Power BI
Mohamed El-Feky
Telecom Enterprise Operations Manager
Qatar,Doha
Summary
Advanced Operations Manager offering over 12 years of experience and proven success in manufacturing and production, quality assurance and leadership. Highly skilled in streamlining operations and improving throughput through continuous process improvement and cross-functional collaboration. Accomplished in building high-performing teams and inspiring staff to achieve personal and professional goals. Seasoned operations management professional with 9 years of experience in Commission and Reporting/Analysis . Hands-on leader adept at providing teams with training, guidance, support and motivation to succeed while ensuring adherence to safety regulations and corporate policies, procedures and standards.
Overview
22
22
years of professional experience
16
16
years of post-secondary education
2
2
Languages
Work History
Commercial Operations Manager
Vodafone
Qatar, Doha
03.2016 - Current
- Developing new commission schemes to enhance revenue performance. supported in increasing revenue by 30% annually .
- Developing reports and communicated commissioning activities to stakeholders.
- Monitored key metrics of commissioning team to meet performance expectations.
- Planned operations to meet established schedules, factoring in order demands and business forecasts.
- Worked with senior leadership to complete under-budget management on complex issues.
- Managed personnel by implementing company policies, procedures, work rules and disciplinary action.
- Devised, deployed and monitored processes to boost long-term business success and increase profit levels.
- Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
- Helped build and review master service agreements for work eligibility.
- Enhanced organizational efficiency by gathering business requirements and improving data models and reporting frameworks.
- Optimized returns and investments by effectively managing and directing distribution operations.
- Generated comprehensive reports regarding incidents, events and important business matters.
- Delegated tasks to entry-level engineers, closely monitoring work to monitor quality, maintain speed and exceed daily project goals.
Enterprise Retail Assistant Manager
Vodaofne
Egypt, All Regions
02.2015 - 02.2016
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Established and optimized schedules to keep coverage and service in line with forecasted demands.
- Assisted in increasing quarterly sales revenue 10% through training and monitoring.
- Mentored 6-member sales team in applying effective sales techniques and delivering top-notch customer service.
- Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
- Planned operations to meet established schedules, factoring in order demands and business forecasts.
- Supervised 320 location managers and managed 6 team leaders assets, maintaining contractual, compliance and reporting requirements for all areas and assets.
- Exceeded sales forecast figures by 150% regularly through superior customer care.
Reporting & Analysis Sr. Supervisor
Vodafone
Egypt, Cairo
11.2011 - 01.2015
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows to meet any daily demand.
- Created efficient work schedules for each team member to maintain deadlines and keep shifts properly staffed.
- Maintained compliance with company policies, objectives and communication goals.
- Monitoring 300 directs sales and 12 partners
Reporting & Analysis Supervisor
Vodafone
Egypt, Cairo
10.2009 - 10.2011
- Delivered live reports from site of event and from mobile broadcast unit. around 3 dashboards.
- Managed quality assurance program, including on-site evaluations, internal and external audits .
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows to meet any daily demand.
- Created efficient work schedules for each team member to maintain deadlines and keep shifts properly staffed.
- Monitored daily and weekly key performance indicators to maintain on-track status.
- Team was managing around 7 periodical reports and 15 quality check reports.
Reporting & Analysis Sr. Analyst
Vodafone
Egypt, Cairo
04.2007 - 09.2009
- Maintained optimal financial controls by following loss prevention procedures and protecting cash assets.
- Identified new targets, developed new business opportunities and presented product lines to customers.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
- Responded to employee questions and requests for information in timely and knowledgeable fashion.
- Independently maintained 100 % accuracy in transferring correct data from payroll spreadsheets into commission system.
- Maintained employee privacy and protected payroll operations by keeping all information confidential.
- Maintained employee confidence and protected payroll operations by keeping information confidential.
- Calculated salaries, rate changes, retroactive adjustments, overtime, bonus, vacation, termination and garnishments using Excel and Calidus.
- Enhanced data integrity by applying meticulous attention to detail when reviewing and analyzing data maintenance processes.
- Continuously assessed current reporting techniques and developed improvements to boost accuracy.
- Used pivot tables to update AR aging reports on weekly basis.
- Prepared documentation for business analysts and updated client data.
Customer Care Sr. Representative (EBU)
Vodafone
Egypt, Cairo
07.2001 - 03.2007
- Provided primary customer support to internal and external customers in fast-paced environment.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
- Cultivated customer loyalty.
- Served in serval areas : Activation, Collection, Complain and Account Angel.
Customer Care Representative
Vodafone
Egypt, Cairo
12.1999 - 06.2001
- Exceeded 95% quality goal by carefully applying scripts and personal knowledge to address and correct problems.
- Helped average of 96 customers every day by approaching conversations with positive attitude and focus on customer satisfaction.
- Built long-term, loyal customer relations by providing top-notch service and detailed order, account and service information.
Education
Bachelor of Hotel Management - Hotel And Tursim
Cairo Higher Institutes
Cairo 09.1995 - 05.1999
High School Diploma -
Thanawit Jeddah
Jeddah 09.1992 - 05.1995
Secondary School -
St George College
Cairo 09.1982 - 05.1992
Skills
Risk analysis and management
Budgeting and forecasting
Cross-functional communications
Data analysis
P&L Management
Performance Evaluations
Staff Management
Operations management
Sales background
Work flow planning
Software
Microsoft Office
Timeline
Commercial Operations Manager
Vodafone
03.2016 - Current
Enterprise Retail Assistant Manager
Vodaofne
02.2015 - 02.2016
Reporting & Analysis Sr. Supervisor
Vodafone
11.2011 - 01.2015
Reporting & Analysis Supervisor
Vodafone
10.2009 - 10.2011
Reporting & Analysis Sr. Analyst
Vodafone
04.2007 - 09.2009
Customer Care Sr. Representative (EBU)
Vodafone
07.2001 - 03.2007
Customer Care Representative
Vodafone
12.1999 - 06.2001
Bachelor of Hotel Management - Hotel And Tursim
Cairo Higher Institutes
09.1995 - 05.1999
High School Diploma -
Thanawit Jeddah
09.1992 - 05.1995
Secondary School -
St George College
09.1982 - 05.1992