, adhering to established safety protocols and procedures.

Stock Room Associate

Zara Easton Town Center
11.2019 - 03.2020
  • Demonstrated flexibility in adapting to changing store needs or priorities, willingly taking on additional responsibilities as needed to support overall operations.
  • Maintained accurate inventory records, ensuring timely replenishment of stock and preventing product shortages.
  • Checked numbers manually and used hand-held equipment to locate products.
  • Operated efficiently under pressure during busy seasons, prioritizing tasks effectively while maintaining a strong commitment to detail-oriented work.

Customer Service Representative

Merry Tax
08.2018 - 11.2019
  • Advise customers on bank services for their needs
  • Refer clients to in-house financial experts, as needed
  • Met and exceed daily and quarterly goals by way of referrals for product placement and financial services
  • Perform administrative duties (entering data into banking software)
  • Manage customer bank accounts; open, close and oversee transactions
  • Followed daily compliance and regulations.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.

Education

High School Diploma -

Court Saint Mary De Hann, Dakar -Senegal
12.2019

Associate Degree - Finance

Columbus State Community College (CSCC)
Columbus, OH
05.2025

Skills

  • MS Office, Outlook, Access, Data Entry, Analysis, Claims Processing, MSP, LPS, CLOAR, Basic Accounting
  • Punctual and Reliable
  • Attention to Detail
  • Time Management
  • Problem-solving skills

Languages

English
Native or Bilingual
French
Native or Bilingual
wolof
Native or Bilingual
Pulaar
Native or Bilingual
Arabic
Limited Working
Spanish
Elementary

Timeline

Sales Associate

Inteq
06.2021 - Current

Warehouse Packer

DHL Supply Chain
11.2020 - 05.2021

Stock Room Associate

Zara Easton Town Center
11.2019 - 03.2020

Customer Service Representative

Merry Tax
08.2018 - 11.2019

High School Diploma -

Court Saint Mary De Hann, Dakar -Senegal

Associate Degree - Finance

Columbus State Community College (CSCC)

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Mohamed Dia