Mohamed Dwidar
Sales
Summary
Accomplished in elevating customer experiences and sales figures, notably at Avis Budget Group, where my adept negotiation and exceptional communication skills led to surpassing sales targets. Leveraging a goal-oriented mindset and a knack for problem-solving, I consistently contributed to revenue growth and team success, ensuring customer satisfaction and repeat business.
Overview
18
18
years of professional experience
Work History
Rental Sales Agent
Avis Budget Group
11.2022 - Current
- Greet, engage, and assess each customer's unique needs, offering tailored vehicle and service recommendations based on travel plans, preferences, and budget.
- Skillfully explain, compare, and clarify insurance products and coverage options, ensuring customers understand the benefits, terms, and potential discrepancies between different coverage types.
- Proactively identify opportunities to upsell and cross-sell a wide range of products, including vehicle upgrades, GPS systems, fuel plans, and additional insurance coverage, contributing to consistent revenue growth.
- Recommend optimal product combinations, taking into account discrepancies in customer needs, vehicle features, pricing, and insurance coverage to ensure a well-rounded, value-driven decision.
- Handle challenging customer scenarios, such as product misalignment or pricing discrepancies, by offering thoughtful and solution-focused recommendations, balancing both customer satisfaction and company profitability.
- Resolve customer concerns and complaints quickly, turning potential dissatisfaction into positive experiences through expert consultation and a personable, friendly demeanor.
Maintain a comprehensive understanding of all products, services, and promotions to deliver accurate, up-to-date information and ensure customers are aware of the full range of offerings. - Consistently exceed sales targets and contribute to overall branch profitability by effectively communicating product value and closing sales.
- Executed sales and marketing initiatives to increase revenue for company.
Sales Consultant
Envision Toyota
08.2022 - 11.2022
- Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Responded to telephone and in-person requests for information.
- Provided sales and customer service assistance to walk-in traffic
- Streamlined sales processes to improve efficiency, leading to quicker deal closings and increased productivity.
- Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases.
- Generated increased sales revenue through effective lead generation and follow-up efforts.
- Valid Vehicle Salesperson License
California - Reason for Leaving: Relocated from Northern California to Southern California to live with family
Kids Shop Store Owner
Kids Shop
01.2017 - 05.2021
- Enhanced customer satisfaction by providing exceptional service and addressing customer inquiries or concerns promptly.
- Increased store sales by implementing effective marketing strategies and attractive merchandise displays.
- Mentored staff members in various aspects of retail operations, promoting professional development among team members.
- Developed a loyal customer base with personalized assistance, attentive listening, and friendly interactions.
- Adapted store operations to meet changing market conditions and customer needs while preserving overall business stability.
- Analyzed market trends to identify new product opportunities and ensure alignment with consumer preferences.
- Strengthened relationships with vendors to ensure reliable product deliveries while maintaining healthy business partnerships.
- Maintained a clean, organized, and visually appealing store environment to create an inviting shopping experience.
- Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.
- Reason for Selling: Sold the business to relocate from Egypt to the United States.
Sales Supervisor
Alack Real Estate Company
12.2011 - 12.2016
- Achieved sales targets consistently through regular monitoring of team performance and adjusting strategies accordingly.
- Worked jointly with team members to assist with closing sales, cross-selling and upselling of products and services.
- Organized weekly team meetings to discuss progress, challenges, and opportunities for growth.
- Analyzed sales data to set quotas and assess potential areas of growth.
- Boosted sales by implementing effective training programs for new and existing employees.
- Handled escalated customer issues promptly, ensuring timely resolution and high levels of client satisfaction.
Sales Executive
Lagoon Alex Resort
03.2007 - 12.2011
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Boosted sales revenue by cultivating strong client relationships and implementing effective sales strategies.
- Delivered exceptional customer service, resulting in a high percentage of repeat business and client referrals.
- Demonstrated expert product knowledge during client interactions, addressing questions/concerns confidently and offering solutions tailored specifically for them.
Education
Bachelor of Quality Control - Quality Control
University of Specialized Studies
Alexandria Egypt 05.2001 -
Skills
Strong negotiation
Lead Conversion
Team player mentality
Goal-oriented mindset
Teamwork and Collaboration
Customer Service
Problem-Solving
Time Management
Excellent Communication
Self Motivation
Product Knowledge
Time management abilities
Languages
Arabic
Full Professional
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
Timeline
Rental Sales Agent
Avis Budget Group
11.2022 - Current
Sales Consultant
Envision Toyota
08.2022 - 11.2022
Kids Shop Store Owner
Kids Shop
01.2017 - 05.2021
Sales Supervisor
Alack Real Estate Company
12.2011 - 12.2016
Sales Executive
Lagoon Alex Resort
03.2007 - 12.2011
Bachelor of Quality Control - Quality Control
University of Specialized Studies
05.2001 -